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$19/hr–$20/hr
Full-time
Medical Insurance, Dental Insurance, Vision Insurance, Health Savings Account With Company Match, 401(k) Retirement Plan With Company Match, Paid Vacation
Posted 4d ago
~40 hrs/week
Responsibilities
The Security Officer ensures the safety and security of guests, employees, and hotel assets while enforcing corporate security policies. Responsibilities include conducting floor patrols, investigating incidents, and resolving safety-related complaints.
Requirements
Candidates must be able to perform physically demanding tasks, including lifting up to 50 lbs and standing for long periods. Strong communication skills and the ability to work a flexible schedule including weekends and holidays are required.
Full job description
We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
The Security Officer is responsible for the safety and security of all our guests, employees and visitors of the hotel. They are responsible for protection of all hotel assets, ensuring that hotel security policies and procedures in accordance with Sonesta Hotels International corporate guidelines are enforced and that the hotel is in full compliance to all local, state and federal regulations.
The Security officer also performs hotel security functions, to include fire prevention, safety, investigation, and resolution of guest and employee complaints regarding safety and security matters.
Job Description
DUTIES AND RESPONSIBILITIES:
Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
Performs normal hotel security functions to include fire prevention and safety checks.
Investigates thefts, accidents, and other incidents which occur on the property.
Prevents losses of company and guest’s property due to thefts, burglary, pilferage, and other criminal activity.
Ensures a safe and tranquil environment for guests and employees.
Assist guests and colleagues on all security and safety related enquiries.
Resolves guest and employee complaints regarding safety and security matters.
Conduct floor patrols during tour of duty, including checking of doors, windows, and securing facilities during non-operating hours.
Monitors the activities of personnel on the premises to detect and counter thefts and other criminal activities.
Completes associates forms and reports related to any accidents or issues within the premises of the hotel.
Immediately report hotel deficiencies to appropriate departments for immediate repair.
To perform other work related duties as assigned by Management.
QUALIFICATIONS AND REQUIREMENTS:
Regular and punctual attendance.
Ability to adhere to the property’s grooming standards.
Ability to stand and walk on a continuous basis, and run as warranted.
Ability to safely operate a motor vehicle during all hours and in all weather conditions.
Ability to understand and execute all safety and emergency procedures, (for example: fire, crowd control, inclement weather, and bomb threats.)
Ability to understand and operate emergency equipment, (for example fire extinguishers, wheel chairs, respirators.)
Ability to lift, carries, and store in overhead areas approximately 50 lbs.
Ability to lift and move, in an emergency situation, an immobilized adult.
Ability to bend, squat, kneel, climb (including stairs and ladder), and reach.
Ability to push and/or pull approximately 75 lbs.
Ability to work in extreme temperature.
Ability to utilize communication equipment (for example: telephones, radios, and beepers.)
Ability to communicate clearly and effectively with guests and other employees.
Ability to interact with guests and other employees in a courteous, empathetic, and discreet manner.
Ability to read and write effectively.
Ability to sustain direct contact with the public; must establish high degree of customer service, (smile, eye contact, positive personal presentation, etc.), and high volume interaction with guests and staff.
Will be required to work mornings, evening, weekends, and holidays.
Additional Job Information/Anticipated
Pay Range
Pay Range $19.00 - $20.00/hr. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: • Medical, Dental and Vision Insurance • Health Savings Account with Company Match • 401(k) Retirement Plan with Company Match • Paid Vacation and Sick Days • Sonesta Hotel Discounts • Educational Assistance • Paid Parental Leave • Company Paid Life Insurance • Company Paid Short Term and Long Term Disability Insurance • Various Employee Perks and Discounts • Hospital Indemnity • Critical Illness Insurance • Accident Insurance
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Related keywords
Hotel SecurityLoss PreventionFire SafetyAsset ProtectionEmergency ProceduresHospitalityPatrolsIncident ReportingCrowd ControlSafety Compliance
Offers 300 guestrooms and suites plus 3,300 sq. ft. of event space located just 3 miles from O’Hare Int'l Airport
Industry
Hospitality
Company size
5,001-10,000 employees
Headquarters
Rosemont, Illinois
LinkedIn followers
25
Sonesta Chicago O’Hare Airport offers 300 guest rooms, suites and 3,300 square feet of indoor event space, conveniently located just three miles from O’Hare International Airport. Experience the best of Chicago dining without ever leaving the hotel serving breakfast, lunch and dinner at Harry Caray’s Italian Steakhouse. The hotel puts you within reach of the Allstate Arena, Rivers Casino and Donald E. Stephens Convention Center, as well as the Fashion Outlets of Chicago and the Rosemont Entertainment District. Whether you’re visiting us for business or leisure, you’ll find our location offers plenty to do and see.
Offices: 10233 W Higgins Rd, Rosemont, Illinois 60018, US
How many Hospitality jobs are open in Rosemont, IL right now?
There are currently 85 open hospitality positions in Rosemont, IL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Hospitality roles in Rosemont, IL?
Companies currently hiring include Landry's, Loews Hotels & Co, Hilton Rosemont/Chicago O'Hare, MCR Hotels, Raymond Management Company, among others. Browse the listings above to see every active employer.
How do I apply for Hospitality jobs in Rosemont, IL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.