Halifax, Nova Scotia, Canada · Hybrid
$44k–$73k/yr
Manulife’s Group Benefits Health and Dental Claims Risk Management department is a diverse and dynamic team delivering a broad range of services in support of key operational objectives. Our responsibilities include digi…
Skills: Data Profiling, Fraud Investigation, Risk Management, Audit Programs, Interviewing
Toronto, Ontario, Canada · Hybrid
$58k–$93k/yr
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager…
Skills: Disability Claims Management, Quality Assurance, Auditing, Case Management, Sampling
Toronto, Ontario, Canada · Hybrid
$58k–$93k/yr
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager…
Skills: Disability Claims Management, Quality Assurance, Auditing, Case Management, Sampling
Chatham, Ontario, Canada · On-site
Pour obtenir une traduction en français de l’offre d’emploi suivante, veuillez envoyer un courriel à [email protected]. Les demandes seront traitées dans un délai de trois jours ouvrables et la période de dépôt de…
Skills: Strategic Leadership, Performance Monitoring, Accountability Planning, Risk Identification, Stakeholder Management
Waterloo, Ontario, Canada · On-site
$18/hr–$19/hr
The Dietary Aide is responsible for assisting in the preparation and serving of meals and providing catering services, ensures work areas are maintained in a safe and sanitary condition and assists in maintaining a safe …
Skills: Food Preparation, Meal Service, Catering, Sanitation, Customer Service
Waterloo, Ontario, Canada · Hybrid
$64k–$107k/yr
Who are we looking for? Our Waterloo office is looking for a Business Development Representative. Working directly with the sales team and be expected to have a critical impact on the organization and revenue by contacti…
Skills: Customer Focus, Effective Communication, Planning and Alignment, Demand Generation, Prospecting
Waterloo, Ontario, Canada · Hybrid
$50k–$55k/yr
Logistics Coordinator Work Location: Waterloo, ON Position Vacancy Type: Existing position Compensation Range: $50,000.00 – $55,000.00 per year. AT NDI, THE WORK YOU DO HERE MAKES A DIFFERENCE. Every day, your work…
Skills: Order Fulfillment, Shipping and Receiving, Epicor ERP, Inventory Management, International Shipping
Toronto, Ontario, Canada · Hybrid
$145k–$235k/yr
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager…
Skills: Product Pricing, Actuarial Analysis, Team Management, Risk Management, Financial Modeling
Waterloo, Ontario, Canada · On-site
$27/hr–$30/hr
Get to Know Us: At Waterloo Family Dental, we are dedicated to providing compassionate, family-focused dental care for patients of all ages. Our team offers a full range of preventive, restorative, and cosmetic services …
Skills: Dental Administration, Appointment Scheduling, Patient Billing, Insurance Claims Processing, Dental Software
Waterloo, Ontario, Canada · On-site
At ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future. About the Position The Laboratory …
Skills: Microbiological Analysis, Membrane Filtration, Media Preparation, Soil Handling, LIMS
Toronto, Ontario, Canada · Hybrid
$145k–$235k/yr
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager…
Skills: Product Pricing, Actuarial Analysis, Team Management, Risk Management, Financial Modeling
Toronto, Ontario, Canada · Hybrid
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager…
Skills: Risk Assessment, Medical Underwriting, Financial Analysis, Negotiation, Problem Solving
Toronto, Ontario, Canada · Hybrid
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager…
Skills: Medical Underwriting, Risk Assessment, Financial Analysis, Negotiation, Problem Solving
Waterloo, Ontario, Canada · On-site
$23/hr–$29/hr
At House of Friendship, we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learn…
Skills: Crisis Intervention, Risk Assessment, Group Facilitation, Trauma-Informed Care, Strength-Based Approach
Waterloo, Ontario, Canada · Hybrid
$83k–$124k/yr
POSITION OVERVIEW We are looking for a talented Software Engineer to join our team! In this role, you will work collaboratively with a team while taking ownership of complex features. The team’s work is primarily f…
Skills: C#, Java, C++, JavaScript, TypeScript
Waterloo, Ontario, Canada · On-site
$60k–$86k/yr
About the Job: Supervisor of UA Transition Program is responsible for providing supervision and mentorship to staff in a program that is in the Region of Waterloo focused on supporting residents within the Transitional P…
Skills: Staff Supervision, Case Management, Crisis De-escalation, Performance Management, Trauma Informed Care
Waterloo, Ontario, Canada · Hybrid
$123k–$139k/yr
Who We Are Verily Health is a data platform and technology company purpose-built to power AI-enabled precision health solutions that accelerate research and improve care for individuals and communities. Uniquely position…
Skills: Go, Java, Python, SQL, Jira
Cambridge, Ontario, Canada · Hybrid
$55k–$65k/yr
Who We Are CarePartners is one of Ontario’s largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages. We care for approximat…
Skills: Strategic Relationship Building, Workforce Planning, Creative Sourcing, Applicant Screening, Credentialing
Waterloo, Ontario, Canada · On-site
$85k–$95k/yr
Who We Are CarePartners is one of Ontario’s largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages. We care for approximat…
Skills: Full-cycle Payroll Processing, Team Leadership, Collective Agreement Interpretation, Canadian Payroll Legislation, Performance Management
Waterloo, Ontario, Canada · Hybrid
$79k–$83k/yr
Department: Human Resources Job Type: Limited Term Full-time/Part-time: Full Time (>=1249 hrs/year) Campus: Waterloo Reports to: Manager, Employee Health and Wellness Employee Group: CPAG Application Deadline: July 2, 20…
Skills: Disability Management, Return To Work Coordination, Workplace Accommodations, Case Management, Human Resources
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The Investigation Analyst focuses on the prevention, detection, and investigation of fraud and abuse specifically related to healthcare providers. Responsibilities include performing risk-based data profiling, leading audit programs, and conducting interviews to protect benefit plans.
