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The associate manages incoming patient meal orders via room service software, ensuring selections align with prescribed dietary restrictions. They collaborate with nursing and clinical dietitians to facilitate accurate and timely meal service for patients.
Requirements
A high school diploma and at least one year of call center or customer service experience are required. Candidates must be proficient in computer systems and possess strong communication skills to interact with patients and medical staff.
Full job description
Overview
Be inspired. Be valued. Belong. At Emory Healthcare
At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:
The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital’s room service dining program. This role manages incoming calls, processes meal requests through room service diet software, and ensures that all menu selections align with the patient’s prescribed diet order.
The associate guides patients and family members through the meal ordering process, provides menu suggestions when appropriate, and ensures a positive service experience. This position collaborates with nursing staff, clinical dietitians, and food service teams to ensure accurate meal ordering, adherence to dietary restrictions, and timely meal service.
Individuals in this role maintain frequent communication with patients and families and are expected to demonstrate strong customer service skills while supporting efficient and patient-centered dining operations.
RESPONSIBILITIES:
Call Center Operations
Answer incoming calls from patients and patient family members requesting meal orders.
Utilize room service diet software to process patient meal orders accurately and efficiently.
Guide patients and families through the meal ordering process and provide menu recommendations as appropriate.
Redirect calls to appropriate departments when inquiries fall outside the scope of the role.
Patient Meal Order Coordination
Ensure menu selections comply with the patient’s prescribed diet order.
Process new diet orders, patient transfers, and discharges within the room service system.
Process meal orders for patients who are unable to place orders by phone or who have preselected menu orders.
Identify patients who have not ordered meals and proactively contact them to facilitate ordering or document meal refusal.
Document patient food preferences in the room service diet software system.
Communication and Collaboration
Communicate special dietary needs or concerns with nursing staff and other relevant departments.
Monitor patient meal orders and notify the appropriate clinical dietitian of skipped meals or repeated small meal orders.
Communicate operational concerns or patient-related issues to dietitians or management staff in a timely manner.
Maintain a high level of interaction with patients and families while demonstrating strong customer service and service excellence standards.
Administrative Support
Process nourishment orders and maintain labeling and tracking of tube feeding orders for assigned units.
Monitor, collect, and record operational data for administrative and reporting purposes.
Perform additional related duties as assigned to support departmental operations.
MINIMUM QUALIFICATIONS:
High school diploma or equivalent required.
One (1) year of call center or related customer service experience required.
Demonstrated skills in customer service, critical thinking, and problem solving.
Strong written and verbal communication skills.
Ability to make sound judgments while quickly processing information.
Proficiency with computer systems and web-based software applications and the ability to adapt to evolving software programs and processes.
Ability to read, write, speak, and communicate effectively in English.
Ability to follow oral and written instructions and communicate clearly and professionally with patients, patient family members, hospital personnel, and team members.
PREFERRED QUALIFICATIONS
Experience in food service, hospitality, or healthcare customer service environments.
Knowledge of therapeutic or modified diets.
Experience working in a healthcare or hospital setting.
PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.
Additional Details
Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at [email protected]. Please note that one week's advance notice is preferred.
Related keywords
Room Service Diet SoftwareTherapeutic DietsModified DietsHealthcare Customer ServicePatient-Centered DiningHospitalityClinical DietitiansFood NutritionPatient CareCall Center Operations
The frontline of care. The forefront of discovery.
Industry
Hospitals and Health Care
Company size
10,001+ employees
Headquarters
Atlanta, GA
LinkedIn followers
136,947
At Emory Healthcare, we deliver world-class patient care, drive cutting-edge research and foster a culture of excellence and compassion. Our teams combine expertise, innovation and humanity to improve lives every day — inside the hospital and beyond.
Offices: Emory University Hospital, 1364 Clifton Road, Atlanta, GA 30322, US · Emory University Hospital Midtown, 550 Peachtree Street NE, Atlanta, GA 30308, US · Emory University Orthopaedics & Spine Hospital, 1455 Montreal Road, Tucker, GA 30084, US · Emory Saint Joseph's Hospital, 5665 Peachtree Dunwoody Road, Atlanta, GA 30342, US · Emory Johns Creek Hospital, 6325 Hospital Parkway, Johns Creek, GA 30097, US
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Based on 471 listings with disclosed salaries, most hospitality jobs in Georgia pay between $48k–$95k per year. Individual offers vary with seniority, company size, and specialization.
How many Hospitality jobs are open in Georgia right now?
There are currently 8,711 open hospitality positions in Georgia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Hospitality roles in Georgia?
Companies currently hiring include Domino's, Compass Group, Starbucks, Taco Mac Restaurant Group, The Wendy's Company, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Hospitality jobs in Georgia?
Yes — 254 of the 8711 open hospitality positions offer remote or hybrid work (173 remote, 81 hybrid).
How do I apply for Hospitality jobs in Georgia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.