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Retail Beauty Client Development Manager - CHANEL Beaute, Crossgates - Full Time
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$17/hr–$28/hr
Full-time
bachelor degree
Health and wellness coverage, 401(k) match, Paid time off, Eight paid holidays, Continuous learning and leadership development, Merchandise discounts
Posted 27d ago
~40 hrs/week
Responsibilities
Oversee the luxury cosmetics brand by coaching Beauty Advisors and delivering exceptional, customer-centric service. Manage business performance metrics, execute brand events, and maintain premium stock presentation and hygiene standards.
Requirements
Requires a Bachelor's degree or equivalent experience and the ability to perform physically demanding tasks including heavy lifting. Candidates must be available for a flexible schedule including weekends and holidays.
Full job description
Be part of an amazing story
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
The Cosmetics Client Development Manager leads with passion and purpose, overseeing all aspects of the assigned luxury cosmetics brand while creating a warm, inclusive environment where customers and team members feel truly valued. They coach and support a team of Beauty Advisors, empowering them to consistently deliver exceptional, customer-centric service. By building strong connections with clients, understanding their beauty and style preferences, and leveraging deep product knowledge and artistry, the Client Development Manager creates meaningful and memorable experiences. Whether providing personalized consultations, helping customers discover the perfect product, or mentoring team members toward their goals, they bring a positive presence and a commitment to genuine hospitality that elevates the entire department.
What You Will Do
Leverage expertise in product knowledge, customer service, and artistry to guide and inspire the team—creating a culture of hospitality where every interaction feels personal, polished, and memorable.
Demonstrate an entrepreneurial mindset by building strong, trust-based client relationships while driving sustainable business growth and energizing the brand.
Provide ongoing coaching on clienteling tools to help the team execute personalized follow-ups and experiences, using data and insights to support client retention.
Lead by example in delivering exceptional service and creating authentic, lasting connections with beauty and fragrance customers.
Use selling techniques that prioritize client needs and deliver genuine, elevated experiences while achieving personal sales goals.
Monitor and analyze business performance across daily, weekly, monthly, seasonal, and annual sales metrics.
Plan and execute business-driving events to meet department goals.
Oversee the presentation, organization, storage, and replenishment of stock to ensure a premium shopping experience.
Build strong partnerships with brand representatives and vendors to enhance the customer experience and drive shared success.
Manage vendor events and promotions, including scheduling and execution, ensuring all elements contribute to a customer-focused experience.
Ensure full compliance with hygiene and cleanliness standards.
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
In addition to the essential duties mentioned above, other duties may be assigned.
Skills You Will Need
Leadership: Proven ability to lead teams with clarity and purpose, offering guidance, support, and coaching to drive high performance and engagement.
Subject Matter Expertise: Deep knowledge of assigned vendor line(s) and current beauty trends, serving as a trusted resource for both customers and team members.
Analytical Skills: Strong ability to interpret metrics and detailed reports to develop actionable plans that achieve sales and business objectives.
Communication: Clear and effective written and verbal communication skills to ensure open, ongoing dialogue within the team and across cross-functional partners.
Interpersonal Skills: Strong interpersonal skills with the ability to collaborate effectively across all levels and departments.
Creativity & Strategic Thinking: Ability to think both creatively and strategically to solve business challenges and identify growth opportunities.
Detail Orientation: High level of attention to detail in reviewing reports, managing tasks, and ensuring alignment with business goals.
Collaboration: Actively partners with the Prestige team and broader Beauty team to drive sales and elevate the overall customer experience.
Entrepreneurial Spirit: Demonstrates a proactive, ownership-driven mindset with a passion for driving results in a performance-based environment.
Coaching & Development: Effectively role models service excellence, providing timely coaching and feedback to Beauty Advisors on client behaviors and clienteling metrics.
Business & Service Orientation: Balances a love for the beauty industry with a results-driven approach, aligning service excellence with business goals.
Problem Solving: Resolves customer issues constructively, using sound judgment while managing multiple priorities in a fast-paced environment.
Adaptability: Flexible and composed under pressure, with the ability to make clear decisions in ambiguous or evolving situations.
Who You Are
Candidates with a Bachelor’s degree or equivalent work experience in a related field are encouraged to apply.
This position requires heavy lifting, constant moving, remaining in a stationary position, and reaching with arms and hands. Involves remaining in a stationary position for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.
Able to work a flexible schedule including days, evenings, weekends, and holidays, based on department and company needs.
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - Apply Today!
This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Macy's is America’s store for life. The largest retail brand of Macy's, Inc. (NYSE:M) delivers quality fashion at affordable prices to customers at approximately 640 locations in 43 states, the District of Columbia, Puerto Rico, and Guam, as well as to customers in more than 100 international destinations through leading e-commerce site macys.com. Macy's inspires fashion exploration and discovery through the most desired family of exclusive brands for her, for him, for the home, and via our dynamic mobile and social platforms. We know the power of celebration, demonstrated through decades of memorable experiences created during Macy's 4th of July Fireworks® and Macy's Thanksgiving Day Parade®, as well as spectacular fashion shows, culinary events, flower shows, and celebrity appearances. Macy's flagship stores – including New York City’s Herald Square – are internationally renowned and preeminent destinations for tourists. With the collective support of our customers and employees, Macy's builds community and helps make a difference in every market we serve, supporting local and national charities by giving nearly $50 million each year, plus 146,000 hours of volunteer service. For more than 160 years, Macy’s has, and continues to, make life shine brighter for our customers, colleagues, and communities.
Based on 1705 listings with disclosed salaries, most hospitality jobs in New York pay between $65k–$115k per year. Individual offers vary with seniority, company size, and specialization.
How many Hospitality jobs are open in New York right now?
There are currently 12,080 open hospitality positions in New York listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Hospitality roles in New York?
Companies currently hiring include Domino's, Compass Group, Starbucks, Aramark Healthcare+, Turning Stone Enterprises, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Hospitality jobs in New York?
Yes — 376 of the 12080 open hospitality positions offer remote or hybrid work (150 remote, 226 hybrid).
How do I apply for Hospitality jobs in New York?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.