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$51k–$77k/yr
Full-time
associate degree, bachelor degree
Competitive salary, Benefits, Access to best-in-class resources and technology
Posted 13d ago
~40 hrs/week
Responsibilities
Manage daily workforce flow, scheduling, and emergency service rotations while overseeing dispatcher efficiency and service completion. Lead the onboarding and training of Service Delivery Specialists and maintain strong relationships with key customer stakeholders.
Requirements
Requires an associate degree with two years of management experience or a bachelor's degree equivalent. Preferred experience includes commercial kitchen equipment repair and a proven track record of leading field service teams.
Full job description
Dispatch Manager
Albany, NY (position is onsite Monday through Friday)
Compensation: $51K to $77K
What You Will Do:
Manage daily workforce flow, scheduling issues, vacation schedule, and the emergency service schedule for weekends and evenings
Daily work with dispatchers on service efficiency, schedule adherence, and contracted service completion
Participate in new Service Delivery Specialists (SDS) onboarding and implementing/executing a training plan
Identifies the potential in an individual and aligns development activities to their abilities and talents
Review SDS performance with the Area Operations Manager monthly to identify needed improvements.
Work with the Parts Department on parts issues, shipping, and delivery.
Actively builds strong relationships with key stakeholders in the customer's organization
Proactively works to manage customer relationships to effectively solve issues and demonstrate value
What is in it For You:
Utilize leadership skills to support and lead a high-performing team
Develop your skills in leading a workforce
Become part of a field service support management team with advancement opportunities
Competitive salary and benefits
Access to best-in-class resources and technology
This position will be in Fishers, Indiana
Basic Qualifications:
Must meet one of the following:
Associate degree and two years of people management experience.
A combination of Smart Care experience, people management or education experience equivalent to a Bachelor’s Degree (1.5 years’ experience = 1 year post-secondary education).
Must have the following:
Must be able to read and write in English
Immigration sponsorship is not available for this role
Preferred Qualifications:
Commercial kitchen equipment repair, hospitality/hotel, restaurant, or business service industry experience preferred.
Prior experience in monitoring/assessing the performance of yourself, other individuals, and organizations to make improvements or take corrective action.
Proven record of meeting customer needs, quality service delivery, meeting business objectives, and the ability to lead a field service team.
Good decision-making & problem-solving skills when handling challenging situations in a fast- paced environment.
About Smart Care
Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.
Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.
Related keywords
Commercial FoodserviceRefrigerationCold Storage EquipmentHVACField ServiceDispatch ManagementWorkforce FlowService Delivery SpecialistsCommercial Kitchen RepairHospitality IndustryRestaurant IndustryBusiness Service IndustryPerformance MonitoringCorrective ActionCustomer Service Delivery
Commercial Foodservice, Refrigeration, HVAC and Cold Storage Equipment Services
Industry
Facilities Services
Company size
1,001-5,000 employees
Founded
1878
Headquarters
St Paul, Minnesota
LinkedIn followers
9,982
Smart Care provides solutions for commercial foodservice, refrigeration, warehouse/cold storage and HVAC equipment nationwide.
We are always looking for top talent - contact us to learn more!
[email protected]
Offices: 370 Wabasha St N, St Paul, Minnesota 55102, US · 11973 Exit 5 Parkway, Fishers, IN 46037, US
Commercial Kitchen Equipment RepairPreventive MaintenanceEmergency Serviceswarehouse refrigerationcold storageand HVACChemicalFacilities Support ServicesService IndustryHeating, Ventilation, and Air Conditioning (HVAC)
Based on 1708 listings with disclosed salaries, most hospitality jobs in New York pay between $65k–$115k per year. Individual offers vary with seniority, company size, and specialization.
How many Hospitality jobs are open in New York right now?
There are currently 12,023 open hospitality positions in New York listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Hospitality roles in New York?
Companies currently hiring include Domino's, Compass Group, Starbucks, Aramark Healthcare+, Turning Stone Enterprises, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Hospitality jobs in New York?
Yes — 372 of the 12023 open hospitality positions offer remote or hybrid work (148 remote, 224 hybrid).
How do I apply for Hospitality jobs in New York?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.