Brisbane, Queensland, Australia · Hybrid
Company Description Personalised Plates Queensland (PPQ), in partnership with the Queensland Department of Transport and Main Roads, markets and sells personalised number plates across the state. More than just ID, these…
Skills: Team Leadership, Customer Experience Management, KPI Management, Workforce Planning, Conflict Resolution
Brisbane, Queensland, Australia · On-site
About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have be…
Skills: Logistics Coordination, Freight Operations, Subcontractor Management, Stakeholder Communication, Financial Control
Brisbane, Queensland, Australia · Hybrid
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Skills: Customer Service, Call Centre Operations, Microsoft 365, Problem Solving, Time Management
Brisbane, Queensland, Australia · Hybrid
About Bureau Veritas: Created in 1828, Bureau Veritas is a world leader in laboratory testing, inspection and certification services. We have a vital role in maintaining quality, safety and environmental standards of cou…
Skills: Project Management, Infrastructure Project Delivery, Stakeholder Engagement, Risk Management, Government Procurement
Brisbane, Queensland, Australia · On-site
Lendlease is a real estate business that operates as three deep capabilities of Investments, Development and Construction. The future belongs to all of us. We’re committed to creating benefit for all, in everything we do…
Skills: Stakeholder Management, Strategic Communications, Risk Management, Relationship Building, Briefing Material Preparation
Brisbane, Queensland, Australia · On-site
$100k–$113k/yr
Acknowledgement of Country CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay…
Skills: Geophysical Data Collection, Instrumentation Maintenance, Data Analysis, Fieldwork, Technical Troubleshooting
Brisbane, Queensland, Australia · Hybrid
An opportunity to shape government engagement in a nationally significant business The Lottery Corporation is Australia’s largest lottery company, offering well known and loved games that deliver life changing wins to cu…
Skills: Government Relations, Public Policy, Stakeholder Engagement, Political Strategy, Regulatory Analysis
Brisbane, Queensland, Australia · Hybrid
Company Description With eight design studios spread around the world, chances are you’ve seen our work before. We work across architecture, landscape architecture, interior design and urban design - a rich multi-discipl…
Skills: Project Leadership, Design Management, Team Management, Client Relationship Management, Revit
Brisbane, Queensland, Australia · Hybrid
Company Description With eight design studios spread around the world, chances are you’ve seen our work before. We work across architecture, landscape architecture, interior design and urban design - a rich multi-discipl…
Skills: Architectural Leadership, Design Management, Project Coordination, Team Management, Client Relationship Management
Brisbane, Queensland, Australia · Hybrid
At WorkCover Queensland, our vision is to be the best workers’ compensation insurer. To make a positive difference in people’s lives and keep Queenslanders working. We are committed to delivering outstanding outcomes thr…
Skills: Strategic Leadership, Business Analysis, Enterprise Transformation, Capability Development, Governance
Brisbane, Queensland, Australia · On-site
ABOUT WILSON: As one of the largest providers of security services in Australia and New Zealand, our valued employees are supported by a highly experienced management team, industry-leading expertise, and a strong local …
Skills: Contract Management, Account Management, Field Operations, Client Relationship Management, Compliance Auditing
Brisbane, Queensland, Australia · On-site
We currently have an opportunity for a Technical Authority Lead to join our Commercial and Risk team and play a key role in play a key role in protecting our licence to operate by strengthening technical risk, compliance…
Skills: Technical Governance, Risk Management, Compliance Oversight, Licensing Strategy, Assurance Frameworks
Brisbane, Queensland, Australia · Hybrid
We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use ou…
Skills: Technical Troubleshooting, Customer Service, SLA Management, Software Support, Technical Documentation
Brisbane, Queensland, Australia · Hybrid
WorkCover Queensland is entering an exciting new chapter, guided by a renewed strategic focus and strong executive leadership shaping our 2030 Strategy. We’re embarking on an enterprise-wide transformation to strengthen …
Skills: Account Management, Relationship Management, Commercial Acumen, Stakeholder Engagement, Data Literacy
Brisbane, Queensland, Australia · Hybrid
WorkCover Queensland is entering an exciting new chapter, guided by a renewed strategic focus and strong executive leadership shaping our 2030 Strategy. As part of this transformation, we're building a fresh, modern Capa…
Skills: Scheduling, Record Management, Microsoft Office, Microsoft SharePoint, Microsoft Forms
Brisbane, Queensland, Australia · Hybrid
WorkCover Queensland is entering an exciting new chapter, guided by a renewed strategic focus and strong executive leadership shaping our 2030 Strategy. We’re embarking on an enterprise-wide transformation to strengthen …
Skills: Business Transition, Operational Readiness, Change Management, Stakeholder Engagement, Project Management
Brisbane, Queensland, Australia · Hybrid
Company Description Work that shapes Australia We are public purpose specialists supporting organisations to solve complex challenges and deliver meaningful outcomes for Australians. From shaping national policy to deliv…
Skills: Transport Modelling, Demand Forecasting, Data Analytics, Land Use Planning, Python
Brisbane, Queensland, Australia · Hybrid
$60k–$120k/yr
Company Description Work that shapes Australia We are public purpose specialists supporting organisations to solve complex challenges and deliver meaningful outcomes for Australians. From shaping national policy to deliv…
Skills: Transport Modelling, Demand Forecasting, Data Analytics, Land Use Planning, Python
Brisbane, Queensland, Australia · Hybrid
Company Description Come and grow with us. Our global portfolio of work comprises the design of iconic and award-winning buildings and landscapes. From strategic planning through to project realisation, the connections w…
Skills: Hydraulic Design, NCC Compliance, Australian Standards, Technical Documentation, Stakeholder Engagement
Brisbane, Queensland, Australia · Hybrid
Company Description Work that shapes Australia We are public purpose specialists who support governments, agencies and for purpose organisations to deliver services to Australians, helping to build more resilient, equita…
Skills: Infrastructure Advisory, Economic Appraisal, Financial Modelling, Strategic Problem-Solving, Business Case Development
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Lead the customer service function by managing a team of consultants across phone, email, live chat, and ticketing channels. Drive operational excellence by meeting KPIs, resolving complex escalations, and integrating customer insights into product development.
