Customer Care Representative II - Bilingual (English/Spanish)
Tampa, Florida, United States · Remote Solely
$17/hr–$23/hr
Entry level$3.1B raised
Customer Care Representative II - Bilingual (English/Spanish) Start date: October 19th As a Billing Customer Service Representative, you'll provide our members with the information they need to make better decisions abou…
Skills: Bilingual, Customer service, Billing, Medical terminology, Conflict resolution
Customer Care Representative II Start date: October 19th As a Billing Customer Service Representative, you'll provide our members with the information they need to make better decisions about their health, helping them g…
Skills: Customer service, Billing inquiry resolution, Medical terminology, Conflict management, Data entry
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$17/hr–$23/hr
Full-time
high school
Medical insurance, Supplemental health insurance, Dental insurance, Vision insurance, Well-being programs, Health assessment program
Posted 3d ago
~40 hrs/week
Remote in Tampa, Florida, United States
Responsibilities
The representative will handle a high volume of inbound billing inquiries, providing compassionate support and resolving complex healthcare issues. They are responsible for navigating billing systems, maintaining contact logs, and ensuring compliance with HIPAA regulations.
Requirements
Candidates must be bilingual in English and Spanish with at least one year of experience in a call center and healthcare setting. A high school diploma or GED is required, along with the ability to work a full-time, 40-hour weekly schedule.
Full job description
Customer Care Representative II - Bilingual (English/Spanish)
Start date: October 19th
As a Billing Customer Service Representative, you'll provide our members with the information they need to make better decisions about their health, helping them get access to the right care the first time. Every day, you'll provide compassionate and empathetic support up to 70 callers daily providing guidance, support, and resolution for escalated issues. This is no small opportunity. This is where you can bring your compassion for others while building your career.
The successful candidate must be able to work the following hours and schedule:
You must be able to fully attend our training program. Successful candidates must have the ability to commit to full-time attendance during training with no absences.
A full-time, Monday - Friday (40 hours/week) work schedule with a daily 9-hour shift, including breaks and lunch. You must be able to work between the hours of 8:30 AM and 8:00 PM ET. After training concludes, you will be assigned a regular schedule with 9-hour shifts between the hours of 8:30 AM to 8:00 PM, based on business necessity.
After successful completion of training, you will be assigned to your 9-hour shift based on the needs of the business.
You also may be required, given the business need, to work occasional overtime.
This role is equally challenging and rewarding. You'll be on the phone for long periods of time and encounter all types of communication styles and personalities as you help resolve conflicts or issues. You'll deal with stressful situations and resolve complex health care concerns in a positive, simplified manner so that callers fully understand their health care plans and solutions.
Pay range: $17.20+ per hour
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
and so much more!
Responsibilities
Answer a high volume of calls from patients or their representatives, requiring you to evaluate and respond to all aspects of billing inquiries, including the ability to translate medical terminology into easy-to-understand information.
Research, troubleshoot and resolve complex billing issues and customer complaints, taking all steps to resolve and ensure full resolution
Thorough navigation of the Quest Billing System and other applicable applications
Maintain tracking log of all patient contacts
Ability to perform additional projects or tasks based on business need
Maintain all compliance and HIPAA regulations at all times
Qualifications
Bi-lingual, English and Spanish.
Must be 18 years or older.
Must be a high-school graduate or have a GED.
1+ years of experience working in a call center handling a high volume of inbound calls.
1+ years of experience in a medical office or health care setting analyzing and resolving customer health care concerns.
Knowledge of healthcare claims billing/finance and eligibility processes, practices, and concepts.
Proficient in translating health care-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon.
Demonstrated ability using computers and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications.
Ability to work any nine-hour shift, including breaks and lunches, between Monday-Friday, from 8:30 AM – 8:00 PM ET. Your specific shift will be assigned after training ends.
Ability to commit to full-time attendance during training period with no absences.
Ability to be accountable and work independently.
Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner.
Proficient conflict management skills including the ability to resolve stressful situations.
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
Related keywords
Customer CareBillingHealthcareBilingualCall CenterHIPAAClaimsMedical TerminologyInbound CallsConflict ManagementWindowsData TrackingPatient SupportFinanceEligibilityRemote Work
Working together to create a healthier world, one life at a time.
Industry
Medical and Diagnostic Laboratories
Company size
10,001+ employees
Founded
1967
Headquarters
Secaucus, NJ
LinkedIn followers
383,823
Total funding
$3.1B
Quest Diagnostics (NYSE: DGX) empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. Quest annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our 47,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives.
The company offers physicians the broadest test menu (3,000+ tests), is a pioneer in developing innovative new tests, is the leader in cancer diagnostics, provides anatomic pathology (AP) services, & interpretive consultation through its medical & scientific staff of about 900 M.D.s & Ph.D.s. The company reported 2020 revenues of $9.44 billion.
Quest Diagnostics offers the most extensive clinical testing network in the U.S., with laboratories in most major metropolitan areas, & in Mexico, the UK & India. The company also operates four esoteric laboratories, 40 outpatient AP laboratories, & 160 smaller, rapid-response laboratories.
Patients may have specimens collected in any of the company’s approximately 2,250 patient service centers. On a typical workday, testing is performed for about 550,000 patients.
Quest Diagnostics empowers healthcare organizations & clinicians with state-of-the-art connectivity solutions.
The company is the leading provider of pre-employment drugs-of-abuse screening for employers & risk assessment services for the life insurance industry. It is the world’s 2nd largest provider of clinical trials testing for new pharmaceuticals.
More information is available at www.questdiagnostics.com.
Language Assistance / Non-Discrimination Notice
Asistencia de Idiomas / Aviso de no Discriminación
語言協助 / 不歧視通知
www.QuestDiagnostics.com/home/nondiscrimination
Offices: 500 Plaza Drive, Secaucus, NJ 07094, US
Diagnostic testing information and servicesClinical testingcancer diagnostics and anatomic pathology servicesGene-based and other esoteric testingand Healthcare information technology solutionsTest and MeasurementHealth DiagnosticsHealth CareNon ProfitClinical Trials
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