Charlotte, North Carolina, United States · On-site
POSITION SUMMARY: This Retail Manager position for our Bass Pro Shops and Cabela’s CLUB program is a unique position in our retail locations. The Bass Pro Shops and Cabela’s CLUB is a comprehensive customer loyalty progr…
Skills: Retail Management, Customer Loyalty Programs, Team Leadership, Coaching And Training, Performance Metrics Analysis
Oklahoma City, Oklahoma, United States · On-site
$90k–$105k/yr
About Auris Auris is the payroll and HR partner built for small and medium-sized business who can’t afford to get it wrong. Trusted by over 50,000 business nationwide, Auris pairs easy-to-use technology with real human s…
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Greensboro, North Carolina, United States · Hybrid
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which w…
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Merrimack, New Hampshire, United States · On-site
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Charlotte, North Carolina, United States · Hybrid
Requistion ID: 83796 Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with over a century of innovation and service to the dental industry and patients worldwide. Dent…
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Charlotte, North Carolina, United States · On-site
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Rocky Mount, North Carolina, United States · On-site
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Charlotte, North Carolina, United States · Hybrid
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Skills: Python, REST APIs, Kafka, SQL, OpenShift
Charlotte, North Carolina, United States · On-site
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which w…
Skills: Process Improvement, Risk Management, Project Management, System Operations, Analytics
Charlotte, North Carolina, United States · Hybrid
$159k–$254k/yr
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Charlotte, North Carolina, United States · Hybrid
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New York, New York, United States · Hybrid
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Mooresville, North Carolina, United States · On-site
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Wake County, North Carolina, United States · On-site
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Charlotte, North Carolina, United States · On-site
Last date to apply: We are continuously accepting applications The Director of Strategic Sourcing will lead strategic initiatives related to the sourcing strategy for finished goods procurement. The role will lead the de…
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Hopkins, Minnesota, United States · On-site
$120k–$141k/yr
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Greensboro, North Carolina, United States · On-site
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North Carolina, United States · Remote OK
$130k–$160k/yr
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Hendersonville, North Carolina, United States · On-site
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Skills: Cash Handling, Customer Service, Account Maintenance, Financial Compliance, Bilingual English/Spanish
Hickory, North Carolina, United States · On-site
$90k–$100k/yr
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Skills: Fundraising Strategy, Major Gifts, Donor Stewardship, Endowment Growth, Planned Giving
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Oversee the Bass Pro Shops and Cabela's CLUB credit program to drive customer loyalty and a positive service culture. Lead and train store staff while managing operational compliance and analyzing performance metrics to improve results.
Requires a high school diploma and 2 to 4+ years of experience in sales, management, or leadership. Candidates must possess strong interpersonal skills and proficiency in PC-based data management and POS systems.
POSITION SUMMARY:
This Retail Manager position for our Bass Pro Shops and Cabela’s CLUB program is a unique position in our retail locations. The Bass Pro Shops and Cabela’s CLUB is a comprehensive customer loyalty program that allows customers to better connect with our company and the outdoors. As a salaried member of the leadership team your day will vary from your primary role of overseeing and driving the Bass Pro Shops and Cabela's CLUB credit program and CLUB customer experience culture throughout the store, to supporting the entire team during your Manager on Duty shifts.
Our most successful CLUB Membership Managers are those who:
Inspire others to deliver an outstanding CLUB Customer Service Experience every time
Influence others by building strong and trusting relationships through collaborative efforts
Are servant leaders at heart and passionate about the team, always remaining transparent, empathetic, and honest
Are passionate about being a coach and trainer to store leadership, peers, and outfitters throughout the store; being a coach of coaches
Are great at multi-tasking and love working in a fast-paced, ever-changing environment
Are metrics and compliance driven; always striving to improve results and resilient when faced with setbacks
ESSENTIAL FUNCTIONS:
Consistently exemplifies outstanding CLUB Customer Service Experience standards by incorporating CLUB exclusive benefits into conversations. Promotes current CLUB cost savings programs to our customers by effectively merchandising and signing products for higher visibility.
Actively listens to customers to address questions and concerns regarding the CLUB program. Develops and implements strategies to improve the CLUB customer experience.
