Services Support and Infrastructure Operations Lead Administrator
Hickory, North Carolina, United States · On-site
$98k–$120k/yr
Senior
Job DetailsJob Location: NC- Hickory (2) - Hickory, NC 28601Position Type: Full TimeEducation Level: Bachelor'sTravel Percentage: Less than 10%Job Category: Information TechnologyWho We Need: Carolina Container is seekin…
Skills: Infrastructure Operations, IT/OT Integration, Windows Server, VMware, Active Directory
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Mint Hill, North Carolina, United States · On-site
Entry level
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Mecklenburg County, North Carolina, United States · On-site
$25/hr–$27/hr
Senior$2.5B raised
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Wake County, North Carolina, United States · On-site
Senior
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Engineering Technician I - Robeson County Resident Engineer Office
Lumberton, North Carolina, United States · On-site
$37k–$65k/yr
Entry level
Agency Dept of Transportation Division State Hwy Administrator - Div of Hwys Job Classification Title Engineering Technician I (S) Position Number 60017993 Grade NC07 About Us It’s the mission of the NC Department of Tra…
Skills: Construction Inspection, Plan Reading, Materials Sampling, Materials Testing, Daily Record Maintenance
Morrisville, North Carolina, United States · Hybrid
Senior+
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CACI
Master HVAC Technician -TS/SCI
Fayetteville, North Carolina, United States · On-site
$49k–$101k/yr
Senior+
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Morrisville, North Carolina, United States · Hybrid
Mid level
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CACI
Senior Geospatial Intelligence Analyst
Fayetteville, North Carolina, United States · On-site
$65k–$137k/yr
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Director of Operations - Building Enclosure Consulting
Raleigh, North Carolina, United States · On-site
$120k–$150k
Senior+
Job DetailsJob Location: Raleigh, NC 27603Position Type: Full TimeSalary Range: $120,000.00 - $150,000.00 Salary/yearDepartment: Building Science Lerch Bates is seeking a Director of Operations to lead one of the industr…
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Skills: Assembly, Technical Diagram Interpretation, Hand Tools, Quality Testing, Standard Operating Procedures
Services Support and Infrastructure Operations Lead Administrator
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$98k–$120k/yr
Full-time
bachelor degree
Posted 39d ago
~40 hrs/week
Responsibilities
Provide technical execution and tactical leadership for IT and OT environments, ensuring the stability and security of on-premises and cloud systems. Act as the primary escalation point for complex technical issues and oversee helpdesk service delivery across manufacturing and office sites.
Requirements
Requires a Bachelor's degree in IT or a related field and over 5 years of experience managing enterprise infrastructure in industrial environments. Must possess deep technical proficiency in Windows Server, virtualization, and networking platforms.
Full job description
Job DetailsJob Location: NC- Hickory (2) - Hickory, NC 28601Position Type: Full TimeEducation Level: Bachelor'sTravel Percentage: Less than 10%Job Category: Information TechnologyWho We Need:
Carolina Container is seeking a Services Support and Infrastructure Operations Lead Administrator to provide direct technical execution and tactical leadership for our IT and OT (Operational Technology) environments. This role serves as a high-level technical lead, bridging the gap between hands-on infrastructure maintenance and the oversight of helpdesk service delivery.
The successful candidate will be responsible for the stability, security, and performance of on-premises and cloud-hosted systems, networks, and VoIP solutions. This individual functions as the primary escalation point for complex technical issues coordinating with third-party partners to ensure business continuity across manufacturing and office environments. This is a field-focused role requiring regular interaction with shop floor systems—such as HMI and PLC interfaces—and site leadership to optimize technology practices and security.
What You Will Do
Tactical Infrastructure & Operations
Directly install, configure, and maintain servers, networks, and other IT/OT infrastructure components following Standard Operating Procedures (SOPs). Provide Tier 1–3 level diagnostic support for hardware, software, and connectivity issues across both office and plant environments. Maintain and optimize cloud and traditional on-premises data center infrastructure, including virtualization platforms and storage. Provide hands-on support for manufacturing environments, ensuring the health and performance of shop floor systems. Catalog and inventory, as needed, IT / OT equipment and maintain CMDB.
Services Support & Tactical Oversight
Triage EST P1 and P2 calls to ensure response of appropriate parties. Mentor other staff, fostering a collaborative atmosphere and professional growth through technical training. Analyze key performance indicators (KPIs) and service level agreements (SLAs) to identify and act on areas for service improvement. Consult on helpdesk workload distribution and scheduling to maintain operational efficiency. Develop and maintain accurate IT/OT documentation, including network diagrams, system configurations, and SOPs. Collaborate with Enterprise IT/OT teams to ensure infrastructure is deployed according to defined architecture and security posture.
What You Will Need
Education: Bachelor’s degree in IT, Computer Science, or a related field, or commensurate equivalent work experience. Experience: 5+ years of experience in managing enterprise-level IT infrastructure, with a focus on 24x7 manufacturing or industrial environments. Technical Proficiency: Deep knowledge of Windows Server, virtualization platforms (VMware), Active Directory, and O365. Networking: Experience with HPE or Cisco networking platforms and knowledge of firewalls (e.g., FortiGate). Lead Skills: Proven ability to manage 3rd party vendor relationships and communicate up and down the chain. Soft Skills: Exceptional interpersonal and communication skills with a focus on rapport-building and listening. Analytical Ability: Proven analytical and problem-solving abilities to execute tasks in high-pressure environments.
What To Expect
Schedule: 40-hour on-site work week with emergency call-in availability for 24-hour production environments. Environment: Ability to work in both quiet corporate offices and industrial facilities with varying noise and temperature levels. Physical: Ability to lift 40 lbs. unassisted and possess the manual dexterity to operate power tools and computer components. Travel: Regular travel to packaging facilities is expected for system integration, team development and rapport building.
Related keywords
IT InfrastructureOTOperational TechnologyWindows ServerVMwareActive DirectoryO365HPECiscoFortiGateVoIPHMIPLCCMDBSOPKPI
Since 1928, Carolina Container has been a customer-focused manufacturer of quality corrugated products and now we are taking our production, product value, and customer service to the next level with unparalleled innovations in the packaging industry. Carolina Container is changing the perceptions of not only how a “box company” does business, but of manufacturing itself.
What makes us Different ?
We bring to the table a team approach which brings your project FULL CIRCLE under one house. Other packaging companies outsource many components that their customers need, but not Carolina Container. Resources connect not only team personnel to customers and their project, but also to the necessary Carolina Container production facilities, fulfilling any job requirement – no matter how big or small. We go beyond the old way of doing business and look at the needs of our customers’ customers. We can enhance our customers’ product sales by determining structural design and packaging needs that maximize in-store placement opportunities. This, along with our state of-the-art manufacturing processes make Carolina Container a leader in the industry.
Offices: 909 Prospect Street, High Point, NC 27261, US · 61 30th Street NW, Hickory, NC 28603, US · 16100 Joy Street, Laurinburg, NC 28352, US · 5701 Quality Way, Prince George, VA 23875, US · 401 Model Farm Rd, High Point, North Carolina 27263, US
CorrugatedMerchandising Displays - Printed and Litho LabelsPackaging Suppliesand Contract Packaging and FulfillmentManufacturing
How much do Engineering jobs in North Carolina pay?
Based on 2502 listings with disclosed salaries, most engineering jobs in North Carolina pay between $75k–$183k per year. Individual offers vary with seniority, company size, and specialization.
How many Engineering jobs are open in North Carolina right now?
There are currently 8,545 open engineering positions in North Carolina listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Engineering roles in North Carolina?
Companies currently hiring include Corning Incorporated, Eaton, North Carolina Department of Environmental Quality, RTX, Amazon, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Engineering jobs in North Carolina?
Yes — 1821 of the 8545 open engineering positions offer remote or hybrid work (503 remote, 1318 hybrid).
How do I apply for Engineering jobs in North Carolina?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.