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Part-time
Posted 18d ago
~40 hrs/week
Responsibilities
The representative is responsible for providing superior customer service by addressing inquiries about banking products and services. They must also maintain regulatory compliance, including Bank Secrecy Act (BSA) and Customer Identification Program (CIP) standards.
Requirements
Candidates must possess the ability to rapidly acquire knowledge of bank hardware and software systems to assist customers effectively. Strong interpersonal skills and the ability to handle irate customers with professionalism and tact are required.
Full job description
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Includes the following: Other duties may be assigned.
Employee is responsible to understand and comply with regulatory requirements for financial transactions, most specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP) as it relates to specific job functions.
Exhibits superior customer service as an Austin Bank team member. Demonstrates high quality relationship building techniques to ensure the customer receives the best possible solution to his banking and financial needs. Helps promote a loyal relationship between the customer and Austin bank.
Participates in developing a teamwork atmosphere with co-workers as part of department/branch location by attending meetings, participating in discussions, treating co-workers with respect and courtesy, and contributing to departmental goals.
Has a responsibility to stay abreast of company communications by reading publications, announcements and company e-mails, etc. Takes advantage of appropriate communication channels regarding bank related business matters.
Develop personal skills and capabilities through on-going training, as provided by the company or elsewhere subject to Company approval.
Uphold and safeguard the organizations values particularly relating to ethics, integrity, and confidentiality both internally and externally.
Greets customers and provides superior customer service.
Cooperates with fellow workers and supervisors to provide superior customer service to the Bank’s customers and employees.
Provides information to callers about Austin Bank products and services, including but not limited to deposit products, loan products and electronic banking products. Sells or cross-sells as the opportunity arises.
Utilizes definitive questions to accurately and rapidly determine the true needs of the caller and either provides the requested information, resolves the issue or determines the specific employee or department that must be contacted to properly address the customer’s request or issue.
Uses acquired knowledge, product and services guides and other reference materials to assist in properly providing information and services to callers.
Possesses the knowledge, or ability to rapidly acquire such knowledge, to utilize the Bank’s hardware and software systems to access the information or perform the research and/or maintenance to properly service the Bank’s customer base. Uses professionalism, courtesy and tact to work with the Bank’s employees and customers, even potentially irate customers, striving to resolve the immediate issue and ensuring the customer’s confidence in Austin Bank, if at all possible. Maintains confidentiality at all times.
Reports to work regularly and promptly.
Enhances professional growth and development through participation in educational programs, current literature, and in-service meetings, etc.
Maintains established department and Bank policies, procedures and objectives and quality assurance.
Austin Bank has been owned and operated by the Austin family for four generations, and we’ve been serving our communities for over 120 years. There’s a lot of heart within our bank, and we’re proud of that. We serve from a place of encouragement and integrity. Our philosophy of hard work, humility, and down-to-earth service stems from family. So does our commitment to the neighbors and communities we serve. We’re with you in good times and in tough times—and all those times in-between. When we say we’re with you for good, we mean it.
Our specialties include: Personal Banking, Business Banking, Online & Mobile Banking, CDs & IRAs, Debit Cards, Home Loans, Auto & Consumer Loans, Business Loans, Agricultural Loans, Aircraft Financing, Treasury Management, and Investment Services. Member FDIC/Equal Housing Lender.
Values
Appreciation
There are no small jobs or small relationships. Everyone here is valued and treated with dignity and respect.
Unity
Many hands make light work. Many hearts make good work.
Service
Helping each other is at the heart of what we do, and we’re honored to do it.
Trustworthiness
Trust and confidentiality mean everything to us. We earn our customers’ trust by being honest, open, and dependable.
Integrity
We do the right thing because it’s the right thing to do.
Nurturing
This is a place where everyone should feel important, cared for, supported, and valued.
NMLS #411902
Offices: Jacksonville, 200 E. Commerce, Jacksonville, TX 75766, US · 1700 S. Jackson, Jacksonville, TX 75766, US · 108 Market Square Blvd., Tyler, TX 75703, US · 3400 West Marshall Ave, Longview, TX 75604, US · 2745 S. Loop 256, Palestine, TX 75801, US
How much do Finance & Accounting jobs in Texas pay?
Based on 3733 listings with disclosed salaries, most finance & accounting jobs in Texas pay between $65k–$187k per year. Individual offers vary with seniority, company size, and specialization.
How many Finance & Accounting jobs are open in Texas right now?
There are currently 16,807 open finance & accounting positions in Texas listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in Texas?
Companies currently hiring include JPMorganChase, Frost, Prosperity Bank, Bank of America, Wells Fargo, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in Texas?
Yes — 4944 of the 16807 open finance & accounting positions offer remote or hybrid work (1719 remote, 3225 hybrid).
How do I apply for Finance & Accounting jobs in Texas?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.