Patient Service Coordinator Ambulatory I - FOH, CSC Front Desk
Minneapolis, Minnesota, United States · On-site
Entry level
JOB DETAILS Department: CSC Front Desk FTE: 0.70 (56 hours per pay period) Workdays: Monday - Friday Shift(s): Days Shift Length: 8 hours Location: In-Person Purpose of this Position: The purpose of this position is to p…
Skills: Patient Check-in, Point of Service Collections, Insurance Verification, Patient Scheduling, Electronic Health Records
Patient Service Coordinator Ambulatory I - FOH, CSC Front Desk
Minneapolis, Minnesota, United States · On-site
Entry level
JOB DETAILS Department: CSC Front Desk FTE: 0.70 (56 hours per pay period) Workdays: Monday - Friday Shift(s): Days Shift Length: 8 hours Location: In-Person Purpose of this Position: The purpose of this position is to p…
Skills: Patient Check-in, Point of Service Collections, Insurance Verification, Patient Scheduling, Electronic Health Records
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Patient Service Coordinator Ambulatory I - FOH, CSC Front Desk
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Part-time
high school, associate degree, professional certificate
Posted 23d ago
~28 hrs/week
Responsibilities
Provide a welcoming experience for patients by managing front desk procedures, including check-in, check-out, and scheduling. Handle financial transactions and coordinate with the care team to ensure efficient clinic operations.
Requirements
Requires a high school diploma and at least one year of related experience or six months of front-of-house experience. Preferred qualifications include an associate degree, patient access certification, and proficiency with Epic EHR.
Full job description
JOB DETAILS Department: CSC Front Desk FTE: 0.70 (56 hours per pay period) Workdays: Monday - Friday Shift(s): Days Shift Length: 8 hours Location: In-Person
Purpose of this Position: The purpose of this position is to provide a welcoming experience for patients and their families. The main objectives of this position are to meet and exceed patient expectations as it relates to front desk procedures; to act and communicate in a professional and positive manner to patients, providers and care team staff; and to provide team-oriented support to staff to assist in meeting overall HHS registration quality goals. This is a high patient volume, multi-tasking position, with afternoon, evening and weekend hours.
RESPONSIBILITIES
Welcomes patients and guests in a friendly manner, following the “I am Welcomed” standard workflow
Provides navigation assistance to all patients and guests
Utilizes the electronic health record accurately and efficiently to perform the following functions:
Patient Check-in
Point of Service Collections (Co-payments, Self-pay, and outstanding balances)
Registration
Patient Check-out (Schedule following the standard processes)
Verify insurance accuracy through RTE (Real Time Eligibility) and Benefit Engine
Ensures personal workspace and patient waiting areas are neat and sanitized.
Responsible for handling patient financial transactions
Cash Box
Cash Collections
Credit/Debit card transactions
Daily reconciliation
Promotes the organization and assists in maintaining clinic efficiency
Check-out patients
Provide scheduling support for contracted providers and specialty departments
Provide support for providers with requests and urgent needs
Manages special patient needs upon request
Maintains Clerical Pool In-basket messages; messages are completed appropriately based on the SLA (Service Line Agreement) and urgency of the message
Receives and creates encounters for medical forms and delivers them to the clinical team
Assist with processing of time sensitive patient’s needs, such as patient forms, etc.
Perform other duties as assigned
QUALIFICATIONS Minimum Qualifications:
High School Diploma or equivalent
At least one year of experience in related field and/or six months of Front of House experience
One year of customer service experience
Preferred Qualifications:
Ability to work cohesively, effectively, and respectively with individuals from a variety of economic, social, and culturally diverse backgrounds
Ability to work in a fast-paced, continually changing environment
Ability to respond appropriately to shifting priorities
Ability to prioritize work assignments
Consistently exceeds quality and productivity standards, including accuracy in patient registrations and scheduling as well as customer service expectations
Demonstrates knowledge and understanding of organizational policies and procedures
Technical proficiency in basic computer skills and applications suca as Microsoft Office and Outlook
Ability to work independently and in a team setting
Knowledge/ Skills/ Abilities:
6 months of previous HHS experience
Associate Degree (Healthcare or Business concentration preferred) or 2 years of customer service experience in similar clinic/ambulatory healthcare environment
Certification from
HFMA OR
NAHAM OR
HBI Patient Access Certification
Experience with Electronic Health Records (EHR) – Epic experience preferred
Understanding of medical terminology
Experience with different payers/insurance requirements
Bilingual fluency in English/Spanish or English/Somali or other languages including ASL (not required)
An integrated system of care with the mission to ensure access to outstanding care for everyone. We're here for life.
Industry
Hospitals and Health Care
Company size
5,001-10,000 employees
Founded
1887
Headquarters
Minneapolis, Minnesota
LinkedIn followers
32,942
Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 484-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics downtown and in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care and hospice, and operates a research institute, innovation center and philanthropic foundation. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.
Careers:
Hennepin Healthcare offers employment opportunities in a variety of settings, including our main campus in downtown Minneapolis and neighborhood clinics. We are proud of our 7,300 employees and physicians, who work together to provide safe, high quality care in a patient- and family-centered environment.
For more information on careers at Hennepin Healthcare: hennepinhealthcare.org/careers
See our Social Media Conduct Policy in Linktree.
Offices: 701 Park Ave S, Minneapolis, Minnesota, US
Level I Adult and Pediatric Trauma CenterPrimary CareSpecialty CareHyperbaric MedicineBurn CareEMS and ParamedicsTeaching HospitalPediatricsBaby-Friendly Designated HospitalTraumatic Brain Injury
Based on 3073 listings with disclosed salaries, most healthcare jobs in Minnesota pay between $70k–$187k per year. Individual offers vary with seniority, company size, and specialization.
How many Healthcare jobs are open in Minnesota right now?
There are currently 13,640 open healthcare positions in Minnesota listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Minnesota?
Companies currently hiring include Mayo Clinic, Fairview Health Services, Children's Minnesota, Sanford Health, Essentia Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Minnesota?
Yes — 1834 of the 13640 open healthcare positions offer remote or hybrid work (591 remote, 1243 hybrid).
How do I apply for Healthcare jobs in Minnesota?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.