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$76k–$96k/yr
Full-time, Temporary
Flexible work arrangements, Leave entitlements, Career development opportunities, Superannuation
Posted 12d ago
Apply by Aug 16
~40 hrs/week
Responsibilities
The Sales and Business Development Officer will drive commercial growth for CSIRO Publishing by managing customer accounts and identifying new business opportunities. They will build strong relationships with stakeholders, maintain a sales pipeline, and provide professional support across the customer lifecycle.
Requirements
Candidates must have demonstrated experience in sales, account management, or business development within a B2B environment. Proficiency in using CRM systems, preparing customer proposals, and effectively engaging with diverse stakeholders is essential.
Full job description
Acknowledgement of Country
CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View our vision towards reconciliation.
Help connect world-leading science with the people who need it most
Support the growth and commercial success of CSIRO Publishing.
Build strong customer relationships and identify new sales opportunities.
Join CSIRO, Australia’s national science agency.
About CSIRO
As Australia's national science agency, CSIRO is solving the greatest challenges through innovative science and technology. Many of our iconic innovations were once considered impossible until someone, just like you, joined us and took on the challenge.
CSIRO Publishing is Australia’s leading science publisher, delivering high-quality journals, books, eBooks, training programs, advertising products and sponsorship opportunities that support the dissemination of trusted scientific knowledge. We are seeking a proactive and customer-focused Sales and Business Development Officer to help drive commercial growth, strengthen customer relationships and identify new business opportunities across our diverse publishing portfolio.
Reporting to the Head of Sales and Marketing, the Sales and Business Development Officer will support the growth and commercial success of CSIRO Publishing through customer account management, sales prospecting, renewals and retention activities, and the development of new business opportunities.
You will work closely with customers, libraries, universities, research organisations, government agencies and industry stakeholders, helping them access and maximise the value of CSIRO Publishing products and services.
Success in this role will come from your ability to build strong customer relationships, identify sales opportunities, maintain a healthy sales pipeline and contribute to revenue growth through a consultative and customer-centric approach.
This is an exciting opportunity for a motivated sales professional who enjoys building relationships, developing opportunities and delivering excellent customer experiences in a purpose-driven organisation.
Your high-level duties will include:
Managing and maintaining relationships with existing customers, providing responsive and professional support across the customer lifecycle.
Responding accurately and promptly to customer enquiries about products, subscriptions, pricing, licensing arrangements and delivery options.
Supporting customer retention, renewals, account growth, cross-selling and upselling activities.
Identifying and researching prospective customers, institutions and organisations aligned with CSIRO Publishing products and services.
Building and maintaining a pipeline of sales opportunities through proactive outreach and customer engagement.
Preparing tailored proposals, quotations, product information and sales materials for prospective and existing customers.
Supporting advertising and sponsorship sales activities across CSIRO Publishing platforms and products.
Maintaining accurate customer, sales and pipeline information within CRM systems and assisting with sales reporting.
Role particulars
Location: Melbourne (Clayton) VIC, other CSIRO sites around Australia considered
Salary: AU$76k – AU$96k per annum (pro rata for part-time), plus 15.4% superannuation
Tenure: Specified term of 3 years, Full-time
Reference: 103716
As the successful candidate, you will bring:
Demonstrated experience in sales, account management, customer service or business development in a B2B environment.
Experience preparing customer proposals, quotations, presentations and sales support materials.
Proven ability to build and maintain positive customer relationships and identify opportunities to grow customer engagement and sales.
Strong communication and interpersonal skills, with the ability to engage effectively with a range of internal and external stakeholders.
Experience using CRM systems and maintaining accurate sales and customer records.
Demonstrated ability to research and identify prospective customers and contribute to sales pipeline development.
Strong organisational skills with the ability to manage competing priorities and work both independently and collaboratively as part of a team.
Demonstrated initiative, attention to detail and a customer-focused approach.
For full details about this role, and other criteria, please review the Position Description.
Life at CSIRO and flexible work arrangements
We work flexibly at CSIRO, offering a range of options for how, when and where you work. We can discuss flexible work arrangements with you during the recruitment process. CSIRO also offers a range of leave entitlements, benefits and career development opportunities. To find out more, visit Careers at CSIRO.
Inclusion and belonging
Solving Australia's greatest challenges takes a diversity of minds and lived experiences. We know diverse teams are more effective and deliver more innovative outcomes. As an equal employment opportunity organisation, we are committed to creating diverse and inclusive teams where people feel they belong. We recognise true diversity encompasses all ages, abilities, cultures, faiths, levels of education, genders, sexualities, diversity of thought and much more. We focus on hiring people who share our values of People First, Further Together, Making it Real and Trusted.
CSIRO holds Platinum Status for the Australian Workplace Equality Index for LGBTQIA+ inclusion, and a Science in Australia Gender Equity Bronze Award.
Eligibility
Applications for this position are open to Australian/New Zealand Citizens, Australian Permanent Residents, and Australian temporary residents currently residing in Australia who have a valid working visa for the duration of the specified term (no visa sponsorship required).
Appointment to this role is subject to provision of a national police check and may be subject to other security/medical/character requirements.
Child safety
CSIRO is committed to the safety and wellbeing of all children and young people involved in our activities and programs. View our Child Safe Policy.
How to apply
Please apply online and submit a cover letter (maximum 2 pages) and CV that demonstrate your motivation and ability to meet the essential requirements of this role.
Applications close
16 August 2026, 11:00pm AEST – if not filled prior. We encourage you to apply quickly as we will be screening applications as they come in with the intent to fill the role as quickly as possible. We may close the advert early if we find a suitable candidate.
Related keywords
SalesBusiness DevelopmentAccount ManagementCustomer ServiceB2BCRMPublishingScientific KnowledgeStakeholder EngagementSales PipelineLead GenerationSubscriptionsLicensingAdvertisingSponsorshipMarket Research
We’re delivering the science Australians need for the nation they want - productive, sustainable, healthy and secure.
Industry
Research Services
Company size
5,001-10,000 employees
Headquarters
Acton, ACT
LinkedIn followers
385,328
Total funding
$56M
For more than a century, we've been improving the lives of people everywhere with our science.
Since we started life as the Advisory Council of Science and Industry in 1916, we've advanced Australia with a range of inventions and innovations that have had significant positive impact on the lives of people around the world.
These include fast WiFi, polymer banknotes, the CSIRO Total Wellbeing Diet, and Aerogard, just to name a few.
We work with industry, government and the research community to turn science into solutions to address Australia's greatest challenges, including food security and quality; sustainable energy and resources; health and wellbeing; resilient and valuable environments; future industries; and a secure Australia and region.
Offices: Clunies Ross Street, Acton, ACT 2601, AU · 203-221 Tor St, Toowoomba, QLD 4350, AU · Research Way, Clayton, VIC 3168, AU · 564 Vanderlin Dr, Berrimah, Northern Territory 0828, AU · Castray Esp, Battery Point, Tasmania 7004, AU
Scientific and industrial researchMedical researchNatural environmentsManufacturingCollectionsNational infrastructureEnergySpace and astronomyArtificial IntelligenceQuantum
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