Melbourne, Victoria, Australia · Hybrid
$98k–$147k/yr
Employment TypePermanent Closing Date1 Sept 2026 11:59pm Job TitleBusiness Specialist Job Summary As a Business Specialist, you are an important contributor in in providing business insights through analysing, forecastin…
Skills: Business analysis, Customer experience design, Digital transformation, Conversational AI, Product delivery
Melbourne, Victoria, Australia · On-site
$71k–$150k/yr
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Melbourne, Victoria, Australia · Hybrid
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Melbourne, Victoria, Australia · Hybrid
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Melbourne, Victoria, Australia · Hybrid
Company Description Delivering Smarter, Faster, Accountable Media We exist to grow our clients businesses through Smarter, Faster, Accountable media services. Smarter: We use our clients’ data to drive growth. Faster: We…
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Melbourne, Victoria, Australia · Hybrid
About the Role (Our Why) Datacom's Australian Cybersecurity Consulting team is growing, and we're looking for an experienced Cybersecurity Consultant with deep IAM expertise to join us permanently in Melbourne. This is a…
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Melbourne, Victoria, Australia · Remote OK
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Melbourne, Victoria, Australia · Hybrid
Senior Manager Risk Transformation Max Term Agreement to February 2027, full-time positionFlexible, hybrid working environmentLead risk transformation and framework implementation across Finance and Technology, Digital &…
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Melbourne, Victoria, Australia · On-site
Company Description Hospitals make big decisions on gut feel more often than they'd like to admit. CBS exists to change that. We build the costing and business intelligence tools that give healthcare managers across New …
Skills: Costing analysis, Business intelligence, SQL Server, Power BI, Sisense
Melbourne, Victoria, Australia · Hybrid
Company Description Delivering Smarter, Faster, Accountable Media We exist to grow our clients businesses through Smarter, Faster, Accountable media services. Smarter: We use our clients’ data to drive growth. Faster: We…
Skills: Performance media, Search marketing, Social media, Strategic planning, Data analytics
Melbourne, Victoria, Australia · On-site
Company Description Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. W…
Skills: Solution design, Architecture definition, Cloud computing, AWS, Azure
Melbourne, Victoria, Australia · On-site
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Melbourne, Victoria, Australia · Hybrid
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The Business Specialist provides business insights through analyzing, forecasting, and reporting to support strategic decision-making and business improvement programs. They collaborate with stakeholders to scope improvement opportunities and develop data-driven recommendations that enhance customer and business outcomes.
Candidates must have 3–5 years of experience in business analysis, digital transformation, or related technology-enabled roles. Proficiency in conversational AI, data visualization tools, and agile methodologies is essential for this position.
We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.
This includes making Telstra the place you want to work.
For you, that means a having career that grows with you, and working with a team powered by human connection that prioritises well-being and choice.
Here’s what you can expect from us
• Flexible working. Wherever you live, choose where, when, and how you work so you can be at your best.
• There when life happens. From Gender Affirmation Leave to Telstra’s Additional Leave Day, we give you time to spend away from work when you need it most.
• Pay for performance. We recognize outstanding contributions through our generous incentive programs.
• Parental Leave. A gender-equal policy for parents so you can choose how and when you take your leave (16 weeks full pay or 32 weeks half pay). Receive superannuation contributions on paid and unpaid parental leave.
• Unlimited learning. Level up your credentials with access to 17,000 learning programs. Learn ‘on the job’ and achieve university credits toward degrees and Master's programs.
• Global presence. With a global presence across 22 countries, there are many opportunities to work where we do business.
• Extra perks. Receive 25% off Telstra products and services, plus unlock exclusive discounts from over 240 brands and partners.
As a Business Specialist, you are an important contributor in in providing business insights through analysing, forecasting, reporting and monitoring our business and commercial information, that support the identification of business improvement programs. You thrive on providing the data, analysis and insights for critical decision-making purposes that support Telstra in reaching our strategic objectives as an organisation.
This is how you’ll bring the purpose of your role to life.
As a Business Specialist, you apply your experience and expertise in business performance and insights to deliver the following responsibilities:
Take ownership for developing unique business insights by analysing and forecasting business information and applying your knowledge of business processes and systems to support evolving organisational objectives.
Actively contributes/provides input into the delivery of performance improvement planning and activities (customer experience, realising operational efficiencies etc) including supporting the design, development and deployment of business improvement solutions.
Apply breadth of knowledge and experience within the business performance and insights to develop tracking and reporting frameworks and generate recommendations which achieve business and customer outcomes.
Identify and escalate any risks, issues and/or opportunities within business performance, and seek out input from others to solve complex business performance problems.
Authentically collaborate with stakeholders to scope business improvement opportunities and provide recommendations for consideration that achieve business and customer outcomes, linked to clear financial data, performance and business levers.
Participate in continuous improvement, transformation and efficiency initiatives by generating business performance insights and preparing performance data that inform recommendations and improvement plans for Telstra.
Leverage tried and tested methodologies such as root cause analysis to develop data-driven opportunities for improvement that drive greater levels of business performance.
About you
To be successful in the role, you'll bring skills and experience in:
Minimum years and type of experience required: 1.5 - 5 years' experience in business analysis, customer experience design, digital transformation, Conversational AI, product delivery, or related technology-enabled transformation roles.
Requirements elicitation, analysis and stakeholder management
Customer journey mapping and process optimisation
Designing and delivering digital, conversational, or AI-enabled customer experiences
Working with cross-functional teams across business, technology, operations and vendors
Solution testing, validation and continuous improvement
Contact centre, customer service, customer experience or telecommunications environments desirable
Conversational AI and Voice AI platforms
Large Language Models (LLMs) and Generative AI solutions
Prompt engineering and context engineering techniques
Amazon Connect or equivalent CCaaS platforms
NICE, Genesys or similar contact centre technologies
Jira and Confluence
Microsoft Power BI and reporting tools
Microsoft Office 365 suite
CRM, workflow and enterprise integration platforms
Data analysis and visualisation tools
Agile delivery methodologies
Scrum and Kanban practices
Business Analysis and requirements management techniques
Human-Centred Design and Customer Journey Mapping
Conversational Design methodologies
Customer Experience (CX) design frameworks
User Acceptance Testing (UAT) and quality assurance approaches
Continuous improvement and optimisation practices
Responsible AI and governance principles
If you are passionate to succeed as part of an agile and experienced team, we welcome you to apply!
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We encourage applications from people of all abilities and backgrounds - including Aboriginal and Torres Strait Islander peoples, the LGBQTI+ community, linguistically diverse, and people living with disability. When you apply, you can choose to note the pronouns you use and /or any reasonable adjustments needed to take part equitably during the interview process. Visit
www.telstra.com.au/careers/diversity-and-inclusion or email us at DisabilityandAccessibility@team.telstra.com noting your preferred method of contact
Recruitment Start Date:04/08/2026
Recruitment End Date: 01/09/2026
Remuneration Range: AUD $98,200 to $147,400
Telstra InfraCo is Telstra’s specialist infrastructure business. We are committed to partnering with our customers to accelerate business opportunities by accessing our diverse national telecommunications infrastructure. Telstra InfraCo’s growing asset portfolio includes 250,000 kilometres of fibre optic cable, 370,000 kilometres of duct, 160,000 poles, and thousands of fixed network facilities including data centres, cable landing stations and satellite ground stations. Telstra InfraCo supports Australia’s fixed and mobile networks, and has access to 400,000 kilometres of sub-sea cables enabling greater connectivity and reach for our customers globally. Our unrivalled expertise and proven infrastructure experience tells us what works today, and shapes how we are building for tomorrow.
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