Proven experience leading customer service or contact center teams, preferably in sales-driven or highly regulated environments. Requires strong leadership skills, a continuous improvement mindset, and proficiency with cloud-based customer service platforms.
Personalised Plates Queensland (PPQ), in partnership with the Queensland Department of Transport and Main Roads, markets and sells personalised number plates across the state. More than just ID, these plates are a canvas for creativity, allowing Queenslanders to express their individuality.
PPQ's enthusiastic team aims to make Queensland world-famous for its unique and imaginative number plates.
We’re looking for a passionate Customer Service Manager to lead our customer service function within PPQ, supporting our partnership with the Department of Transport & Main Roads (TMR).
You’ll play a key part in shaping customer experience, influencing product improvements, and driving operational excellence across a high-performing team.
As Customer Service Manager, you’ll oversee day-to-day operations while leading a team of customer service consultants. You’ll be responsible for delivering exceptional service outcomes, driving performance against KPIs, and acting as the escalation point for complex customer matters.
You’ll also partner with stakeholders across the business to bring the voice of the customer into decision making, helping to improve processes, products, and customer outcomes.
Lead service delivery across phone, email, live chat and ticketing channels
Manage escalations and resolve complex or high-risk customer issues
Ensure service and sales KPIs are consistently met, including response times and satisfaction targets
Optimise workflows and identify opportunities to improve efficiency and customer outcomes
Manage, coach and develop a team of customer service consultants
Identify trends, risks and opportunities to enhance customer experience
Contribute to product development by elevating customer insights
Ensure adherence to regulatory, compliance, and internal policies
Provide reporting and insights on performance and operational metrics.
Proven experience leading a Customer Service or Contact Centre team
Background in sales-driven service environments or highly regulated industries
Strong leadership skills with the ability to coach, influence and motivate
Experience managing KPIs, workforce planning and operational performance
Excellent communication skills, with the ability to handle complex customer issues
A continuous improvement mindset with strong problem-solving capability
Experience with customer service platforms (e.g. cloud-based systems like ipSCAPE)
#LI-SM1
Publicis Groupe benefits: Be a part of the Publicis Groupe family, recent winner of the Employer of Choice Awards and one of the world's most progressive and dynamic modern communications businesses. You can learn more about us at www.publicisgroupeanz.com.
Enjoy all the perks that come with our network offering:
If you don't tick every box in this ad, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who share our values of inclusion, collaboration, adaptability, fearlessness, and integrity rather than ticking boxes — so if this role resonates with you, please apply.
Diversity. Inclusion. Equity. More than just words; these are part of our DNA. At Publicis Groupe, we are committed to the inclusion and recognition of all people regardless of race, age, culture, ability, ethnicity, gender identity or expression, sexual orientation, marital status, and religious affiliation. We believe that to deliver the best solutions to our clients, our people need to reflect the diverse communities in which our clients operate. We value diversity and the skills, knowledge, and experience that difference brings to our culture and solutions.
We are committed to providing reasonable adjustments for people with disability or those that require additional support throughout the application process. If you need any assistance or adjustments, please contact us via recruitmentpublicisgroupe.com; your personal information will be kept confidential.
Offices: Prof. W.H. Keesomlaan 12, AMSTELVEEN, 1183DJ, NL
View all jobs at Publicis Groupe Holdings B.V.There are currently 59 open government & public sector positions in Brisbane, Australia listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include WorkCover Queensland, Scyne Advisory, NCS Australia, XPT Software Australia, AECOM, among others. Browse the listings above to see every active employer.
Yes — 40 of the 59 open government & public sector positions offer remote or hybrid work (1 remote, 39 hybrid).
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