Practice Manager - Elk Park Animal Hospital

Key Responsibilities:

Staff Management:

• Supervise and lead all practice staff, including veterinary technicians, receptionists, and support staff.

• Responsible for staff recruitment, record-keeping, onboarding, training, and performance management.

• Develop and optimize staff schedules that align with patient needs to ensure adequate coverage and remain within labor cost budgets.

• Foster a positive, collaborative work environment where everyone feels valued, supported, and empowered to do their best.

• Acts as a champion for new initiatives by motivating the team to achieve desired goals.

Financial Management:

• Oversee the practice’s financial operations, including budgeting, billing and expense management by regularly reviewing reports and developing action plans accordingly.

• Collaborate with key partners to set financial goals and ensure they’re achieved.

• Ensure accurate and timely billing and payments and monitor accounts receivables and collection processes.

Client Relations:

• Lead and coach the team to build meaningful connections with clients by providing exceptional customer service that exceeds their expectations.

• Monitor client reviews to address inquiries and feedback promptly and professionally.

• Utilize tools and quality controls to maintain a high standard of patient care and client communication.

Operations Management:

• Ensure the smooth operation of daily activities, including inventory management, scheduling, office supplies, and equipment maintenance.

• Implement and refine practice policies and procedures to improve efficiency and effectiveness.

Marketing, Business Development, and Community Relations

• Execute marketing strategies to attract new clients and retain current ones.

• Oversee social media, website content, and other marketing materials.

• Expand the hospital’s presence in the community through events, promotions, and outreach programs.

Compliance & Regulatory Adherence:

• Ensure compliance with all relevant veterinary regulatory agencies and health, safety, and labor laws are followed daily in practice.

• Oversee the practice’s record-keeping and client/patient databases to ensure accuracy and confidentiality.

• Ensure the practice complies with OSHA requirements related to workplace safety, including the handling of hazardous materials and proper waste disposal.

• Maintain up-to-date knowledge of industry regulations and trends and implement necessary changes in practice procedures.

Technology & Software Management:

• Train staff to effectively utilize practice technology and partner with the IT support team to triage and address needs within the practice.

Qualifications:

• Minimum of 3-5 years of experience in a managerial role, preferably in a veterinary practice or healthcare setting.

• CVPM, CVBL and/or a bachelor’s degree in healthcare administration or other relevant areas are preferred but not required.

• Demonstrated experience in P&L management and financial analysis is preferred.

Working Conditions:

• Full-time position with the possibility of evening and/or weekend hours based on the client and patient needs of the practice.

• Must be able to work in a fast-paced, dynamic environment.

• Occasional lifting and physical tasks may be required.