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Persuade delinquent customers to establish repayment terms while adhering to collection laws and professional standards. Accurately document account efforts and maintain the confidentiality of PCI data.
Requires a high school diploma and at least 3 years of experience in debt collections. Candidates must possess specific home office equipment, including a Windows 10 PC and a wired high-speed internet connection.
Job DetailsJob Location: Carrollton, TX 75007Position Type: Full TimeEducation Level: High SchoolTravel Percentage: NoneJob Shift: DayJob Category: Call Center AgentMUST Live in Texas to be considered for the WFH Remote position.
REQUIRED to have 3+ years’ experience in Debt Collections
Equipment is NOT PROVIDED. Please see below for equipment requirements.
$15/hr starting base pay; additional +$1/hr bilingual shift differential (upon completion of Spanish test)
Monthly Bonus based on collection and performance
Plus, Daily/weekly/monthly incentives/prizes such as gift cards and giveaways
Persuades delinquent customers to establish repayment terms using computer system and various collection software while using professionalism, tact and adhering to all applicable collection laws.
Achieves production goals and standards for servicing delinquent accounts without sacrificing quality of service.
Follows Client Operating Standards, State and Federal Legal Requirements and Regulation regarding Collections.
Accurately and thoroughly notates each account with efforts performed and results attained.
Handles PCI Data confidentially and securely.
Regular Schedule: Monday-Friday | 40-hrs/week
8-hr shifts with availability between 7am-7pm
3 weeks of Paid Training: Mon-Fri from 8am-5pm
One late night a week from 10am-7pm
One Saturday a month from 8am-2pm
Schedules are assigned based on client and company needs
3+ years’ experience in Debt Collections
High School Diploma/GED required
Must be 18 years of age or older
Authorized to work in the United States
Client requirements for this campaign require a clean background check and a negative drug test result
Effective communication, negotiation, and problem-solving skills
Ability to multi-task in a production driven environment
This role routinely uses standard office equipment, including electronic keyboard, mouse and telephone. Basic computer knowledge and typing skills required
Must be comfortable navigating between multiple computer screens and systems
Equipment Requirements (MUST have to be considered):
Internet router- No WIFI
15 Mbps download speed and at least 3 Mbps upload speed
Network Latency Max 250 MS
Personal PC or Laptop running Windows 10 or newer (No Chromebooks/ No Macs/No Tablets/No Cell Phones)
Computer needs to be 2019 or newer to have acceptable processing speeds
8 Gb Memory
1 USB Type A 2.0 (Standard headset USB)
Must have a home office set up and an ethernet cord you can connect to your computer.
Quiet workspace free of background noise and distractions
Private area acceptable for webcam use. All WFH employees will be REQUIRED to be visible on webcam at all times through CollabAI.
Paid Holidays and CPL (Comprehensive Paid Leave)
HSA (Pre-tax) Savings Account
401(k) Plan with matching contribution
Please feel free to reach us for any further questions at [email protected]
Qualifications
Connect Resolve Deliver
SWC Group is one of the nation's leading providers of accounts receivable management and consumer contact service solutions. Our results-oriented, customer-centric solutions result in dramatic increases in revenue, greater efficiencies, reduced operating costs and increased customer satisfaction for our clients. We are fully registered, licensed and bonded to collect in all 50 states. We have made significant investments in sophisticated technology that enables us to create customized and dynamic campaigns to suit any contact center need. Our solutions include: First-Party Solutions, Pre-Collection Solutions, Third-Party Solutions, and Guaranteed Revenue Solutions. SWC Group brings proven experience in the cable, property management, highway toll, government, utility, telecommunications and education industries. We proudly serve organizations of all sizes, from Fortune 500 private firms to small public agencies. We manage billions of dollars in receivable accounts on an annual basis, netting millions in returns for our clients every year. We have a proven history of connecting to understand the client’s challenges, developing solutions that resolve receivables concerns, and delivering desired results.
Offices: 4120 International Pkwy, Suite 1100, Carrollton, Texas 75007, US
Based on 3729 listings with disclosed salaries, most finance & accounting jobs in Texas pay between $65k–$185k per year. Individual offers vary with seniority, company size, and specialization.
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