Candidates must have a university degree or equivalent experience and knowledge of Group Benefits and the Canadian healthcare environment. Preferred qualifications include bilingualism in English and French, a CFE designation, and intermediate to advanced data analysis skills.
Manulife’s Group Benefits Health and Dental Claims Risk Management department is a diverse and dynamic team delivering a broad range of services in support of key operational objectives. Our responsibilities include digital claims risk management, claims abuse management and monitoring programs, fraud investigations, data analytics, and claims experience management. The effective management of health and dental claims experience is imperative to the success of the group benefits operations.
The Investigation Analyst will draw on their in-depth analytical skills, investigative mindset, customer focus, group benefits background and understanding of the Canadian Healthcare environment/regulation to help manage ongoing priorities in the delivery of risk management.
A key focus of the Investigation Analyst is the prevention, detection, and investigation of fraud and abuse specific to health care providers. This role will proactively identify risk, champion mitigation strategies, conduct provider investigations and take actions to protect Manulife benefit plans from fraud. The role may liaise externally with industry contacts and vendors, and internally with Legal, Compliance, Advanced Analytics, Marketing, Customer Service, Client Relations, Ombudsman and the Field as needed.
This role reports to the Senior Manager, Fraud Risk Management, and helps to protect plan sponsors and members from the negative impacts of claims fraud. This role is focused on provider risk mitigation, which is a key part of the foundation for our investigation programs and a vital part of claims risk management.
Perform risk-based data profiling and analysis to identify trends and outliers in various categories for further review and investigation
Lead and support audit programs; coordinating, assessing, and making decisions on investigations
Take initiative and lead investigations to successful conclusion including the preparation of criminal and regulatory complaints
Conduct interviews of plan members, providers of service and others
Create written audits and other correspondence to plan members, providers of service and others
Engages, interacts and consults with various internal contacts such as Customer Service, Legal, Client Relations, Medical Consultants, Regional Group Office and external stakeholders such as Health Practitioner Regulatory Bodies, Colleges and Associations, and Plan Sponsors
Lead, support and implement key investigative projects
Comfortable delivering effective presentations to new and existing clients
Travel may be required for this role including the ability to work outside of core working hours
Knowledge of Group Benefits
Knowledge of the Canadian healthcare environment, service delivery model and regulation
University degree or equivalent work experience
Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.
CFE designation is an asset
Knowledge of fraud and abuse risk, and techniques to manage risk
Strong research, problem solving and decision-making skills
Ability to manage contentious interactions with various stakeholders
Excellent oral communication (both phone and face to face) and written communication skills
Intermediate or higher data analysis skills with expertise using Excel and other data mining software
Demonstrated investigation skills with attention to detail
Ability to be creative, critical and aggressive in managing audit and investigative activities
Organizational skills and the ability to manage multiple conflicting priorities
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
The role being advertised is an existing vacancy.
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.
Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We have more than 40,000 employees, over 116,000 agents serving ~34 million customers worldwide, and over $1.3 trillion in assets under management and administration. Visit www.Manulife.com to find out more. For Manulife terms of use, please visit http://bit.ly/SM_Terms
Offices: 200 Bloor St E, Toronto, Ontario M4W, CA · 223 Wai Yip St, Kwun Tong, Hong Kong, HK · 51 Bras Basah Rd, Singapore, Singapore 189554, SG · 250 Bloor St E, Toronto, ON M4W 1E6, CA · Jalan Jenderal Sudirman, Lombok Barat, West Nusa Tenggara 83311, ID
There are currently 59 open healthcare positions in Waterloo, Canada listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Sun Life, Chartwell Retirement Residences, Verily Health, House of Friendship, NDI (Northern Digital Inc.), among others. Browse the listings above to see every active employer.
Yes — 27 of the 59 open healthcare positions offer remote or hybrid work (1 remote, 26 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
