London, England, United Kingdom · On-site
$90k–$120k/yr
Company Description Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spe…
Skills: Global People Leadership, Incident Management, Workforce Management, Account Management, API Technical Support
London, England, United Kingdom · On-site
Company Description Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering l…
Skills: Analytics Engineering, Data Modelling, ELT, Dbt, Stakeholder Management
London, England, United Kingdom · Hybrid
$90k–$105k/yr
Product Marketing Lead Department: Revenue Employment Type: Full Time Location: London, UK Compensation: £90,000 - £105,000 / year Description Following the merger of FundApps and SteelEye, we are building a global RegTe…
Skills: Product Marketing, Go-To-Market Strategy, Positioning, Messaging, Value Proposition Development
London, England, United Kingdom · On-site
What you'll do As a Customer Service Consultant, you’ll provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to…
Skills: Customer Service, Communication Skills, Empathy, Problem Solving, Digital Literacy
London, England, United Kingdom · Hybrid
At myPOS, we’re all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we’re more than just payment solutions - myPOS is a partner in growth. From free multicurre…
Skills: SME Lending, Credit Product Development, Underwriting, Product Discovery, Credit Decisioning
London, England, United Kingdom · Hybrid
Who we are Apollo, a Skyward Group company, is an innovation-inspired insurance platform operating at Lloyd’s of London, delivering data-driven and creative solutions across a broad range of risks. Our name reflects our …
Skills: Capital Modelling, Solvency Capital Assessment, Internal Model Governance, Regulatory Capital Reporting, Lloyd's Market Knowledge
London, England, United Kingdom · Hybrid
We’re on a mission to back the UK’s small businesses like no one else 🚀 Small businesses are the backbone of the economy, and we’re here to help them win. We’ve built a platform that uses clever data to get them the fun…
Skills: SQL, DBT, Data Quality, Dimensional Modelling, Data Governance
London, England, United Kingdom · On-site
About Cardo AI At Cardo AI, we've been on a mission since 2018 to make Private Credit and Asset-Based Finance (ABF) markets more accessible and efficient. Today, with over $40 billion in assets under technology, our plat…
Skills: Machine Learning, Generative AI, Python, Natural Language Processing, MLOps
London, England, United Kingdom · Hybrid
At Efficio, we're not just a consulting firm; we're a team of dedicated experts committed to transforming procurement and supply chain functions. Our mission is to drive sustainable, measurable value for our clients thro…
Skills: Finance Transformation, Tax Compliance, Treasury Management, PMO, Stakeholder Management
London, England, United Kingdom · Hybrid
Who We Are MA Capital US LLC is a proprietary trading firm specializing in systematic and high-performing discretionary strategies across multiple asset classes. We leverage advanced technology, quantitative research, an…
Skills: Systematic Trading, Quantitative Research, Python, C++, Risk Management
London, England, United Kingdom · On-site
Key Attributes As a Senior Consultant you’ll be an accomplished, consistent, effective member of the Teneo Consulting team whose focus is on providing expert support to case Managers, Directors and Managing Directors in …
Skills: Research, Analysis, Insight, Case Delivery, Workstream Management
London, England, United Kingdom · Hybrid
The Role Location: London, Leeds, Edinburgh, Glasgow or Birmingham - Hybrid Core senior member of our Quality & Risk Management team who will be involved in improvement in processes, procedures, regulatory compliance and…
Skills: Insolvency Law, Quality & Risk Management, Regulatory Compliance, Stakeholder Management, Corporate Insolvency Processes
London, England, United Kingdom · On-site
The Role Teneo’s Corporate Turnaround & Transformation team is expanding, and we are seeking a highly analytical and motivated Manager with a strong core financial skillset who has either already started working in turna…
Skills: Financial Analysis, Financial Modelling, Cash Flow Forecasting, Working Capital Analysis, Business Planning
London, England, United Kingdom · Hybrid
The Role Location: London, Leeds, Edinburgh or Glasgow - Hybrid Core member of our Quality & Risk Management team who will be involved in improvement in processes, procedures, regulatory compliance and driving improvemen…
Skills: Insolvency Law, Risk Management, Regulatory Compliance, Corporate Insolvency Processes, Technical Advisory
London, England, United Kingdom · Remote OK
Sumsub is a leading full-cycle verification platform that enables scalable compliance. From identity and business verification to ongoing monitoring, our platform adapts to different risk appetites and market demands, en…
Skills: AML/CFT Framework, KYC Compliance, Regulatory Advisory, Legal Drafting, EU AML Package
