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$132k–$155k/yr
Full-time
bachelor degree, professional certificate
Posted 31d ago
~40 hrs/week
Responsibilities
Lead the design, governance, and continuous improvement of business processes supporting the organization's ERP platform and operational workflows. Act as the primary liaison between business stakeholders and technical teams to translate needs into scalable system solutions and AI-enabled improvements.
Requirements
Requires a Bachelor's degree and over 8 years of experience in process engineering or business analysis within an ERP-driven environment. Proficiency in Scrum methodologies and experience translating business requirements into technical specifications are essential.
Full job description
Job DetailsJob Location: Rand Whitney Industries Boylston MA - Boylston, MA 01505Position Type: Full TimeEducation Level: Bachelor's DegreeSalary Range: $132,000.00 - $155,000.00 SalaryJob Shift: First ShiftSUMMARY
The Business Applications and Process Manager is responsible for leading the design, governance, and continuous improvement of business processes that support the organization's ERP platform, business applications, and operational workflows. This position partners with business leaders, developers, and IT leadership to prioritize technology initiatives, standardize enterprise processes, and ensure business applications deliver measurable operational value. The role oversees the translation of business needs into scalable system solutions while driving project execution, automation initiatives, and AI-enabled process improvements across the organization.
DUTIES AND RESPONSIBILITIES
Analyze existing business processes, workflows, and system interactions to identify inefficiencies, risks, and opportunities for improvement. Manage ERP, business application, and process improvement projects from concept through deployment, ensuring requirements are clearly defined, milestones are achieved, resources are effectively coordinated, and project objectives are delivered on time and within scope Serve as the primary liaison between business stakeholders, subject matter experts, and development teams to define priorities, resolve process challenges, and ensure successful solution delivery. Support the development of AI-enabled solutions by defining process inputs, outputs, decision points, and governance requirements. Design and document future-state processes that align with organizational objectives and maximize ERP and application functionality. Gather, evaluate, and document business requirements for system enhancements, integrations, and new technology solutions. Define business rules, process logic, data requirements, and exception handling procedures to support solution development. Collaborate with technical teams to ensure requirements are translated into scalable and sustainable system designs. Evaluate enhancement requests and recommend priorities based on business value, efficiency gains, scalability, and user impact. Monitor solution effectiveness, analyze performance metrics, and recommend continuous improvement initiatives. Partner with stakeholders to support change management, user adoption, and training efforts related to new processes and technologies. Special projects and assignments as business dictates. Responsible for the maintenance, creation and control of all personally identifiable information or any other information protected by any Confidentiality or Privacy Standards or Company Policies that you have access or knowledge of, including but not limited to any state or federal regulations including HIPAA.
SUPERVISORY RESPONSIBILITIES
Full-Stack Developer
Back-End Web Developer
Quality Assurance Developer
SKILLS AND QUALIFICATIONS
Bachelor’s degree in Engineering, Business, Information Systems, or a related field required. 8+ years of experience in process engineering, business analysis, or operations within an ERP-driven environment required. Experience working in a Scrum environment required Strong understanding of ERP systems and integration with supporting applications; Amtech experience preferred. Experience translating business requirements into technical specifications and actionable development requirements. Knowledge of process mapping, workflow analysis, business process improvement, and continuous improvement methodologies. Familiarity with automation technologies, data quality management, and AI-supported business processes. Strong analytical, problem-solving, communication, and project management skills. Must have attention to detail and focused concentration. Must be able to learn new tasks and complete tasks independently. Must be able to make timely decisions in the context of the workflow. Must possess strong organizational skills, ability to multi-task and responsiveness.
PHYSICAL DEMANDS
Regularly required to sit, use hands, talk, and hear. Occasionally required to stand, walk, reach, bend, and lift or move up to 10 pounds. Specific vision abilities include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
Normal office environment with moderate noise levels. Occasional travel to operational facilities may be required.
CERTIFICATES, LICENSES, REGISTRATIONS
Certified Scrum Master (CSM) preferred Lean Six Sigma Green Belt or higher preferred. Certified Business Analysis Professional (CBAP) preferred. ERP or business systems certifications preferred.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
#LI-KG Qualifications
Related keywords
ERPAmtechScrumLean Six SigmaCBAPCSMProcess MappingWorkflow AnalysisAIAutomationBusiness Process ImprovementTechnical SpecificationsGovernanceChange ManagementData Quality Management
From Corrugated Boxes to Protective Packaging to Retail Displays, We've got your packaging needs covered!
Industry
Packaging & Containers
Company size
501-1,000 employees
Founded
1938
Headquarters
Worcester, MA
LinkedIn followers
3,792
At Rand-Whitney, we pride ourselves on delivering the highest quality products and services to our partners through our industry-leading technology and talented team of employees. We are New England’s largest independent corrugated manufacturer, specializing in the design and manufacturing of custom corrugated packaging, retail merchandisers and digital print solutions. If you are a dedicated, customer-focused, problem solver who strives to achieve better business results, we think you will fit right in.
Offices: 1 Rand Whitney Way Street, Worcester, MA 01607, US · 15 Stonewall Drive, Dover, NH 03820, US · 455 Narragansett Park Drive, Pawtucket, RI 02861, US · 118 Railroad Hill St, Waterbury, CT 06708, US · 207 Greenwood Street, Worcester, MA 01607, US
Custom Corrugated ContainersProtective PackagingPoint of Purchase DisplaysRetail & Retail Ready Packagingand Digital PrintingPaper ManufacturingProduct DesignManufacturing
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