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Manage and strengthen provider relationships in Washington to drive performance across quality, cost, and regulatory metrics. Serve as the primary operational liaison to execute KPIs such as Star ratings and risk adjustment coding quality.
Requires a Bachelor's degree or equivalent experience and at least 5 years of healthcare or Medicare Advantage experience. Must have a proven track record of working with provider organizations and managing performance improvement initiatives.
Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do.
Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.
Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.
At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.
The Provider Relations Lead - Washington is responsible for managing and strengthening provider relationships within an assigned geographic region, with a primary focus on executing performance initiatives across quality, cost, utilization, access, and regulatory metrics.
This role serves as the primary operational liaison between SCAN and contracted providers, driving performance execution, provider engagement, and the achievement of key performance indicators (KPIs) such as Star ratings, cost of care management, and risk adjustment (coding quality). This role is critical to developing deep relationships with providers and understanding how they operate, in order to drive performance.
Acts as the primary operational liaison between SCAN and assigned provider organizations (MSOs, IPAs, medical groups, PCPs, specialists, hospitals, and ancillaries) within a defined geographic region.
Executes and monitors regional provider performance initiatives aligned to SCAN’s key performance indicators, including Star ratings, cost of care, utilization management, access standards, and quality measures to improve quality, cost, utilization, access and regulatory compliance to enhance quality, cost, etc.
Conducts regular operational touchpoints and Joint Operating Committee meetings with providers to review performance results, identify gaps, and support action planning.
Partners cross-functionally with Network Contracting, Network Operations, Clinical, Quality, Growth, and Analytics teams to ensure coordinated provider engagement and issue resolution.
Supports provider onboarding and lifecycle management in collaboration with Contracting and Operations, ensuring clarity of performance expectations and operational readiness.
Investigates and resolves provider escalations and operational concerns, escalating complex or high-risk issues to senior leadership when appropriate.
Delivers provider education and training related to SCAN programs, policies, regulatory requirements, performance standards, and operational best practices.
Analyzes provider-level data to identify trends and opportunities, supporting corrective action plans and continuous performance improvement efforts. Utilize operational levers to drive performance improvements such as workflow optimization and process enhancements.
Ensures provider alignment with regulatory, contractual, and compliance requirements, proactively identifying potential risk areas.
Supports internal communication of network changes, provider performance updates, and market level insights to relevant enterprise stakeholders.
We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.
Actively support the achievement of SCAN’s Vision and Goals.
Other duties as assigned.
Bachelor's Degree or equivalent experience
5 years of relevant healthcare or Medicare Advantage experience
Experience working with provider organizations or healthcare operations
Experience with delegated or risk-based provider arrangements
Experience supporting provider performance improvement initiatives
Experience presenting data to provider or operational audiences
Strong technical skills for functional area
Strong problem-solving skills and critical thinking capabilities
Strong communication and interpersonal skills
Strong ability to partner with variety of functions across the enterprise
Strong experience developing relationships with all provider types
Base Pay Range: $71,700 - $123,490 Annually
Work Mode: Mostly remote with travel through the territory
An annual employee bonus program
Robust Wellness Program
Generous paid-time-off (PTO)
11 paid holidays per year, plus 1 additional floating holiday
Excellent 401(k) Retirement Saving Plan with employer match
Robust employee recognition program
Tuition reimbursement
An opportunity to become part of a team that makes a difference to our members and our community every day!
We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!
At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.
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The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
SCAN is a mission-driven organization that is tackling some of the biggest issues in health care for older adults.
About SCAN Keeping Seniors Healthy and Independent–that’s been our mission for more than 40 years. Founded in Long Beach, CA in 1977 by a group of senior activists committed to improving access to the care and services they needed as they aged, SCAN is a recognized leader in senior care. As one of the nation’s largest not-for-profit Medicare Advantage plans, SCAN also provides a range of community services, including the innovative programs of Independence at Home and robust community education and community giving. The SCAN mission is not something that just hangs on the wall, it’s a commitment understood and embraced by every employee. We believe in supporting our employees so they, in turn, can support our members as well as seniors and caregivers in the communities we serve. That means providing training, tools and opportunities for growth—and rewarding jobs well done. Our employees enjoy: - A competitive compensation and benefits program - An annual employee bonus program - Generous paid-time-off (PTO) - Ten paid holidays per year - Excellent 403(b) Saving Plan, providing up to 4% match and vesting after three years - Casual attire . . . wear jeans every day!! - A work-life balance and much more! Want to learn more about SCAN? Visit us at scanhealthplan.com
Offices: Long Beach, California 90806, US
Based on 1679 listings with disclosed salaries, most data & analytics jobs in Washington, DC pay between $78k–$202k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 2,209 open data & analytics positions in Washington, DC listed on Clera. New openings are added daily as companies post roles.
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