London, England, United Kingdom · On-site
Tower Peak Partners is a private markets investment firm launched in 2024. It is headquartered in London and has offices in New York and Rio de Janeiro. The firm is a collective of highly-skilled and recognisable investm…
Skills: Bookkeeping, Financial Modeling, Financial Reporting, AccountsIQ, Internal Controls
London, England, United Kingdom · On-site
$110k–$148k/yr
Company Description Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spe…
Skills: Product Management, User Experience Design, B2B Software Development, Cross-functional Leadership, Strategic Planning
London, England, United Kingdom · On-site
$131k–$157k/yr
Company Description Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spe…
Skills: Content Design, AI Strategy, UX Design, Product Strategy, Stakeholder Management
London, England, United Kingdom · On-site
Role Overview: Savills is seeking an experienced and commercially minded Associate Director / Lead Consultant to play a pivotal role within its Global Residential Development Consultancy (GRDC) team, a market leader in t…
Skills: Residential Development Consultancy, Feasibility Analysis, Business Development, Financial Modelling, Project Management
London, England, United Kingdom · On-site
iSAM is an innovative, financial technology firm specialising in quantitative trading, comprised of iSAM Funds and iSAM Securities. iSAM Securities regulated by the FCA, SFC, and CIMA registered, is a leading algorithmic…
Skills: Campaign Planning, Content Creation, Event Planning, Email Marketing, Public Relations
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Lead a global organization focused on Account Specialisation, Enterprise Support, and Integration Success for high-value clients. Transition the department from reactive troubleshooting to a proactive, data-driven engine that balances technical stability with commercial growth.
Requires proven experience leading global teams in Customer Success or Technical Support with a blend of commercial acumen and technical aptitude. Must be data-fluent, an outstanding communicator, and willing to travel globally to support 24/7 operations.
Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
The Head of Specialised Support is a high-impact senior leadership role responsible for the operational excellence, technical stability, and commercial growth of Wise’s most critical customer segments: Enterprise Banking Partners and High-Value Business Customers.
This role leads a global, three-pronged organisation - comprising Account servicing, Enterprise Support, and Technical Integration Success - to deliver a seamless, world-class experience for some of Wise’s biggest clients. The successful candidate will transition the department from reactive troubleshooting to a proactive, data-driven engine, implementing professional Workforce Management (WFM) tools, industry-leading resolution times and sub-15-minute incident response protocols. Balancing "sales-through-service" commercial acumen with deep technical rigour, this leader ensures that our most complex global partnerships are supported by a scalable, resilient, and compliant operational framework.
This is not a traditional support role; it is a hybrid of commercial strategy, technical engineering, and operational logistics. You will be responsible for providing our customers with the highest quality of dedicated support, whilst unlocking growth via product upsell and customised solutions. You will ensure that Wise’s support infrastructure is a competitive, value-adding advantage for our customers rather than a cost center for the business. You must be as comfortable discussing complex issues from a technical support perspective as you are discussing revenue retention with the Executive team.
This leadership role oversees three distinct but interconnected global functions:
Account Specialisation: High-touch, "sales-through-service" experts focused on relationship health, retention, and revenue expansion for our most valuable individual and business users.
Enterprise Support: Dedicated operational experts ensuring consistent SLA adherence, regulatory compliance, and seamless onboarding for our large-scale Enterprise partners.
Integration Success (IS): The technical support engine of the department, focused on integration health, proactive monitoring and alerting for technical issues, and rapid incident resolution for complex API and platform connections.
Value-Led Revenue Growth: Transform the specialist team into a commercial engine by coaching "insight-led" upsells and proactive expansion.
Service Architecture: Design multi-tiered engagement models (High-Touch to Tech-Touch) that optimize the cost-to-serve while triggering customer growth milestones.
Segment Ownership: Align best-practice sharing and capacity leverage across the global team to ensure Wise's highest-value customers are managed with consistency.