Serves as the primary CLUB liaison to ensure the retail leadership team and all outfitters are knowledgeable regarding current CLUB promotions and programs available to our customers
Collaborates with internal and external partners to execute successful onsite and offsite events representative of the Bass Pro Shops and Cabela’s CLUB brand standards
Influential Leader and Trainer
Build strong and collaborative relationships with the General Manager, fellow managers, and outfitters to gain credibility and influence.
Motivates and inspires outfitters by giving them the tools and training to be confident in their approach leading to success with referrals.
Leads by example, serves as a role model and coach for peers and outfitters.
Facilitates CLUB 101 training with all new Outfitters during the onboarding process, creating a fun and engaging learning environment.
Supports Outfitter recognition by implementing the Members Only program and creating store level CLUB recognition and engagement initiatives to build a CLUB culture. Regularly recognizes others' contributions and successes in getting CLUB referrals.
Builds Great Talent
Creates a strategy around recruiting and retaining great talent. Forward thinking; sees the value of hiring the right CLUB Outfitters and building strong teams. Leverages tools and resources available to recruit and retain hourly CLUB Outfitters.
Promotes a positive outfitter centric culture focused on developing self and others. Provides timely, honest feedback, coaching and guidance for underperforming outfitters, creating an individualized development plan for improvement.
Compliance and Analytics
Designs and executes strategies to help meet key CLUB metrics. Reviews and analyzes CLUB reporting daily for key performance metrics. Partners with General Manger to develop and lead execution of corrective action plan for improving key metrics being missed.
Executes all Bass Pro Shops and Cabela’s CLUB operational and compliance programs. Coordinates and improves execution of all department functions to further drive performance and compliance. Successfully executes all training, communication, account servicing, marketing material, and payments at the retail store.
Serves as the leader for the CLUB instant issuance process including training others on all inventory management procedures.
ALL OTHER DUTIES AS ASSIGNED - The above information is a general description of the scope of work and leadership skills for the CLUB Membership Manager role. There may be other related duties as assigned to support all areas of the store based on business needs.
EXPERIENCE/QUALIFICATIONS:
Minimum Degree Required: High School Diploma or Equivalent
Years of experience: 2 to 4+ years Sales, Management, or Leadership Experience
KNOWLEDGE, SKILLS, AND ABILITY:
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret a variety of other financial, legal, and technical information.
Ability to read and analyze certain reports. Ability to write reports and business correspondence.
Ability to effectively present information and respond to questions from Managers, associates, customers, and the public.
Ability to conduct meetings and presentations to groups.
Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems.
Demonstrated strong interpersonal skills. Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff.
Demonstrated use of Team concept of Management
TRAVEL REQUIREMENTS:
As needed for training and CLUB off-site events
PHYSICAL REQUIREMENTS:
Constantly communicates with others to exchange information
Regularly computer work, walking and standing
Occasionally sitting and lifting up to 50lbs
Occasionally work in outdoor elements, hot and cold temperatures
Occasionally work in noisy environments
WORK ENVIRONMENT:
Retail/Store
INDEPENDENT JUDGEMENT:
Develops objectives and general policies and procedures for a specific program or functional area of responsibility within the general scope of established operational goals and plans. Day-to-day work and decisions do not require direction or review by immediate supervisor. End results are reviewed by supervisor.
Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [email protected].
Inspiring everyone to love, enjoy and conserve the great outdoors.
Bass Pro Shops is North America’s premier outdoor and conservation company. Founded in 1972 when Johnny Morris began selling tackle out of his father’s liquor store in Springfield, Missouri, today we provide customers with premier destination retail in more than 150 locations across North America. In 2017 Bass Pro Shops acquired Cabela’s to create a “best-of-the-best” experience with superior products, dynamic locations and outstanding customer service. Guided by the visionary leadership of our founder and CEO Johnny Morris, Bass Pro Shops is making a significant impact in on the future of conservation and the communities we serve. More than 40 years after Johnny began helping people connect with nature through a tiny bait shop, our conservation mission is to inspire people to enjoy, love and conserve the great outdoors. Beyond retail, Bass Pro Shops also operates White River Marine Group, the world’s largest manufacturer of boats, plus award-winning resorts and nature destinations including Big Cedar Lodge, America’s Premier Wilderness Resort. Our passion for connecting people to nature extends to our CLUB program where customers earn points toward free gear and experiences, and a series of not-for-profit conservation attractions.
Offices: 2500 E Kearney, Springfield, MO 65898, US
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