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$17/hr–$23/hr
Full-time
high school
Posted 12d ago
~40 hrs/week
Responsibilities
The Office Representative coordinates patient care by managing scheduling, registration, and clerical support for a medical facility. They are responsible for greeting patients, verifying insurance, collecting payments, and ensuring compliance with HIPAA and medical billing guidelines.
Requirements
Candidates must have a high school diploma or equivalent and 2-3 years of experience in a medical office setting. Proficiency in medical coding, terminology, MS Office, and EMR systems is required, along with strong interpersonal and data entry skills.
Full job description
Job Summary
The Office Representative assists in the coordination of care by providing scheduling, registration, and general clerical support to a medical practice or facility. Works under the general direction of the Practice Manager or other facility leader.
Core Job Responsibilities
Greets visitors in person and on the phone promptly, using professional and courteous customer service skills in all interactions. Appropriately refers emergent / sick calls to appropriate office staff for assessment. Takes complete messages or directs calls appropriately.
Registers and pre-registers patients presenting for care. Explains procedures to patient or caregivers.
Collects all pertinent data for each account to generate accurate billing.
Verifies insurance ID cards and eligibility at each registration date. Maintains working knowledge of insurance carrier, Medicare and Medicaid requirements. Completes Medicare questionnaires and reviews for completeness in the system.
Collects patient payments and posts to correct account promptly. Follows copay collection procedures. Documents payment methods and issues receipts for payment.
May verify the cause of injury for no-fault and worker's compensation visits, following all work instructions.
Schedules patient appointments to coincide with provider/facility hours and scheduling guidelines. Completes patient appointment cards. Reschedules appointments as needed.
Generates appointment schedules.
Follows office policies and insurance guidelines when making or receiving referrals.
Follows billing, E/M, charging guidelines, ICD-9 coding guidelines and CPT as required by state and Federal regulations and MVHS guidelines.
Complies with HIPAA, infection control and all MVHS, Medical Group and office policies.
Supports and adheres to the Patient Centered Medical Home and other initiatives set forth by the Medical Group.
Actively participates in meetings and educational programs as assigned.
Performs related duties as assigned.
Education/Experience Requirements
Required:
High school diploma or equivalent.
2-3 years of experience working in a medical office.
Knowledge of medical coding and medical terminology.
Knowledge of MS Office and EMR.
Accurate data entry skills.
Outstanding interpersonal, customer service, written and verbal communication skills.
Licensure/Certification Requirements
Disclaimer
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Job Details
Req Id 98513
Department MG - PRIM - EAST UTICA
Shift Days
Shift Hours Worked 8.00
FTE 1
Work Schedule HRLY NON-UNION-8 HR
Employee Status A1 - Full-Time
Union Non-Union
Pay Range $17.00 - $23.00 - Per Hour
Related keywords
Medical officeSchedulingRegistrationBillingInsuranceMedicareMedicaidHIPAAEMRMS OfficeMedical codingMedical terminologyCustomer serviceData entryPatient careClerical support
Faxton St. Luke’s Healthcare (FSLH) and St. Elizabeth Medical Center (SEMC) affiliated as the Mohawk Valley Health System (MVHS) effective March 2014. MVHS is governed by a single, 18-member board of directors, with nine members from FSLH’s board and nine from SEMC’s board. The system is operated by a single management team.
The MVHS serves the geographic area of Oneida, Herkimer and Madison counties and is an integrated delivery system with 4,200 full-time equivalent employees and a combined operating budget of $537 million.
Please view our online comment policy at www.faxtonstlukes.com/online-commenting-policy.
Offices: St. Lukes Campus, 1656 Champlin Avenue, New Hartford, New York 13413, US · Faxton Campus, 1676 Sunset Avenue, Utica, New York 13502, US
Based on 8398 listings with disclosed salaries, most healthcare jobs in New York pay between $66k–$164k per year. Individual offers vary with seniority, company size, and specialization.
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