HealthPartners is seeking a highly motivated Sales Client Service Specialist (CSS) to join our Commercial Sales and Account Management team. The CSS plays a critical role in delivering exceptional service and support to …
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$24/hr–$36/hr
Full-time
bachelor degree
Health insurance, Time off, Retirement planning, Continuous learning opportunities
Posted 3h ago
~40 hrs/week
Responsibilities
The Sales Client Service Specialist provides day-to-day support to clients, brokers, and members while assisting Account Managers with retention and growth strategies. Responsibilities include managing renewal activities, resolving issues, preparing client materials, and maintaining accurate reporting and documentation.
Requirements
Candidates must have at least two years of experience in customer service, sales support, or insurance operations and possess a postsecondary education. The role requires the ability to obtain a Minnesota insurance license within three months and proficiency in Microsoft Office applications.
Full job description
HealthPartners is seeking a highly motivated Sales Client Service Specialist (CSS) to join our Commercial Sales and Account Management team. The CSS plays a critical role in delivering exceptional service and support to clients, brokers, consultants, members, and internal partners. Working closely with Account Managers, this position contributes to client retention, satisfaction, and growth through proactive service, renewal coordination, issue resolution, reporting support, and relationship management.
The ideal candidate is detail-oriented, customer-focused, and thrives in a fast-paced environment while balancing multiple priorities. This role offers an opportunity to develop expertise in health insurance, client relationship management, analytics, and account management while partnering closely with experienced sales and service professionals.
Key Responsibilities
Client, Broker & Member Support
Serve as a primary day-to-day contact for clients, brokers, consultants, members, and internal business partners.
Deliver exceptional service through timely, accurate, and professional responses to inquiries and service requests.
Coordinate with internal departments to resolve member, client, and broker issues and ensure successful outcomes.
Build and maintain strong working relationships with clients, brokers, consultants, and internal stakeholders.
Escalate emerging issues, risks, or opportunities to Account Managers and leadership as appropriate.
Account Management & Renewal Support
Partner with Account Managers to support client retention and growth strategies.
Coordinate and manage renewal-related activities, including:
Distribution and collection of renewal verification forms.
Preparation and submission of underwriting requests.
Documentation of benefit and plan design changes.
Coordination of information necessary for accurate renewal development.
Assist in preparing client-facing materials, presentations, proposals, and plan comparisons.
Support implementation of plan and network alternatives that align with client needs and business objectives.
Reporting, Analytics & Administration
Setup standard utilization reports and respond to routine client reporting requests.
Investigate and resolve data discrepancies to ensure reporting accuracy and completeness.
Maintain accurate client records, databases, files, and documentation.
Prepare Summary of Benefits and Coverage (SBCs), plan documents, and other client deliverables in a timely and accurate manner.
Ensure compliance with documentation and recordkeeping requirements.
Client Engagement & Representation
Participate in client meetings, open enrollment events, health fairs, and other customer-facing engagements.
Present HealthPartners products, benefits, and service information to clients, members, consultants and brokers.
Contribute to internal team meetings and collaborative initiatives focused on enhancing client service and operational effectiveness.
Professional Development & Industry Knowledge
Maintain a working knowledge of HealthPartners products, services, plans, and administrative processes.
Stay informed of industry trends, regulatory requirements, and healthcare market developments.
Continuously develop skills and knowledge to enhance service delivery and support business goals.
Perform other duties as assigned.
Success Factors
Successful candidates will demonstrate:
Exceptional customer service and relationship-building skills
Strong verbal, written, and presentation communication abilities
Attention to detail and commitment to accuracy
Problem-solving and issue-resolution capabilities
Organizational and project coordination skills
Ability to manage multiple priorities and deadlines effectively
Accountability, responsiveness, and follow-through
Collaboration and teamwork across diverse stakeholder groups
Adaptability in a fast-paced, evolving environment
Two (2) or more years of experience in customer service, client service, account support, sales support, insurance operations, or a related field.
Ability to obtain a Minnesota insurance license within three months of hire.
Demonstrated professional written, verbal, and presentation communication skills.
Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
Demonstrated ability to work independently while contributing effectively within a team environment.
Current, valid, unrestricted driver's license in state of residence free of major traffic violations or a pattern of repeated violations for the last 3 years with access to a reliable, insured vehicle.
Ability to execute a confidential information & non-solicitation agreement upon hire.
Preferred Qualifications
Experience supporting sales, account management, or client relationship management activities within the healthcare or health insurance industry.
Knowledge of health insurance products, funding arrangements, and managed care concepts.
Experience supporting employer group health plans and renewal processes.
Experience presenting to clients, members, or business partners.
Experience working in a collaborative, cross-functional team environment.
At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.
We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.
At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.
Benefits Designed to Support Your Total Health As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.
Join us in our mission to improve the health and well-being of our patients, members, and communities.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.
Related keywords
HealthPartnersCommercial SalesAccount ManagementClient RetentionHealth InsuranceUnderwritingSummary of Benefits and CoverageUtilization ReportsOpen EnrollmentManaged CareEmployer Group Health PlansMicrosoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft OutlookRegulatory Requirements
We are 28,000 people who believe in the power of good.
Industry
Hospitals and Health Care
Company size
10,001+ employees
Founded
1957
Headquarters
Bloomington, Minnesota
LinkedIn followers
60,894
HealthPartners, an integrated health care organization providing health care services and health plan financing and administration, was founded in 1957 as a cooperative. It's the largest consumer governed nonprofit health care organization in the nation – serving more than 1.8 million medical and dental health plan members nationwide. Our care system includes a multi-specialty group practice of more than 1,800 physicians that serves more than 1.2 million patients. HealthPartners employs over 28,000 people, all working together to deliver the HealthPartners mission.
For more information, visit our company site at https://www.healthpartners.com or our career site at https://www.healthpartners.com/hp/careers.
Offices: 8170 33rd Ave S, Bloomington, Minnesota 55425, US
DoctorsDentistsClinicsMedical InsuranceDental InsurancePharmacyOnline Clinicand Healthy LivingHealth CareElder Care
How many Healthcare jobs are open in Bloomington, MN right now?
There are currently 197 open healthcare positions in Bloomington, MN listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Bloomington, MN?
Companies currently hiring include CAPITOL VIEW TRANSITIONAL CARE CENTER, Ebenezer, Westfields Hospital & Clinic, Presbyterian Homes & Services, Great Lakes Management, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Bloomington, MN?
Yes — 39 of the 197 open healthcare positions offer remote or hybrid work (3 remote, 36 hybrid).
How do I apply for Healthcare jobs in Bloomington, MN?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.