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Overview Who we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the f…
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Spade
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$110k–$179k/yr
Full-time
bachelor degree, professional certificate
Professional Growth And Development Programs, Tuition Reimbursement, Vehicle Purchase & Lease Programs, Comprehensive Health Care, Wellness Plans, 401(k) Savings Plan With Company Match
Posted 20d ago
Apply by Aug 10
~40 hrs/week
Responsibilities
Provide direct in-dealership technical support for Toyota vehicle repairs and create Field Technical Reports to improve product quality. Consult dealers on technical training and support the National Center for Dispute Settlement through technical inspections.
Requirements
Requires a degree in an automotive/technical discipline or extensive experience, along with ASE A1-A8 certifications. Must be able to travel 75-80% of the time and possess a valid motor vehicle record.
Full job description
Overview
Who we are
Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.
Toyota does not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future. You must have the right to work in the United States and not require Toyota support or sponsorship for immigration-related employment (e.g., H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, TN, (job flexibility benefits) (also known as I-140 or Adjustment of Status portability), etc.) now or in the future. You should not apply for this role if you will require Toyota to assist with immigration support or sponsorship now or in the future.
Toyota’s New York Region is looking for a highly motivated Toyota/Lexus trained MDT/Master/DS technician to become a Regional Field Technical Specialist.
Some primary job responsibilities include providing direct in-dealership technical support for Toyota vehicle repairs, creating Field Technical Reports to improve vehicle quality, and consulting Dealers on technical training for their staff. Field Technical Specialists are also part of a District team that support local initiatives throughout the year.
Reporting to the Technical Services Training Manager, the FTS’s objective is to improve customer satisfaction, increase ownership experience and reduce/prevent unnecessary buybacks. These activities directly contribute to long term customer satisfaction, future product sales, department goals and overall company and dealer profitability.
What you’ll be doing
Maximize customer retention and loyalty by ensuring Dealer execution of the "Fix It Right the First Time" Protocol on customer vehicles
Promoting customer retention/satisfaction by providing direct "hands-on" support/assistance to dealers/technicians for diagnosing and resolving customer technical concerns as well as direct customer interaction
Provide Field Technical Reports to Product Quality Service Support (PQSS) for future product improvements
Provide direct assistance to District Parts and Service Managers on technical warranty issues to ensure proper warranty repairs and claim processing
Consult Dealers on their technical training activity to ensure that an adequate number of certified technicians
Support technician skills development through active management of Skill Level Guidelines
Provide TMNA Legal Department and Regional support for the National Center for Dispute Settlement administrators through technical support including inspections and investigation
Reporting any concerns in a timely and accurate manner to the Field Technical Training Manager for future product improvements
What you bring
Bachelor’s degree in an Automotive or Technical discipline, a business degree, or extensive related work experience with associated vocational education degree or certificate
Experience in collision and accident reconstruction analysis
All eight (8) certifications (A1-A8) plus L1 preferred and need to be maintained in the FTS position
Ability to travel up to 75-80% during the work week
Relocate if needed and be in proximity of the Regional Office for meetings and office activities
This position requires driving and overnight travel. A motor vehicle record that’s acceptable by company standards is required for this position and needs to be maintained FTS position
Added bonus, if you have:
Minimum of five years of recent Toyota/Lexus Dealership experience
Do you have ASE Master Certification (L1)
Toyota/Lexus Master or Master Diagnostic Technician certification
What we’ll bring
During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
A work environment built on teamwork, flexibility and respect
Professional growth and development programs to help advance your career, as well as tuition reimbursement
Vehicle purchase & lease programs
Comprehensive health care and wellness plans for your entire family
Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
Paid holidays and paid time off
Referral services related to prenatal services, adoption, child care, schools and more
Relocation assistance (if applicable)
The annual base salary range for this position is $110,100.00 - $178,900.00.Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan.
Belonging at Toyota
Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong.
Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com.
Related keywords
ToyotaLexusASE Master CertificationL1 CertificationMDTMaster Diagnostic TechnicianField Technical SpecialistAutomotive EngineeringVehicle QualityWarranty IssuesCollision AnalysisAccident ReconstructionTechnical ServicesCustomer SatisfactionFix It Right The First Time Protocol
At Toyota, we’re known for making some of the highest quality vehicles on the road. But there is more to our story. We believe in putting people first and creating opportunities for our team members to build careers as unique as they are. As one of the world’s most admired brands, we are leading the way to the future of mobility, so everyone can move freely, happily and comfortably. We have big dreams and believe that nothing is impossible.
Ready to Dream, Do and Grow with us?
Offices: 6565 Headquarters Drive, Plano, TX 75024, US · 6565 Headquarters Dr, Plano, Texas 75024, US · 6565 Headquarters Dr, Plano, TX 75024, US
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