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The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which w…
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Winston-Salem, North Carolina, United States · On-site
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Charlotte, North Carolina, United States · On-site
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Charlotte, North Carolina, United States · On-site
$115k–$173k/yr
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Charlotte, North Carolina, United States · On-site
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Burlington, North Carolina, United States · On-site
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Raleigh, North Carolina, United States · Hybrid
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Raleigh, North Carolina, United States · Hybrid
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Charlotte, North Carolina, United States · Hybrid
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Charlotte, North Carolina, United States · Hybrid
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Whiteville, North Carolina, United States · On-site
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Raleigh, North Carolina, United States · Hybrid
$89k–$142k/yr
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Durham, North Carolina, United States · On-site
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Durham, North Carolina, United States · On-site
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Charlotte, North Carolina, United States · On-site
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Charlotte, North Carolina, United States · Hybrid
$117k–$176k/yr
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Union County, North Carolina, United States · Remote Solely
$113k–$153k/yr
This role sits at the intersection of regulatory privacy and compliance, health plan operations, and revenue cycle integrity. The Senior Regulatory Compliance & Revenue Cycle Analyst is responsible for advancing complian…
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Lexington, North Carolina, United States · On-site
Primary Office Location:298 Lowes Blvd.. Lexington, North Carolina. 27292. Join our team. Make a difference - for us and for your future. Position Title: Assistant Branch Manager Business Unit: Retail Reports to: Varies …
Skills: Customer Service, Communication, Organizational Skills, Analytical Skills, Interpersonal Skills
North Carolina, United States · Remote OK
$112k–$196k/yr
In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of v…
Skills: Risk Management, Insurance Analysis, Surety Bonds, Contract Negotiation, Commercial Insurance
North Carolina, United States · Remote OK
$75k–$131k/yr
In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of v…
Skills: Risk Management, Insurance Administration, Data Analysis, Certificate of Insurance Issuance, Surety Bonds Coordination
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Provide ongoing support to internal and external clients regarding Wholesale Payments products and services. Resolve technical and service issues while maintaining performance metrics and adhering to risk standards.
Requires a high school diploma and preferably two years of banking or call center experience. Must be proficient in MS Office and possess strong professional communication skills.
If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).
Language Fluency: English (Required)
Work Shift:
1st shift (United States of America)Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Research and respond to all internal/external client inquiries through appropriate channels in a high quality, timely and efficient manner while providing accurate information or appropriate guidance and works under direct supervision.
2. Adhere to department standards documenting all client interactions in an accurate and timely manner via appropriate workflow systems.
3. Identify opportunities to engage internal teammates to provide value-added solutions to our clients.
4. Listen, analyze, and resolve assigned client inquiries. Respond in a professional, timely, and accurate manner by either resolving immediately or escalating appropriately.
5. Maintain a basic working knowledge of Wholesale Payments Services/Products while participating in trainings to stay proficient including product knowledge, systems, processes, procedures, and guidelines.
6. Provide distinctive, secure, and successful client experiences by building strong professional working relationships, anticipating client requests, and protecting client information.
7. Identify and communicate recommendations with management and training personnel to ensure efficiency of new releases and/or system enhancements as they pertain to supporting the client as well as teammates.
8. Works with other teammates and/or teams to resolve least complex client requests and issues by submitting cases/tickets and escalate to management if needed.
9. Maintain a high degree of quality in all work efforts as defined by service standards and service level agreements.
10. Identify areas of self-improvement to enhance quality and productivity and take appropriate actions to increase work performance.
11. Maintain quality client experiences through phone and email interactions executing the attributes and behaviors as designated for Truist.
12. Communicate and escalate concerns, risks, or gaps as soon as possible to the appropriate parties to control and mitigate risks in a manner consistent with Truist’s risk standards.
13. Adhere to authentication procedures consistent with Wholesale Payments Client Authentication standards for all incoming requests from client (external) and teammates (internal).
14. Assess requests that are critical and/or beyond the standard resolution process and escalate appropriately to support a timely resolution.
15. Deliver high quality work by adhering to service level agreements. Document all client interactions in an accurate and timely manner via specified case management tool.
16. Exhibit ownership and accountability when resolving issues which may require guidance.
17. Partner to manage and/or escalate concerns and reduce basic operational, process, and compliance risk.
18. May be asked to contribute to review, update, and establishment of new procedures.
19. Maintain transactional partnerships with Sales, Relationship Managers, and other stakeholders to provide mutual feedback on business processes and opportunities for improvement.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. High school diploma or equivalent.
2. Two years of banking experience, preferred call center or equivalent phone-related experience
3. Must be able to work independently, be well organized, versatile, and display good time management skills in a sometimes-high pressure environment, maintaining composure and a positive attitude.
4. Excellent written and oral communication skills that support a highly professional image with the ability to write business correspondence and communicate professionally over the telephone.
5. Ability to adapt to and function in a changing environment.
6. Must be able to make responsible decisions and use sound judgment when communicating with our clients.
7. Ability to manage daily activities with a moderate degree of supervision.
8. Proficient in MS Office applications including Word, Excel, and Outlook, and well as proficiency using the Internet.
Preferred Qualifications:
9. Bachelor’s degree or equivalent education and related training
10. Two years of call center experience, or equivalent phone-related experience.
11. Experience with case management tool (such as SalesForce).
12. Project management, consulting or management experience.
13. Risk management experience.
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.
Truist Financial Corporation is a purpose-driven financial services company committed to inspiring and building better lives and communities. Headquartered in Charlotte, North Carolina, Truist has leading market share in many of the high-growth markets in the U.S. and offers a wide range of products and services through wholesale and consumer businesses, including consumer and small business banking, commercial and corporate banking, investment banking and capital markets, wealth management, payments, and specialized lending businesses. Truist is a top-10 commercial bank. Truist Bank, Member FDIC. Equal Housing Lender. Learn more at Truist.com. Learn more at Truist.com and see social media terms and conditions at Truist.com/SocialTerms.
Offices: Charlotte, North Carolina 28202, US
Based on 1054 listings with disclosed salaries, most finance & accounting jobs in North Carolina pay between $64k–$173k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 4,528 open finance & accounting positions in North Carolina listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Truist, Bank of America, Wells Fargo, First Citizens Bank, North Carolina State Employees Credit Union, among others. Browse the listings above to see every active employer.
Yes — 1678 of the 4528 open finance & accounting positions offer remote or hybrid work (513 remote, 1165 hybrid).
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