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Full-time
professional certificate
Posted 23d ago
Apply by Aug 30
~40 hrs/week
Responsibilities
Supervise Customer Service Representatives to ensure timely and compliant resolution of complex financial product inquiries and disputes. Manage resource allocation, mentor talent, and identify opportunities for policy and procedure enhancements to improve customer experience.
Requirements
Requires at least 4 years of experience in customer service or financial services and over 1 year of leadership experience. Desired qualifications include Lean Six Sigma certification and proficiency in Generative AI and machine learning.
Full job description
About this role:
Wells Fargo is seeking a Customer Service Associate Manager. This role is
responsible for responding to inquiries and issues from customers on a variety of complex financial products, services and/or select customer segments through a variety of channels. Answers inquiries, resolves problems, and provides a best-in-class customer experience while adhering to work guidelines, policies, and regulations.
In this role, you will:
Supervise Customer Service Representatives in internal and external customer inquiries, complaints, and disputes resolution tasks and processes to ensure timely completion, quality, and compliance in customer service
Identify opportunities for customer service improvement, policy and procedure enhancement, and risk control development in customer service
Make daily supervisory and tactical decisions and resolve issues related to customers and colleagues, as well as staffing requirements under direction of customer service management, leveraging interpretation of policies and procedures
Collaborate and consult with internal partners, relationship managers, and colleagues to ensure customer satisfaction
Interact directly with external customers
Manage allocation of people and financial resources for customer service
Mentor and guide talent development of direct reports and assist in hiring talent
Required Qualifications:
4+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
1+ years of leadership experience
Desired Qualifications:
Proven experience leading teams of 20+, including virtual coaching with adaptable styles for diverse learners
Strong leadership in risk management, demonstrating integrity and professionalism across all levels
Ability to lead effectively through ambiguity and organizational change
Skilled in building cross-functional partnerships and collaborative relationships
Talent for recruiting, retaining, and developing high-performing individuals and teams
Excellent multitasking and problem-solving skills in fast-paced environments, with strong communication and technical troubleshooting abilities
Lean Six Sigma Certification
Certification and completion of Generative AI 100 Pathway, machine learning, or related field, Digital Proficiency enhancements, MS Co-pilot, and Technology related knowledge.
Job Expectations:
Must be amenable to working in shifting schedules, including graveyard shifts, weekends, and holidays.
Must be amenable to onsite work; office is located in Cebu I.T. Park, Cebu City.
Must be able to attend full duration of required training period.
Posting End Date:
29 Aug 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Offices: 420 Montgomery St, San Francisco, California 94103, US · 420 Montgomery St, San Francisco, CA 94163, US · Outer Ring Road, Bengaluru, Karnataka 560103, IN · 1 Queen's Rd E, Wan Chai, Hong Kong, HK
Business BankingWholesale bankingMortgageConsumer Financeand Commercial FinanceFinanceBusiness DevelopmentAgricultureAsset ManagementFinTech
How many Finance & Accounting jobs are open in Cebu City, Philippines right now?
There are currently 62 open finance & accounting positions in Cebu City, Philippines listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in Cebu City, Philippines?
Companies currently hiring include CPC - Colder Products Company, 5 ELK, Bridgit, Trax Technologies, MedSpecialized, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in Cebu City, Philippines?
Yes — 14 of the 62 open finance & accounting positions offer remote or hybrid work (1 remote, 13 hybrid).
How do I apply for Finance & Accounting jobs in Cebu City, Philippines?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.