Job Title Workplace Experience Lead Job Description Summary The Workplace Experience Lead is a key member of the Cushman & Wakefield onsite account team for the client. This individual is part of a broader Workplace Expe…
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$60k–$70k/yr
Full-time
bachelor degree
Health Insurance, Vision Insurance, Dental Insurance, Flexible Spending Accounts, Health Savings Accounts, Retirement Savings Plans
Posted 53d ago
~40 hrs/week
Responsibilities
Manage day-to-day office operations, space readiness, and vendor scheduling for specific buildings. Act as the primary escalation point for employees and use data to improve the overall workplace experience.
Requirements
Requires a minimum of 3 years of experience in real estate services, hospitality, retail, or customer service. A college degree is preferred along with proficiency in Microsoft Suite.
Full job description
Job Title
Workplace Experience Lead
Job Description Summary
The Workplace Experience Lead is a key member of the Cushman & Wakefield onsite account team for the client. This individual is part of a broader Workplace Experience team that aims to ensure employees feel productive, engaged, and well supported in the workplace, and that they can thrive in a dynamic environment.
The Workplace Experience Lead will be responsible for the day-to-day management of client initiatives, space management, and overall operation at a specific building or set of buildings. They will leverage employee data (both quantitative and qualitative) to help to continuously improve the program and take the employee workplace experience to the next level. In doing this, they will partner with cross functional teams to implement the strongest and most meaningful solutions. The ideal candidate will be a strong people leader, have facilities management experience, a hospitality-focused mindset, and showcasing a contagiously positive attitude and exceptional communication skills.
We are looking for a highly collaborative self-starter who will thrive in situations where he/she can interact with and help people.
Job Description
Essential functions and responsibilities
Responsible for the day-to-day office management duties for at a specific building or set of buildings. This includes scheduling vendors, providing employee guidance and problem solving, managing program compliance, and ensuring that all daily office expectations are managed appropriately.
Provides operational oversight of the Workplace Experience Program for a dedicated building or set of buildings and coordinates daily with other service line leads, and the Workplace Experience Manager.
Functions as the primary escalation point for employees and ensures all complaints, questions and concerns that were escalated have been properly addressed.
Identifies and escalates gaps in service or process improvements and collaborates with the Manager to implement new, innovative solutions.
Oversees space readiness and quality of service across the building, and services heavily trafficked spaces as needed to support the delivery of team responsibilities.
Provide high touch support to key stakeholders and VIPs in the workplace. This includes, providing employees with tools, support, information, and wayfinding.
Provides a warm welcome to all associates and guests, leaving them with a positive and professional first impression.
Reviews voice of the employee data (quantitative and qualitative) to capture service needs. Track’s themes and trends to share with the Manager.
Functions as the eyes and ears of the workplace and proactively submits work orders to report repairs, required maintenance, broken or missing furniture before an end user is impacted.
Key Competencies
Communication – Comfortable corresponding with executive level clients, and interacting with individuals at all levels
EQ – Showcase exceptional emotional intelligence and empathy
Organized – Detail oriented, confident, self-starter with exceptional organizational skills
Proactive – Maintain a “can do” mentality with the ability to act with minimal information
Leader – Represents the goals and culture of the program. Mentors and coaches peers.
Character – Demonstrate integrity, accountability, self-awareness, and strong work ethic. Showcase strong business acumen.
Professional – Project an approachable and professional image in personal appearance, manner, and demeanor.
Resilient – Ability to work under pressure, while acting in a calm manner
Technology Proficiency – Ability to successfully use the Microsoft Suite and comfortability in learning proprietary tech tools.
Important experience and education
College Degree Preferred
Minimum of 3 years of related work experience in real estate services, travel/hospitality, retail, customer service
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 59,500.00 - $70,000.00Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected]. Please refer to the job title and job location when you contact us.
INCO: “Cushman & Wakefield”
Related keywords
Real Estate ServicesWorkplace ExperienceFacilities ManagementHospitalityCustomer ServiceSpace ManagementVendor ManagementMicrosoft SuiteEmployee ExperienceOperational OversightBusiness AcumenStakeholder Support
As a global commercial real estate services leader with 52,000 professionals worldwide, we will never settle for the world that’s been built, but relentlessly drive it forward for our clients, colleagues and communities. #BetterNeverSettles
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Based on 909 listings with disclosed salaries, most hospitality jobs in Illinois pay between $55k–$97k per year. Individual offers vary with seniority, company size, and specialization.
How many Hospitality jobs are open in Illinois right now?
There are currently 9,299 open hospitality positions in Illinois listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Hospitality roles in Illinois?
Companies currently hiring include Domino's, Starbucks, Compass Group, Aramark Healthcare+, Love's Travel Stops, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Hospitality jobs in Illinois?
Yes — 169 of the 9299 open hospitality positions offer remote or hybrid work (68 remote, 101 hybrid).
How do I apply for Hospitality jobs in Illinois?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.