Customer Services Advocate | UMC Family Medicine at Lakeridge | UMC Physicians
Lubbock, Texas, United States · On-site
Entry level
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Customer Services Advocate | UMC Family Medicine at Lakeridge | UMC Physicians
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Full-time
high school
Paid Time Off, Sick Pay, Medical Insurance, Dental Insurance, Vision Insurance, Employer Paid Group Life Insurance
Posted 2d ago
~40 hrs/week
Responsibilities
The Customer Service Advocate serves as the primary point of contact for patients, managing front desk reception, patient check-ins, and appointment scheduling. They are responsible for performing clerical duties, verifying benefits, and collecting payments while maintaining a professional and calm environment.
Requirements
Candidates must possess a high school diploma, strong communication skills, and a typing speed of at least 30 wpm. Previous experience in a general office capacity is preferred, along with the ability to work in a fast-paced, high-demand clinical environment.
Full job description
We’ve learned that what is best for patients is also best for employees. Learn more about why we are one of the Best Companies to Work for in Texas®.
Join UMC Physicians: Where Employee Satisfaction Soars at 96%!
Summary Title: Customer Service Advocate – Full time Department: UMC Family Medicine at Lakeridge
Description: We are looking for a dedicated full-time team member with a passion for helping others to join our dynamic and fast-paced team at UMC Physicians. This is a front desk reception role in one of our busy clinics, where you'll be at the heart of patient care—checking in patients, handling administrative tasks, and ensuring smooth operations. We're seeking individuals with exceptional customer service skills who thrive under pressure and are ready to tackle the challenges of a high-demand environment. We offer growth opportunities and support to help you achieve your career goals.
Preferred Characteristics: • Goal oriented • Professional demeanor and appearance • Servant’s heart • Punctual and dependable • Works with a sense of urgency
Availability Requirements: • Ability to work 40 hours per week • 8AM-6PM Monday – Thursday, 8AM-12PM Friday
Our Mission: To improve the quality of life for our community by providing the best patient experience for every patient.
Our Vision: To be the best place to work and the best place to receive healthcare.
Benefits: UMC Physicians offers a comprehensive benefits package to eligible full-time employees. Benefits include: • Paid Time Off • Sick Pay • Medical, Dental and Vision Insurance • Employer Paid Group Life and Voluntary Life Insurance • Short Term Disability Insurance • Long Term Disability (after 2 years of employment) • Critical Illness, Accident and Cancer Insurance • Health Care and Dependent Care Spending Accounts • 401K Retirement Plan with Company Match • Employee Assistance Program Note: Some benefits require an employee contribution to participate.
Full Job Description: Serves as a direct contact/referral point for patients, greets patients in person and via telephone, answers multi-line telephone system in a professional manner, performs clerical duties pertaining to the design and follow up in an efficient patient/provider appointment schedule, accurately registers patients using the UMCP computer system, ensure all documents and forms are presented, explained, and signed at time of registration.
Essential Functions: Obtain all necessary information to perform benefits verifications, obtain appropriate signed consent forms, collects co-pay or amount required at time of service, work to provide a friendly, calm and professional environment for a sick patient, their family and friends.
Additional Responsibilities: Additional duties as assigned
Knowledge/Skills/Abilities: Must have experience in meeting people and dealing with them under adverse conditions. General computer skills. Must have excellent customer service and organizational skills. Must be capable of learning quickly and accepting change.
Minimum Qualifications: High School diploma, typing speed of 30 wpm, high attention to detail, excellent customer service skills and strong communication skills.
Preferred qualifications: • Previous experience in a general office capacity. • Spanish fluent bilingual.
Environmental Conditions: Well heated and ventilated building. Normal office environment. Fast paced, professional environment.
Physical Requirements: Requires prolonged sitting, bending, stooping, and stretching. Requires eye-hand coordinator and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires a normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Must be able to transact business in person or on the telephone.
Limitations and disclaimer: The above job description is meant to describe the general nature of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
Please Note: A similar job may also be available at other UMC Physicians clinic locations. Feel free to search and apply for additional job openings on our careers page. In most cases, additional applications can be easily submitted using the “autofill option.”
UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Request for accommodations in the hire process should be directed to UMC Human Resources.
UMC Health System is comprised of over 4,600 team members who have made our organization “One of the Best Companies to Work for in Texas®” by Texas Monthly. Together with medical staff, volunteers, and leadership, we share a strong commitment to our patients—Our Passion is You! Why choose UMC? Because we are teaching the leaders of tomorrow while offering a culture of service today.
Offices: 602 Indiana Avenue, Lubbock, TX 79415, US · 5219 City Bank Parkway, Lubbock, TX 79407, US
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Based on 3655 listings with disclosed salaries, most healthcare jobs in Texas pay between $64k–$165k per year. Individual offers vary with seniority, company size, and specialization.
How many Healthcare jobs are open in Texas right now?
There are currently 39,693 open healthcare positions in Texas listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Texas?
Companies currently hiring include CVS Health, UTMB School of Health Professions, Aiken Regional Medical Centers, University of Texas Southwestern Medical Center, Tenet Healthcare, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Texas?
Yes — 3210 of the 39693 open healthcare positions offer remote or hybrid work (1287 remote, 1923 hybrid).
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