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Full-time
high school
Posted 10d ago
~40 hrs/week
Responsibilities
Perform complex administrative and secretarial duties to support behavioral neurology providers and facilitate patient workflows. Manage clinic schedules, handle medical records, and process travel and reimbursement expenditures.
Requirements
Requires a high school diploma or equivalent education. Candidates must have at least one year of clerical or office support experience.
Full job description
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.
JOB LOCATION
Department of Neurology – Morreene Rd Clinic | 932 Morreene Rd, Durham, NC 27705
JOB SUMMARY
We are seeking a Provider Support Assistant to perform administrative and secretarial duties of a complex and confidential nature in support of departmental or divisional activities. Facilitate patient appointments and office/practice workflows. Requires critical thinking skillset with the ability to work independently and manage multiple priorities and deadlines.
JOB DUTIES AND RESPONSIBILITIES
Ensure outside records are in Maestro Care for new patients, second opinions, and self-referrals prior to the appointment.
Responsible for uploading external patient images through Powershare and scanning medical records into Epic.
Submit schedule change requests using Service Now and Q-Genda.
Reschedule patients that need to be cancelled within 45 days of the clinic date.
Coordinate urgent appointment requests as directed by the providers.
Manage schedules for multiple clinic locations.
Review schedules for errors and address with the appropriate department.
Respond to In-basket messages in accordance with departmental protocols.
Place appointment reminder calls to patients.
Sort and distribute mail and faxes.
Compose letters and statements independently requiring interpretation and application of departmental policies, procedures, rules and regulations.
Critical thinking analysis to determine which correspondence to respond to or which to bring to manager’s attention based on content of communication and broad knowledge of division/department programs and activities.
Attend meetings to take minutes, provide information and serve as a resource person.
Liaison for administrative personnel and external agencies concerning scheduling guidelines and divisional policies and procedure.
Submit Employee Travel & Reimbursement expenditures on behalf of providers, ensuring appropriate cost objects and GLs are used and expenditures have necessary documentation, are allowable, and are cleared by established deadlines.
Bring any questionable expenses to the attention of the Division Administrator and/or Grants and Contracts Administrator.
Review weekly reports from Employee Travel & Reimbursement, following up with corporate cardholders to ensure expenditures have necessary documentation and are cleared by established deadlines.
Submit reimbursements for travel and purchase, submit check requests for faculty.
General office management: calendar management, scheduling meetings, general correspondence, and ordering supplies
JOB ELIGIBILITY REQUIREMENTS
High school diploma or equivalent education required.
One year of clerical, office support, or related experience is required; or an equivalent combination of relevant education and/or experience.
JOB HOURS
The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Related keywords
Behavioral NeurologyHealthcare AdministrationEpicMaestro CarePowershareService NowQ-GendaPatient CoordinationMedical RecordsExpense ManagementClinic WorkflowAdministrative Support
We put the person who needs our care at the center of everything we do.
Industry
Hospitals and Health Care
Company size
10,001+ employees
Founded
1925
Headquarters
Durham, North Carolina
LinkedIn followers
24,200
Duke University Hospital (DUH) is consistently rated as one of the best hospitals in the United States and is known around the world for its outstanding care and groundbreaking research.
Driven to bring extraordinary discoveries to fruition, deliver cutting edge clinical services to patients, and apply care and compassion to all stages of care, we maintain an unwavering focus on making the individuals and communities we serve healthier.
Today, DUH is the flagship of the Duke University Health System and a full-service, 957-bed, tertiary and quaternary academic medical center. Ranked nationally in 10 adult specialties by U.S. News and World Report for 2019-2020 and ranked first in North Carolina and first in the Raleigh-Durham area, care is delivered with inspiring passion and a deep commitment to put the person who needs our care at the center of everything we do.
Offices: 2301 Erwin Rd, Durham, North Carolina 27705, US
How much do Healthcare jobs in North Carolina pay?
Based on 2296 listings with disclosed salaries, most healthcare jobs in North Carolina pay between $60k–$162k per year. Individual offers vary with seniority, company size, and specialization.
How many Healthcare jobs are open in North Carolina right now?
There are currently 17,804 open healthcare positions in North Carolina listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in North Carolina?
Companies currently hiring include American Addiction Centers, Duke Health Technology Solutions, CVS Health, Duke University Hospital, PruittHealth, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in North Carolina?
Yes — 1841 of the 17804 open healthcare positions offer remote or hybrid work (679 remote, 1162 hybrid).
How do I apply for Healthcare jobs in North Carolina?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.