Commercial Mindset: Move the team beyond troubleshooting to high-stakes value communication, making the Wise product indispensable to the customer’s daily operations.
Industry-leading Operational Excellence: Drive KPIs including First Contact Resolution (FCR), Quality, Speed of Reaction, and SLA adherence across globally distributed teams.
Regulatory Governance: Ensure appropriate structures are in place for any regulatory requirements dictated by the partner's market, ensuring adherence before "go-live."
12-Month Strategic Planning: Develop a collaborative resource strategy aligned with Enterprise long-term goals and forecasts, pulling resources into line and managing expectations along the journey.
Financial Stewardship: Deeply understand the cost-to-serve and cost-to-scale. You will establish the cost basis necessary to support the broader Enterprise pricing strategy.
Resource allocation: Build the hiring and headcount plans for the team, aligned with sales and delivery targets, enabling the team to maintain SLAs in line with growth of the partner portfolio
Incident Management Mastery: Evolve incident management processes from manual environments (Slack) to unified tools (Zendesk) to consistently achieve a strict first response SLA.
Proactive Monitoring & Alerting: Set up and oversee dashboards that enable the team to proactively identify incidents (unplanned downtime, traffic drops, error rates) before they impact the partner.
Incident Handling & Runbooks: Define clear SOPs and partner incident runbooks for the team to follow when handling incidents; these should enable the team to assess the impact of incidents on partners, tag relevant internal teams to support find a solution, put together post-mortems and follow up on actions to be completed.
Tooling & Data Granularity: Unify fragmented workflows (Zendesk, Service Desk, Slack) and utilise data insights to manage future demand through deflection, documentation, and training.
Global People Leadership: Coach and lead a globally based team of Team Leaders and Specialists across APAC, EMEA, and AMERS.
Stakeholder Alignment: Operate independently while knowing when to cut across Operations, Product, WFM, Engineering, and QA to influence and align with stakeholders.
Advanced Capacity Management: Collaborate with CS Operations to implement professional Workforce Management (WFM) methodologies, moving away from manual scheduling to ensure consistent delivery.
Resilience: Maintain the emotional and operational resilience to return to the ‘drawing board’ repeatedly in the pursuit of delivery excellence.
Influence: Negotiate and influence internal and external stakeholders, knowing how to build and manage relationships with senior leaders across Wise and Enterprise Partners.
Proven Leadership: Experience leading leaders on a global scale within Customer Success, Technical Support, Account Management.
Three-Pronged Expertise: A rare blend of commercial mindset (sales-through-service), operational rigour (SLA/WFM), and technical aptitude (Incident management/APIs).
Data Fluency: Deeply comfortable with data; using CRM health signals and technical metrics to guide a team under pressure is second nature.
Communication: Outstanding skills to explain complex technical or commercial concepts to both customers and internal leadership.
Global Mobility: Prepared to travel for extended periods and adapt to global time zones to support a 24/7 operation.
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
160+ countries. 40+ currencies. Money for here, there and everywhere.
Wise is a global technology company, building the best way to move money around the world. With the Wise account people and businesses can hold 40+ currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new cross-border payments network that will one day power money without borders for everyone, everywhere. However you use the platform, Wise is on a mission to make your life easier and save you money. Co-founded by Kristo Käärmann and Taavet Hinrikus, Wise launched in 2011 under its original name TransferWise. It is one of the world’s fastest growing, profitable technology companies and is listed on the London Stock Exchange under the ticker, WISE. 16 million people and businesses use Wise globally, which processes £9 billion in cross-border transactions every month, saving customers around £1.5 billion a year. For customer queries: Please note that LinkedIn is not a Wise Customer Support channel. If you would like to hear from our Customer Support team, please see our Facebook, Twitter and Instagram pages. Login to access customer support: https://wise.com/login/ FB: https://www.facebook.com/Wise/ IG:https://www.instagram.com/wiseaccount/ TW:https://twitter.com/home
Offices: The Tea Building, 56 Shoreditch High Street, London, E1 6JJ, GB · W 26th Street, New York City, US · Váci út 80, Budapest, Budapest 1133, HU · Paya Lebar Link, Geylang, Central Region, SG · Veerenni 24, Tallinn, Harjumaa 10135, EE
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