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Williams Auto Group – Service Manager 

Williams Kia Auto Group – Location: 951 County Rd 64, Elmira Heights, NY 14903

Lead a High-Performing Team. Deliver Exceptional Service. Grow Your Career.

Williams Auto Group is looking for an experienced, motivated, and customer-focused Service Manager to lead our busy service department. This is an outstanding opportunity for a proven leader who is passionate about developing people, delivering exceptional customer experiences, and driving operational excellence.

As our Service Manager, you'll oversee all aspects of the service department, including team leadership, customer satisfaction, technician productivity, financial performance, and daily operations. If you're ready to take the next step in your automotive management career with a dealership that values integrity, teamwork, and professional growth, we'd love to hear from you.

Williams Auto Group is hiring! We are looking for an energetic, passionate individual to join our TEAM as a Service Manager. This position plays a large role in the leadership of the dealership and will be part of one of the volume sales leaders in the market. Williams Auto Group offers a fun, fast-paced work environment with a focus on our customers and helping our community. Interested or want to learn more? Apply Today! #TEAMWilliams #JoinTEAMWilliams

Summary

Runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives and maintenance of all service records. Ensures that the daily inventory of technicians’ time is consistently sold to service customers.

Essential Duties

• Forecasts goals and objectives for the department and strives to meet them.
• Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
• Prepares and administers an annual operating budget for the service department.
• Maintains reporting systems required by general management and the factory.
• Attends managers meetings.
• Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.
• Strives for harmony and teamwork within the department and with all other departments.
• Develops and implements a marketing plan which promotes new and repeat business.
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Accounts for all documents; ensures that none are missing, and all are processed correctly.
• Holds weekly department meetings.
• Directs and schedules the activities of all department employees.
• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Monitors and follows up on parts orders with the parts manager to ensure availability.
• Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Informs repair technicians of time allowances on each repair order.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Ensures that the work areas and customer waiting area are kept clean.
• Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Serves as liaison with factory representatives.
• Ensures the proper care, storage, and inventory of special tools.
• Ensures that customers' service files are up-to-date and readily available for reference.
• Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
• Ensuring the completion of electronic communications with customers regarding DMPI, estimates, payment, etc.
• Prepares pricing guides and maintenance menus for frequent labor operations.
• Handles customer complaints immediately and according to dealership's guidelines.
• Manage the digital MPI process. 
• Be comfortable with a smartphone or tablet to complete vehicle check ins and communicate with customers throughout the service process.
• Understand and utilize dealership software programs to perform basic job duties.
• Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.
• Maintains safe work environment.
• Maintains a professional appearance.
• Other tasks as assigned.  

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Language Skills

Mathematical Skills

Reasoning Ability

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

Need more reasons to join TEAM Williams? Williams Auto Group offers: