Charlotte, North Carolina, United States · On-site
POSITION SUMMARY: This Retail Manager position for our Bass Pro Shops and Cabela’s CLUB program is a unique position in our retail locations. The Bass Pro Shops and Cabela’s CLUB is a comprehensive customer loyalty progr…
Skills: Retail Management, Customer Loyalty Programs, Team Leadership, Coaching And Training, Performance Metrics Analysis
Mooresville, North Carolina, United States · On-site
Do your Best Work in Mooresville This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a …
Skills: Pricing Strategy, Data Analytics, Financial Modeling, Retail Merchandising, People Leadership
Charlotte, North Carolina, United States · On-site
At Barings, we are as invested in our associates as we are in our clients. We recognize those who work diligently for us and reward them for personal and professional integrity, communication skills, distinct competencie…
Skills: US GAAP, Financial Reporting, Consolidated Financial Statements, Audit Management, Technical Accounting
Charlotte, North Carolina, United States · On-site
The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one. If you have a disability and need as…
Skills: Equity Administration, Regulatory Compliance, Equity Data Management, Vendor Management, Stock Options Administration
Charlotte, North Carolina, United States · Hybrid
$125k–$153k/yr
Job Description: Job Description Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s …
Skills: Appian Platform, BPM Application Design, Software Development, .NET, Java
Charlotte, North Carolina, United States · Hybrid
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, t…
Skills: Innovative Thinking, Production Support, Result Orientation, Risk Management, Solution Design
Raleigh, North Carolina, United States · On-site
$285k–$304k/yr
We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of develo…
Skills: Direct Sales, Prospecting, Qualifying, Negotiating, Consultative Selling
Charlotte, North Carolina, United States · On-site
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which w…
Skills: Process Improvement, Risk Management, Project Management, System Operations, Analytics
Fayetteville, North Carolina, United States · Remote OK
$19/hr–$21/hr
The Opportunity: More than 80% of Americans own a car and see it as one of their biggest financial commitments, yet managing one still means paperwork, phone holds, and switching between apps that don't talk to each othe…
Skills: Sales, Insurance Binding, Objection Handling, Multitasking, Customer Education
Hickory, North Carolina, United States · On-site
$90k–$100k/yr
Overview The Vice President of Philanthropy provides strategic leadership for all philanthropic efforts of the YMCA of Catawba Valley. This position is responsible for developing and executing a comprehensive fundraising…
Skills: Fundraising Strategy, Major Gifts, Donor Stewardship, Endowment Growth, Planned Giving
Clayton, North Carolina, United States · On-site
Why Wells Fargo: Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our c…
Skills: Cash Handling, Customer Service, Transaction Processing, Active Listening, Risk Management
North Carolina, United States · Remote OK
$130k–$160k/yr
Job Summary: Responsible for senior-level contract negotiation and administration as well as the management oversight for any assigned teams of contracts professionals that provide contract administration and management …
Skills: Contract Negotiation, Compliance Management, Pre-award Administration, USG Regulations, Risk Mitigation
Charlotte, North Carolina, United States · On-site
Job DetailsJob Location: Fitch Irick Corporation - CHARLOTTE, NC 28209Position Type: Full TimeTravel Percentage: NoneHead of Property Accounting Work Type: Full Time Status: Exempt-Salary Company Description: Fitch Irick…
Skills: Real Estate Accounting, Financial Reporting, GAAP, Yardi, Team Leadership
Charlotte, North Carolina, United States · On-site
Job DetailsJob Location: Fitch Irick Corporation - CHARLOTTE, NC 28209Position Type: Full TimeTravel Percentage: NoneHead of Property Accounting Work Type: Full Time Status: Exempt-Salary Company Description: Fitch Irick…
Skills: Real Estate Accounting, Financial Reporting, GAAP, Yardi, Team Leadership
Raleigh, North Carolina, United States · On-site
Why Join Us? At Frost, we believe in more than just numbers. We understand the value of work-life balance, continuous learning, and making an impact. Our Tax Managers are pivotal in shaping the financial futures of our d…
Skills: Tax Planning, Tax Compliance, Client Advisory, Team Leadership, Project Management
Greensboro, North Carolina, United States · On-site
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to …
Skills: Accountability, Banking, Client Loyalty, Customer Experience, Customer Service
Raleigh, North Carolina, United States · On-site
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to …
Skills: Accountability, Banking, Client Loyalty, Customer Experience, Customer Service
Hopkins, Minnesota, United States · On-site
$120k–$141k/yr
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it tak…
Skills: Technology Risk Management, Cloud Risk Management, Cloud Governance, AWS, Azure
Raleigh, North Carolina, United States · Hybrid
If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! Role Purpose The Senior Marketing Manager at SECU will be an integral part of our growing marketing team and will…
Skills: Strategic Marketing, Project Management, Campaign Execution, Budget Management, Member Insight Analysis
Rocky Mount, North Carolina, United States · On-site
If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! Purpose The MSS Associate Member Services Representative performs routine member service through telephone and di…
Skills: Member Services, Digital Delivery Channels, Account Services, Deposit Account Origination, Card Services
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Oversee the Bass Pro Shops and Cabela's CLUB credit program to drive customer loyalty and a positive service culture. Lead and train store staff while managing operational compliance and analyzing performance metrics to improve results.
Requires a high school diploma and 2 to 4+ years of experience in sales, management, or leadership. Candidates must possess strong interpersonal skills and proficiency in PC-based data management and POS systems.
POSITION SUMMARY:
This Retail Manager position for our Bass Pro Shops and Cabela’s CLUB program is a unique position in our retail locations. The Bass Pro Shops and Cabela’s CLUB is a comprehensive customer loyalty program that allows customers to better connect with our company and the outdoors. As a salaried member of the leadership team your day will vary from your primary role of overseeing and driving the Bass Pro Shops and Cabela's CLUB credit program and CLUB customer experience culture throughout the store, to supporting the entire team during your Manager on Duty shifts.
Our most successful CLUB Membership Managers are those who:
Inspire others to deliver an outstanding CLUB Customer Service Experience every time
Influence others by building strong and trusting relationships through collaborative efforts
Are servant leaders at heart and passionate about the team, always remaining transparent, empathetic, and honest
Are passionate about being a coach and trainer to store leadership, peers, and outfitters throughout the store; being a coach of coaches
Are great at multi-tasking and love working in a fast-paced, ever-changing environment
Are metrics and compliance driven; always striving to improve results and resilient when faced with setbacks
ESSENTIAL FUNCTIONS:
Consistently exemplifies outstanding CLUB Customer Service Experience standards by incorporating CLUB exclusive benefits into conversations. Promotes current CLUB cost savings programs to our customers by effectively merchandising and signing products for higher visibility.
Actively listens to customers to address questions and concerns regarding the CLUB program. Develops and implements strategies to improve the CLUB customer experience.
Serves as the primary CLUB liaison to ensure the retail leadership team and all outfitters are knowledgeable regarding current CLUB promotions and programs available to our customers
Collaborates with internal and external partners to execute successful onsite and offsite events representative of the Bass Pro Shops and Cabela’s CLUB brand standards
Influential Leader and Trainer
Build strong and collaborative relationships with the General Manager, fellow managers, and outfitters to gain credibility and influence.
Motivates and inspires outfitters by giving them the tools and training to be confident in their approach leading to success with referrals.
Leads by example, serves as a role model and coach for peers and outfitters.
Facilitates CLUB 101 training with all new Outfitters during the onboarding process, creating a fun and engaging learning environment.
Supports Outfitter recognition by implementing the Members Only program and creating store level CLUB recognition and engagement initiatives to build a CLUB culture. Regularly recognizes others' contributions and successes in getting CLUB referrals.
Builds Great Talent
Creates a strategy around recruiting and retaining great talent. Forward thinking; sees the value of hiring the right CLUB Outfitters and building strong teams. Leverages tools and resources available to recruit and retain hourly CLUB Outfitters.
Promotes a positive outfitter centric culture focused on developing self and others. Provides timely, honest feedback, coaching and guidance for underperforming outfitters, creating an individualized development plan for improvement.
Compliance and Analytics
Designs and executes strategies to help meet key CLUB metrics. Reviews and analyzes CLUB reporting daily for key performance metrics. Partners with General Manger to develop and lead execution of corrective action plan for improving key metrics being missed.
Executes all Bass Pro Shops and Cabela’s CLUB operational and compliance programs. Coordinates and improves execution of all department functions to further drive performance and compliance. Successfully executes all training, communication, account servicing, marketing material, and payments at the retail store.
Serves as the leader for the CLUB instant issuance process including training others on all inventory management procedures.
ALL OTHER DUTIES AS ASSIGNED - The above information is a general description of the scope of work and leadership skills for the CLUB Membership Manager role. There may be other related duties as assigned to support all areas of the store based on business needs.
EXPERIENCE/QUALIFICATIONS:
Minimum Degree Required: High School Diploma or Equivalent
Years of experience: 2 to 4+ years Sales, Management, or Leadership Experience
KNOWLEDGE, SKILLS, AND ABILITY:
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret a variety of other financial, legal, and technical information.
Ability to read and analyze certain reports. Ability to write reports and business correspondence.
Ability to effectively present information and respond to questions from Managers, associates, customers, and the public.
Ability to conduct meetings and presentations to groups.
Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems.
Demonstrated strong interpersonal skills. Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff.
Demonstrated use of Team concept of Management
TRAVEL REQUIREMENTS:
As needed for training and CLUB off-site events
PHYSICAL REQUIREMENTS:
Constantly communicates with others to exchange information
Regularly computer work, walking and standing
Occasionally sitting and lifting up to 50lbs
Occasionally work in outdoor elements, hot and cold temperatures
Occasionally work in noisy environments
WORK ENVIRONMENT:
Retail/Store
INDEPENDENT JUDGEMENT:
Develops objectives and general policies and procedures for a specific program or functional area of responsibility within the general scope of established operational goals and plans. Day-to-day work and decisions do not require direction or review by immediate supervisor. End results are reviewed by supervisor.
Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [email protected].
Inspiring everyone to love, enjoy and conserve the great outdoors.
Bass Pro Shops is North America’s premier outdoor and conservation company. Founded in 1972 when Johnny Morris began selling tackle out of his father’s liquor store in Springfield, Missouri, today we provide customers with premier destination retail in more than 150 locations across North America. In 2017 Bass Pro Shops acquired Cabela’s to create a “best-of-the-best” experience with superior products, dynamic locations and outstanding customer service. Guided by the visionary leadership of our founder and CEO Johnny Morris, Bass Pro Shops is making a significant impact in on the future of conservation and the communities we serve. More than 40 years after Johnny began helping people connect with nature through a tiny bait shop, our conservation mission is to inspire people to enjoy, love and conserve the great outdoors. Beyond retail, Bass Pro Shops also operates White River Marine Group, the world’s largest manufacturer of boats, plus award-winning resorts and nature destinations including Big Cedar Lodge, America’s Premier Wilderness Resort. Our passion for connecting people to nature extends to our CLUB program where customers earn points toward free gear and experiences, and a series of not-for-profit conservation attractions.
Offices: 2500 E Kearney, Springfield, MO 65898, US
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