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Contract
Flexible Working Options, Well-being Initiatives, Learning Opportunities
Posted 47d ago
~40 hrs/week
Responsibilities
Perform quality assurance reviews to ensure claims decisions are technically accurate and compliant with risk standards. Identify trends through data analysis to drive continuous improvement and lead remediation initiatives to close process gaps.
Requirements
Requires 3-5 years of claims quality assurance experience within life insurance or financial services. Must possess strong technical knowledge of life, TPD, trauma, and income protection claims assessment.
Full job description
Company Description
Enjoy work-life balance with flexible working options, and well-being initiatives that prioritise your health.
12-Month fixed term contract
Melbourne or Sydney office locations
Why Join Us?
Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services.
Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.
Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance.
So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.
Job Description
At TAL, this role is critical to ensuring claims decisions are technically accurate, consistent and aligned with our risk and compliance standards. As part of our Quality Assurance function, it provides independent insight and oversight to strengthen decision-making and uphold our Claims Philosophy. By combining deep technical claims expertise with a focus on continuous improvement, this role helps build confidence in every claim outcome—supporting our purpose to protect and support Australians when they need us most.
In This Role You Will:
Deliver quality assurance reviews to ensure technically accurate and compliant claims decisions
Identify trends and risks through data-driven analysis to improve claims consistency and outcomes
Strengthen adherence to the TAL Quality Assurance Framework and risk management principles
Evaluate and uplift claims controls, systems and processes against regulatory and policy requirements
Influence continuous improvement through reviews, insights and best practice recommendations
Lead remediation and enhancement initiatives to address quality, compliance and process gaps
Please note, this is a 12-month fixed term contract with potential for extension or further work opportunities.
Qualifications
3–5 years’ experience in claims quality assurance within life insurance or financial services
Strong technical knowledge of life, TPD, trauma and income protection claims assessment
Understanding of regulatory, legal and compliance frameworks impacting claims decisions
Detailed knowledge of claims processes, governance and quality assurance practices
Ability to apply technical expertise to improve decision accuracy, consistency and outcomes
Stakeholder engagement and communication skills aligned to collaboration and accountability
Additional Information
TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:
An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
Need adjustments during the recruitment process? Let our team know by getting in touch with us —we’re here to support you.
You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.
As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.
#LI-Hybrid
Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.
TAL is Australia's leading life insurance specialist*. For over 150 years, TAL has been protecting people, not things. Together with its partners, TAL insures more than 5 million^ customers and offers life insurance through the following channels: direct to consumer; through a financial adviser; and via group and workplace superannuation schemes. TAL is part of the Daiichi Life Group, one of the world’s largest insurance groups.
House rules Please find our social community guidelines here: https://www.tal.com.au/disclaimer
* Results determined by NMG based on TAL market share of inforce premiums as at 31 March 2024.
^ Based on insured customer policies and insured members of superannuation funds across Group, Retail and Direct
Offices: Sydney, NSW 2000, AU · 390 La Trobe St, Level 6, Melbourne, Victoria 3000, AU
Income Protection/Salary Continuance CoverTerm Life CoverTotal and Permanent Disability CoverFuneral Expenses CoverCritical Illness CoverLife InsuranceRetirementand Lifetime IncomeLife InsuranceInsurance
How many Legal jobs are open in Melbourne, Australia right now?
There are currently 432 open legal positions in Melbourne, Australia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Legal roles in Melbourne, Australia?
Companies currently hiring include Department of Transport and Planning, KPMG Australia, TAL Australia, Australian Financial Complaints Authority, Acenda Life, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Legal jobs in Melbourne, Australia?
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