San Antonio, Texas, United States · On-site
JOIN Soarion in 2026!! We take care of our people: Joining Soarion CU is the career move to make in 2024! Soarion offers FREE Health and Dental Coverage for you as an employee, as well as a GENEROUS Paid Time Off (PTO) b…
Skills: Card Operations, Payment Processing, Account Reconciliation, Fraud Investigation, Member Support
San Antonio, Texas, United States · On-site
JOIN Soarion in 2026!! We take care of our people: Joining Soarion Credit Union is the career move to make in 2026! Soarion Credit Union offers FREE Health and Dental Coverage for you as an employee, as well as a GENEROU…
Skills: Customer Service, Financial Consulting, Problem Solving, Relationship Building, Multitasking
San Antonio, Texas, United States · On-site
JOIN Soarion in 2026!! We take care of our people: Joining Soarion Credit Union is the career move to make in 2026! Soarion Credit Union offers FREE Health and Dental Coverage for you as an employee, as well as a GENEROU…
Skills: Contact Center Operations, Workforce Planning, Quality Assurance, Employee Development, Data Analysis
San Antonio, Texas, United States · On-site
JOIN Soarion in 2026!! We take care of our people: Joining Soarion Credit Union is the career move to make in 2026! Soarion Credit Union offers FREE Health and Dental Coverage for you as an employee, as well as a GENEROU…
Skills: Financial Center Management, Team Leadership, Operational Excellence, Regulatory Compliance, Member Engagement
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The specialist manages credit and debit card operations, including account servicing, payment processing, and the resolution of card-related operational issues. They are also responsible for performing reconciliations, monitoring delinquent accounts, and providing exceptional member service.
Candidates must have a high school diploma or equivalent and at least one year of related experience, preferably within a credit union. Proficiency with MS software and standard office equipment is required.
JOIN Soarion in 2026!!
We take care of our people: Joining Soarion CU is the career move to make in 2024! Soarion offers FREE Health and Dental Coverage for you as an employee, as well as a GENEROUS Paid Time Off (PTO) bank for rest and relaxation away from work! We also offer all paid days off for Federal holidays!
Reporting to the Director of Deposit Operations & Card Services, the Card Operations Specialist serves as a primary resource for credit and debit card operations, member support, and payment processing functions. Responsibilities include card maintenance, account servicing, deposit exception processing, reconciliations, collections updates, report review, Visa payment processing, corporate credit card administration, and the resolution of card-related and deposit-related operational issues while delivering exceptional member service and maintaining compliance with Credit Union policies and procedures.
This is an onsite position.
Review and resolve card and deposit exceptions, including mobile deposits, ATM deposits, discrepancies, adjustments, and returned items.
Support card transaction processing, including Visa payments, travel notifications, and other card-related operational activities.
Research, investigate, and resolve member account issues, fraud disputes, transaction inquiries, and servicing requests in a timely manner.
Monitor delinquent credit card accounts by processing collection updates, maintaining accurate records, and ensuring timely follow-up actions.
Perform account reconciliations and operational reporting, including general ledger reconciliations, Visa invoice reconciliation, and daily department reports.
Assist members, employees, and vendors with card-related inquiries while delivering exceptional customer service and meeting established service standards.
Support fraud prevention and risk management efforts, including fraud charge-offs, investigations, and adherence to applicable regulations and network rules.
Identify and recommend process improvements to enhance operational efficiency, mitigate risk, and improve the overall member experience.
Manage daily credit and debit card operations, including card maintenance, status changes, account servicing, and credit limit adjustments.
•High School diploma or equivalent
•One year of similar or related experience, preferably in a credit union movement.
•Proficient with standard office equipment, MS software programs; familiarity with standard report programs.
Soarion believes in equal opportunity for all and is committed to ensuring all individuals have an opportunity to apply for the positions that they are interested in and qualify for without regard to race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic. Our equal employment opportunity policy statement, pay transparency nondiscrimination agreement, and the Know Your Rights: Workplace Discrimination is Illegal Poster reaffirm this commitment.
Soarion is also committed to providing reasonable accommodations to qualified individuals with a disability so that an individual can perform job-related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact our Human Resources team at HumanResources@soarion.org
Above and Beyond Banking. Soarion.org
We are a member-owned federal credit union, born and raised in San Antonio, Texas. Since our beginnings serving local airmen in 1952, we have provided financial lift to tens of thousands all around the world through simple products, a consistently improving and responsive member experience, and complimentary financial literacy & education. From everyday checking to savings for the future, from your first car loan to buying a home for your growing family, we are there to lift you to new financial heights. Ready to soar? Visit us at soarion.org.
Offices: 1560 Cable Ranch Road, Suite 200, San Antonio, Texas 78245, US · 151 Valley Hi Dr, San Antonio, Texas 78227, US · 2250 Kenly Ave, San Antonio, Texas 78236, US · 6000 FM-3009, Schertz, Texas 78154, US · 200 Avenue C, Del Rio, Texas 78840, US
Above and Beyond Banking. Soarion.org
We are a member-owned federal credit union, born and raised in San Antonio, Texas. Since our beginnings serving local airmen in 1952, we have provided financial lift to tens of thousands all around the world through simple products, a consistently improving and responsive member experience, and complimentary financial literacy & education. From everyday checking to savings for the future, from your first car loan to buying a home for your growing family, we are there to lift you to new financial heights. Ready to soar? Visit us at soarion.org.
Offices: 1560 Cable Ranch Road, Suite 200, San Antonio, Texas 78245, US · 151 Valley Hi Dr, San Antonio, Texas 78227, US · 2250 Kenly Ave, San Antonio, Texas 78236, US · 6000 FM-3009, Schertz, Texas 78154, US · 200 Avenue C, Del Rio, Texas 78840, US
