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$15/hr
Full-time
high school
Career advancement opportunities, Employee discounts, Competitive pay, Daily pay, Flexible work schedule, Medical insurance
Posted 1d ago
~40 hrs/week
Responsibilities
The Front Desk Agent is responsible for greeting and registering guests, handling inquiries, and managing guest requests and complaints. They also perform administrative tasks such as maintaining records, managing cash drawers, and assisting with light housekeeping and breakfast area maintenance.
Requirements
Candidates should have 0 to 1 year of customer service experience and a high school degree or higher. Applicants must demonstrate a professional demeanor, integrity in handling confidential information, and a passion for hospitality.
Full job description
Guest Service Agent/Front Desk Agent
Polaris Columbus Residence Inn by Marriott
Second Shift Hours Available
Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent!
What We Offer:
Career advancement opportunities
Employee discounts
Competitive pay
Daily Pay
Flexible work schedule
Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
Paid vacation
SUMMARY
Accommodates guests of the hotel by performing the following duties
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL JOB FUNCTIONS
• Greets, registers, and assigns rooms to guests
• Handles confidential information, including guest records, with a high degree of integrity
• Promptly and effectively deals with guest requests and complaints
• Answers and routes calls as appropriate; takes guest messages with accuracy
• Responsible for cash drawer contents and transactions during shift
• Maintains accurate records including cash flows, registration card, reservation cards, and property walks
• Assists with sales and marketing efforts as directed by the General Manager
• Offers and properly handles requests for wake-up calls
• Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean
• Ensures common area/lobby is clean
• Performs laundry functions as directed
• All other duties as assigned
What we are looking for:
0 – 1+ year of customer service experience
Passionate about hospitality and creating an exceptional guest experience.
Ability to handle confidential information, including guest records, with a high degree of integrity.
Ability to answer and route calls as appropriate; takes guest messages with accuracy.
All other duties as assigned.
High School degree or better
Related keywords
Front DeskGuest ServiceHospitalityCustomer ServiceHotel OperationsCash ManagementRegistrationConciergeProperty ManagementCommunication Skills
Since his first hotel acquisition in 1982, Gary Tharaldson has owned over 350 hotel properties throughout the United States. He has been instrumental in developing prototype properties for the likes of Marriott and Hilton, and has received numerous Developer of the Year awards from the same highly respected franchise companies.
Tharaldson Hospitality Management LLC, operates a portfolio of business class hotels under franchise license agreements with Intercontinental Hotels Group, Marriott International and Hilton. Our goal is to maximize the operational quality and financial performance of our hotels, grow market share and enhance the performance of our hotels through the constant pursuit of superior levels of quality, efficiency and service.
Our people are our strength and we believe in allowing individuals at all levels the freedom to be creative, solve problems and implement their decisions. THM, formed in January 2011, manages 39 hotels in 14 states with additional hotels opening in 2018.
Offices: 415 E. Ash, Suite D, Decatur, Illinois 62526, US
Hotel ManagementHotel Developmentand Hospitality ManagementLeisureHospitality
Based on 540 listings with disclosed salaries, most hospitality jobs in Ohio pay between $50k–$75k per year. Individual offers vary with seniority, company size, and specialization.
How many Hospitality jobs are open in Ohio right now?
There are currently 10,568 open hospitality positions in Ohio listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Hospitality roles in Ohio?
Companies currently hiring include Domino's, Starbucks, Compass Group, Aramark Healthcare+, Sheetz, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Hospitality jobs in Ohio?
Yes — 77 of the 10568 open hospitality positions offer remote or hybrid work (45 remote, 32 hybrid).
How do I apply for Hospitality jobs in Ohio?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.