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Full-time
Posted 15d ago
~40 hrs/week
Responsibilities
Manage all incoming guest calls, requests, and concerns via the telephone switchboard. Coordinate with hotel departments to resolve guest issues and dispatch staff for valet and transportation services.
Requirements
Candidates must possess a strong work ethic, the ability to maintain focus despite interruptions, and a willingness to work flexible schedules. Physical ability to work in an office environment and communicate effectively is required.
Full job description
Starting at $23/hr.
What you will be doing
Answer, record, log, and process all guest calls, requests, questions, or concerns.
Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
Advise the guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message.
Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to the provider's customer support line.
Respond to special requests from guests with unique needs. Contact the appropriate individual or department as necessary to resolve guest call, request, or problem.
Follow up with guests to ensure their requests or problems have been met to their satisfaction.
Dispatch bell staff or valet staff as needed.
Dispatch shuttle calls for airport transportation.
Answer calls within 3 rings
Educate incoming calls on hotel amenities and services available to them during their stay.
Qualifications
What we are looking for
Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
High work ethic and self-initiative
May be required to work varying schedules to include nights, weekends, and holidays
Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
Physical Requirements (In-Office Role)
Ability to work in a standard office environment.
Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
Occasional standing and walking throughout the workday.
Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
Ability to communicate effectively verbally and in writing.
Occasionally required to stand, walk, bend, reach, or carry items.
Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
Ability to hear and participate in conversations and meetings, use phone and/or headset
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Related keywords
PBXGuest ExperienceTelephone OperatorSwitchboardHospitalityWake-up CallsCall ForwardingTDD RelayGuest ServicesHotel AmenitiesDispatchingCustomer Support
Remington Hospitality is an industry-leading hotel management company driven by people and powered by performance.
Since 1968, we have operated with a clear philosophy: focus on being the best, not the biggest. Our teams are dedicated to delivering exceptional hospitality, operational excellence, and measurable value for owners, guests, and associates.
We approach every hotel with an owner’s mindset, prioritizing strong rooms margin, house profit, and long term asset value. Through disciplined operations, commercial strategy, and collaborative leadership, our teams consistently drive market share growth and strong financial performance across a diverse portfolio.
As we continue to expand, we are also growing our presence in the Caribbean and Latin America (CALA), bringing our performance-driven approach and operational expertise to key international markets and leisure destinations.
Our leaders empower teams at every level to deliver high touch hospitality experiences while driving meaningful business results.
At Remington Hospitality, we believe great hotels are built by great people and when people perform at their best, so do our hotels.
Driven by People. Powered by Performance.
Offices: 14185 Dallas Parkway, Suite 1150, Dallas, TX 75254, US
Property ManagementProject ManagementAsset Managementand Condominium Hotel ManagementLeisureHospitalityTourism
Based on 1708 listings with disclosed salaries, most hospitality jobs in New York pay between $65k–$115k per year. Individual offers vary with seniority, company size, and specialization.
How many Hospitality jobs are open in New York right now?
There are currently 12,023 open hospitality positions in New York listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Hospitality roles in New York?
Companies currently hiring include Domino's, Compass Group, Starbucks, Aramark Healthcare+, Turning Stone Enterprises, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Hospitality jobs in New York?
Yes — 372 of the 12023 open hospitality positions offer remote or hybrid work (148 remote, 224 hybrid).
How do I apply for Hospitality jobs in New York?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.