Assistant Community Manager Location: On-site | Harlem Reports to: Community Manager Salary: The US base salary range for this full-time position is $65,000-$75,000 plus discretionary bonus About Twin Pines Management Tw…
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$75k–$75k/yr
Full-time
high school
Medical Insurance, Dental Insurance, Vision Insurance, Flexible Spending Accounts (FSA), 401(k) Retirement Plan, Paid Time Off
Posted 27d ago
~40 hrs/week
Responsibilities
Support daily operations, resident experience, and financial health of affordable housing communities. Key tasks include managing leasing activities, rent collections, and maintaining audit-ready resident files.
Requirements
Requires a high school diploma and prior experience in Affordable, Project-based Section 8, or LIHTC multifamily housing. Proficiency in property management software like Yardi and bilingual skills in Spanish or Chinese are preferred.
Full job description
Assistant Community Manager
Location: On-site | Harlem
Reports to: Community Manager
Salary: The US base salary range for this full-time position is $65,000-$75,000 plus discretionary bonus
About Twin Pines Management
Twin Pines is a fast-growing, full-service property management firm redefining multifamily living across New York City from market-rate communities to large-scale affordable housing portfolios. We operate some of the city's most complex and impactful assets, that have helped shape neighborhoods. Our team works at the intersection of performance, compliance, hospitality, and resident experience. We partner with sophisticated owners and institutions, giving our professionals exposure to high-level strategy while staying close to the day-to-day operations that drive real results.
The Rangel campus is a diverse residential community comprising of 984 units spread across 8 buildings, all of which are fourteen-story high-rise elevator buildings, each equipped with two elevators. A day-care, senior center, community center and storage are attached to Building 8. Building 6 contains one community 5,502 sq ft community space that is currently vacant. The property also includes 226 surface parking spaces, one outdoor refuse collection area, three children's play areas, and open paved and landscaped spaces. Four commercial spaces are also attached to one of the high-rise buildings. This site will be undergoing substantial rehabilitation under the NYCHA PACT Program including renovations to the grounds, substantial elevator rehabilitation, and each individual apartment receiving full remediation and renovation.
Role and Responsibilities Overview
The Assistant Community Manager plays a key role in supporting the daily operations, resident experience, and financial health of an Affordable, Project-based Section 8, and LIHTC community. This position partners closely with the Community Manager to ensure leasing, resident communication, rent collections, and administrative processes run smoothly and consistently. You'll be a visible, trusted presence for residents and an operational anchor for the on-site team—helping keep the property organized, responsive, and market-ready. This role is ideal for someone who is detail-oriented, customer-focused, and looking to grow into a long-term career in multifamily property management. Success in this role means residents feel supported, files are audit-ready, leasing goals stay on track, and the Community Manager can rely on you as a true operational partner.
Resident Experience & Leasing Support
Serve as a primary point of contact for residents and prospects, providing professional, friendly, and timely service
Assist with leasing activities including tours, applications, move-ins, renewals, and resident communications
Support resident issue resolution through clear documentation, follow-up, and coordination with maintenance and management
Maintain a positive, welcoming office and community environment
Administrative & Financial Support
Prepare, process, and maintain resident files in accordance with company standards
Assist with rent collections, posting payments, and delinquency follow-up
Support reporting, invoicing, and basic financial tracking as directed by the Community Manager
Ensure accuracy of data in property management systems
Operations & Team Collaboration
Partner with maintenance and leasing teams to support unit readiness and occupancy goals
Assist with scheduling, vendor coordination, and service request tracking
Ensure policies, procedures, and fair housing practices are consistently followed
Step in to support day-to-day operations as needed, including coverage during absences
Qualifications
Strong customer service and communication skills
High attention to detail and comfort with administrative work
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
Collaborative, team-oriented mindset
Comfort learning and using property management systems and office tools
Professional judgment and discretion when handling resident information
Bilingual in Spanish; English required
Education & Experience
High School Diploma or equivalent required
Prior experience in Affordable, Project-based Section 8, or LIHTC multifamily housing required; leasing, hospitality, or customer-facing experience is a plus
Familiarity with property management software (e.g., Yardi) is a plus
Work Environment & Physical Requirements
On-site office and residential community environment
Regular walking of the property and interaction with residents
Ability to lift or carry up to 25 pounds occasionally
Ability to sit or stand for extended periods
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Perks & Benefits
We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance.
Medical, Dental, and Vision coverage Access to multiple medical plan options through our benefits partner, including PPO and HMO plans, allowing employees to choose coverage that best fits their needs.
Flexible Spending Accounts (FSA) Pre-tax accounts available for eligible healthcare and dependent care expenses.
401(k) Retirement Plan Opportunity to contribute to a tax-advantaged retirement plan to support long-term financial planning.
Paid Time Off & Holidays Competitive PTO program, including paid holidays, vacation, and sick time.
Commuter Benefits Pre-tax commuter benefits available for transit and parking expenses.
Professional Growth & Development Exposure to complex, high-impact work within affordable housing, with opportunities to grow leadership skills and deepen regulatory and operational expertise.
Mission-Driven Work The opportunity to make a meaningful impact by supporting affordable housing communities across New York City.
Benefits offerings and employee contributions may vary by plan and are subject to change.
For individuals hired to work in New York, Asset Living is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the State of New York and includes the range of factors considered in making compensation decisions including but not limited to skill sets; experience and training; certifications; etc. We would not anticipate that the individual hired into this role would be near the top end of the compensation range, but that decision will be dependent on the facts associated with each specific individual’s relevant experience for the role. A reasonable estimate of the range is below.
Twin Pines is a property management company that specializes in New York City affordable housing. Our team has a longstanding track record of operating some of New York City's largest, most complex multifamily communities including Spring Creek Towers and NYCHA RAD Bundle Ill in Bushwick. Our background demonstrates success working with appropriate governmental agencies to preserve affordable housing and to substantially improve the quality of life for its residents.
Offices: Brooklyn, New York 11239, US
Property ManagementLeasingFacilities Support ServicesProperty ManagementReal Estate
Based on 1705 listings with disclosed salaries, most hospitality jobs in New York pay between $65k–$115k per year. Individual offers vary with seniority, company size, and specialization.
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