About Us Community Tax is one of the nation’s leading Tax Resolution Firms, helping individuals and businesses find relief from overwhelming IRS and state tax burdens. Our mission is simple: protect our clients, re…
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Chicago, Illinois, United States · Hybrid
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Ferrara
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Chicago, Illinois, United States · Hybrid
$102k–$143k/yr
Senior+
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$50k/yr
Full-time
Competitive base pay, Commission bonus structure, Training, Mentorship, Career growth opportunities
Posted 6d ago
~40 hrs/week
Responsibilities
The Inside Sales Case Analyst engages inbound leads to conduct in-depth financial consultations and explain tax resolution processes. They are responsible for qualifying prospects, building trust, and enrolling clients into the firm's service programs.
Requirements
Candidates should have demonstrated experience in inside sales or consultative closing roles, preferably within financial or legal services. Strong communication, empathy, and the ability to manage detailed financial intake conversations are essential for this position.
Full job description
About Us
Community Tax is one of the nation’s leading Tax Resolution Firms, helping individuals and businesses find relief from overwhelming IRS and state tax burdens. Our mission is simple: protect our clients, restore peace of mind, and deliver life-changing results. With years of experience, a proven two-phase process, and a dedicated team of tax professionals, we stand at the forefront of an industry that’s growing rapidly.
The Inside Sales Case Analyst is the first voice and trusted guide for prospective clients seeking help. You’ll conduct in-depth consultations to understand their tax challenges, explain how our two-phase process works, and set them on the path toward resolution. This role blends consultative sales, financial discovery, and client advocacy — perfect for someone who thrives on building trust, uncovering needs, and closing meaningful business.
What You’ll Do
Connect & Consult: Engage inbound leads and referrals (NO COLD CALLING), listening to their tax challenges with empathy and professionalism.
Educate & Guide: Clearly explain our two-phase process and how our team can help resolve IRS and state tax issues.
Qualify & Assess: Gather critical financial and personal details to determine program eligibility and next steps.
Close with Confidence: Enroll clients into Phase One, setting realistic expectations and securing their commitment.
Build Trust Early: Establish rapport so clients feel confident transitioning to our Resolution Team for Phase Two.
Collaborate Across Teams: Work hand-in-hand with tax professionals, case advocates, and leadership to ensure a smooth client handoff.
There is NO COLD CALLING
What We’re Looking For
Demonstrated competencies in inside sales or client relations, preferably in a financial services, or consultative closing roles (debt relief, financial services, legal services, mortgage, membership services etc.).
Strong ability to listen, empathize, and translate complex financial matters into clear solutions.
Confidence in conducting detailed financial intake conversations.
Excellent communication and persuasion skills, with a client-first mindset.
Driven, self-motivated, and resilient in a competitive sales environment.
Familiarity with CRM systems and structured sales processes.
Bilingual fluency in English/Spanish is a plus
Why Join Us?
High-Quality Leads: No cold calling — we invest heavily in marketing, so you speak with people actively seeking help.
Industry-Leading Process: Our proven two-phase model makes your job easier — and your close rates higher.
Industry-Leading Training – You’ll have the training, mentorship and guidance you need to ensure your success
Earning Potential: Competitive BASE ($50,000.00) pay PLUS Commission Bonus structure
Career Growth: Opportunities to advance into leadership, Phase Two resolution sales, or channel partner business development roles
Mission-Driven Work: Every client you enroll gets real protection, relief, and a path to financial peace of mind.
Ready to Make an Impact?
If you’re passionate about helping people while earning what you’re worth, this is your chance to join an industry leader and change lives — starting with your own.
Apply today and step into a career where every close truly counts.
Trusted by thousands for expert tax relief. Real solutions for IRS and state tax problems across the U.S.
Industry
Financial Services
Company size
201-500 employees
Founded
2010
Headquarters
Jacksonville, FL
LinkedIn followers
2,610
In 2010, Community Tax set out on a mission to solve tax problems for individuals and businesses across the United States. After growing into a national tax resolution leader, we set our focus on becoming a true full-service tax organization assisting individual taxpayers and businesses with all their needs, ranging from tax resolution to preparation, bookkeeping, accounting, payroll, and more.
Our company is staffed with some of the most seasoned professionals in their respective areas, including licensed attorneys, CPAs, and Enrolled Agents. We boast an A+ rating from the Better Business Bureau and have prepared tens of thousands of tax returns, resolved nearly a billion dollars in tax delinquencies, and most importantly, have helped countless customers get their financial lives back on track.
Behind our success is an unwavering commitment to our client-focused, results-driven approach to the wide variety of services we offer. We pride ourselves on being open and transparent with each client as we work tirelessly on their case.
Even as times become uncertain, we remain committed to fighting for you, so you will not have to face the IRS alone. Our tax professionals are in your corner and ready to tackle any tax problem you may have.
Offices: 7775 Baymeadows Way, Suite 205, Jacksonville, FL 32256, US
Based on 817 listings with disclosed salaries, most legal jobs in Chicago, IL pay between $63k–$185k per year. Individual offers vary with seniority, company size, and specialization.
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