Buenos Aires, Argentina · Hybrid
About CookUnity: Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the…
Skills: Customer support, Issue resolution, Communication skills, Email support, Chat support
Lima, Lima, Peru · Hybrid
About CookUnity: Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the…
Skills: Customer support, Issue resolution, Email communication, Chat support, Phone support
Lima, Lima, Peru · Hybrid
About CookUnity: Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the…
Skills: Customer support leadership, Team management, Inbound request management, Data analysis, Performance monitoring
Buenos Aires, Argentina · Hybrid
About CookUnity: Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the…
Skills: Customer support, Team leadership, Workflow management, Performance monitoring, Data analysis
Los Angeles, California, United States · On-site
$18/hr–$20/hr
About CookUnity: Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the…
Skills: Commercial kitchen equipment maintenance, Plumbing, Electrical repair, Mechanical troubleshooting, HVAC systems
United States · Remote OK
$90k–$105k/yr
About CookUnity: Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the…
Skills: Operations management, Project management, Logistics, Hardware rollout, Financial fluency
New York, New York, United States · Remote OK
$150k–$180k/yr
About CookUnity: Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the…
Skills: Product Management, Personalization, Artificial Intelligence, Machine Learning, LLMs
Argentina · Remote Solely
About CookUnity: Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the…
Skills: Merchandising, Catalog management, Content operations, E-commerce operations, Quality assurance
United States · Remote OK
$160k–$185k/yr
About CookUnity: Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the…
Skills: Churn Prediction, Survival Modeling, MLOps, Python, SQL
Argentina · Remote Solely
About CookUnity: Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the…
Skills: Business analytics, Team leadership, Stakeholder management, SQL, Looker
United States · Remote OK
About CookUnity: Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the…
Skills: Product Management, Consumer UX, Discovery Experience, Roadmap Strategy, A/B Experimentation
Argentina · Remote Solely
About CookUnity: Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the…
Skills: Product management, Consumer-facing surfaces, Discovery experience, Roadmap strategy, UX design
Argentina · Remote Solely
About CookUnity: Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the…
Skills: Product management, Roadmap development, Stakeholder management, Marketplace management, Vendor management
United States · Remote OK
$70k–$100k/yr
About CookUnity: Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the…
Skills: B2B Sales, Sales Development, Outbound Prospecting, Cold Calling, Lead Qualification
New York, New York, United States · On-site
$250/hr–$300/hr
About CookUnity: Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the…
Skills: Design leadership, Brand identity, Design systems, AI-assisted design, Visual storytelling
Seattle, Washington, United States · On-site
$140k–$160k/yr
About CookUnity: Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the…
Skills: Food Safety Strategy, Regulatory Compliance, HACCP, PCQI, Preventive Controls
New York, New York, United States · On-site
$19/hr–$23/hr
About CookUnity: Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the…
Skills: Fulfillment, Warehouse operations, Logistics, Team leadership, Quality control
Los Angeles, California, United States · On-site
$22/hr–$24/hr
About CookUnity: Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the…
Skills: Fulfillment, Warehouse operations, Logistics, Team leadership, Quality control
Los Angeles, California, United States · On-site
$18/hr–$19/hr
About CookUnity: Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the…
Skills: Waste Management, Waste Auditing, Food Waste Handling, Donation Coordination, Forklift Operation
Los Angeles, California, United States · On-site
$85k–$100k/yr
About CookUnity: Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the…
Skills: Operations management, Logistics, Team leadership, Analytical skills, Problem-solving
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Handle inbound customer requests and resolve issues related to subscriptions, payments, and deliveries via email or chat. Develop deep product expertise to provide outstanding service and escalate critical cases to the supervisor.
Requires at least 3 years of experience in customer issue resolution and an outstanding level of English. Candidates must be customer-centric, organized, and available to work flexible schedules including weekends and holidays.
Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food: chefs. Today, CookUnity delivers 50 million meals a year from the industry’s best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul.
Unwilling to stop there, CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission: empower Chefs to nourish the world.
If that mission has you hungry in more ways than one, you’ve found the right job posting.
We are looking for a Customer Experience Specialist with experience in customer support who wants to improve our clients' experience and leave a mark on their lives.
The main role is helping customers understand the product, answering questions, clearing up doubts about our meals and service, and solving day-to-day issues, making each of them feel unique and heard. You’ll be part of an exciting, growing team designed to take our support to the next level.
Our operations and subscribers are growing month to month. Not one day is alike in the Customer Experience Team, and most of the time, you'll be handling different cases that require time-sensitive responses. Always being on and having a customer-obsessed attitude are critical to achieving the best results in this role.
Monthly Salary Range (for Argentina-based candidates): USD 1016
The entire interview process must be completed by Oct 1st.
Get paid in USD
Work remotely: design the life that you want
Enjoy 15 days of vacation each year from the start date
16 fully paid Argentinean holidays
Healthcare Benefit: Monthly stipend to use in your preferred healthcare provider
5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical
Paid Family leave
Compassionate Leave: 3-5 days each time the need arises
Flexible benefits, your way: a prepaid card you can use on wellness, learning, food, and more.
AI-forward workplace: enterprise access to ChatGPT and Claude to help you work smarter and grow faster.
Personalized English coach
If you’re interested in this role, please submit your application, and if we think you might be a fit, we'll get in touch with you. Thank you for your time!
CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.
A quick note for all candidates
We’ve recently seen an increase in recruitment scams across the industry, and we want to make sure you (and your data) stay safe while applying to CookUnity. We also want you to know that we take this seriously — sometimes, as part of our process, we may ask for a brief “proof of humanity” to confirm that we’re connecting with a real person, not an impersonator. Here are a few tips to help you protect yourself and know what to expect from us:
@cookunity.com and interviews held through official company platforms (Google Meet or Zoom) — never WhatsApp, Telegram, or SMS.If something ever feels off or you’re unsure about a message, we’d much rather you double-check with us. You can always contact us directly through any of our social media channels. We appreciate your interest in joining CookUnity — and we care about keeping your experience (and safety) as genuine as possible.
CookUnity empowers chefs everywhere to nourish the world through our shared love of great food.
CookUnity is the first Chef-Direct Subscription service—a chef-to-food lover marketplace connecting the country's most talented chefs with eaters (consumers). We’re changing meal delivery by bringing small-batch, restaurant-quality meals to eaters across the country. Every week, a diverse collective of all-star chefs craft their signature, ready-to-eat dishes for an elevated at-home dining experience.
Offices: 630 Flushing Avenue, Brooklyn, New York 11206, US
CookUnity empowers chefs everywhere to nourish the world through our shared love of great food.
CookUnity is the first Chef-Direct Subscription service—a chef-to-food lover marketplace connecting the country's most talented chefs with eaters (consumers). We’re changing meal delivery by bringing small-batch, restaurant-quality meals to eaters across the country. Every week, a diverse collective of all-star chefs craft their signature, ready-to-eat dishes for an elevated at-home dining experience.
Offices: 630 Flushing Avenue, Brooklyn, New York 11206, US