Your potential has a place here with TTEC’s award-winning employment experience. As a Quality Assurance Specialist working from home or onsite in locations in the Philippines such as Cebu, Lipa, Pampanga, Sta. Rosa, you’…
Skills: Quality Assurance, Data Analysis, Active Listening, Auditing, KPI Tracking
Your potential has a place here with TTEC’s award-winning employment experience. As a Quality Assurance Specialist working from home or onsite in locations in the Philippines such as Cebu, Lipa, Pampanga, Sta. Rosa, you’…
Skills: Quality Assurance, Data Analysis, Active Listening, KPI Auditing, Calibration
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Fraud Specialist IV – Cebu Fraud Operations (Commercial & Investment Bank) (Open to Fresh Graduates)
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Skills: Service Quality Frameworks, SERVQUAL, CRM Technology, CXM Platforms, Business Process Management
Company Description Aboitiz Foods is an integrated regional food and agribusiness company dedicated to creating a high-performance culture anchored on our time-honored values of Integrity, Teamwork, Innovation, and Respo…
Skills: Service Quality Frameworks, SERVQUAL, CRM Technology, CXM Platforms, Business Process Management
Company Description Aboitiz Foods is an integrated regional food and agribusiness company dedicated to creating a high-performance culture anchored on our time-honored values of Integrity, Teamwork, Innovation, and Respo…
Skills: Service Quality Frameworks, SERVQUAL, CRM Technology, CXM Platforms, Business Process Management
Design, develop and maintain data solutions for data generation, collection, and processing. Create data pipelines, ensure data quality, and implement ETL (extract, transform and load) processes to migrate and deploy dat…
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Cebu City, Central Visayas, Philippines · Remote OK
Senior+
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Skills: Microsoft Dynamics 365 ERP Technical, Application Development, System Integration, Data Migration, Customization
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Skills: Data Processing, Customer Service, Database Management, Payment Processing, Record Keeping
Trax Inc. provides cloud-based solutions and services to automate and manage freight invoice auditing and payment processing for buyers and sellers of logistics services. The Trax platform enables companies to optimize s…
Skills: Data Analytics, Data Management, Freight Contract Analysis, Financial Risk Mitigation, Reporting
Trax Inc. provides cloud-based solutions and services to automate and manage freight invoice auditing and payment processing for buyers and sellers of logistics services. The Trax platform enables companies to optimize s…
Skills: Mandarin Proficiency, English Proficiency, Data Analysis, Excel, Problem Solving
The specialist evaluates and analyzes customer interactions across various channels to improve satisfaction scores and ensure policy compliance. They are responsible for conducting audits, facilitating calibration sessions, and developing quality standard documentation.
Requirements
Candidates must have a high school diploma or equivalent and at least 6 months of customer service and call center experience. Proficiency in interpreting and manipulating data for reporting purposes is also required.
Full job description
Your potential has a place here with TTEC’s award-winning employment experience. As a Quality Assurance Specialist working from home or onsite in locations in the Philippines such as Cebu, Lipa, Pampanga, Sta. Rosa, you’ll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the Philippines says it all!
What You’ll be Doing
Do you have a passion to help boost performance? Do you love pinpointing areas for improvement?
You’ll evaluate and analyze customer interactions to improve customer experience and satisfaction scores. Your active listening skills will help make sure proper information is being given to customers while you analyze spreadsheets to pinpoint any patterns to help guide performance training. This includes making sure employees are giving proper verbal statements, client requirements and policies are being met, and finding similarities between associate scripts.
You'll report to the Quality Assurance Manager. You’ll contribute to the success of the customer experience as well as the overall success of the team.
During a Typical Day, You’ll
Assists the Quality/Training Manager and Assistant Manager in auditing Key Performance Indicators (KPIs) for TTEC Operations, like outgoing correspondence and external survey results.
Review and evaluate operational procedures, including Customer Service interactions from all communication channels, service requests, refund processing, Transponder fulfillment, outgoing correspondence, and future quality review implementations.
Coordinates the logistics and conducts related audits, including sample selection, documentation, and reporting of results.
Facilitate periodic calibration sessions with the Customer Service department and all other areas of operations to ensure consistency in the evaluation process.
Assist the Quality/Training Manager and Assistant Manager with administrative functions, including developing Standard Operating Procedures (SOPs), Quality Standard Definition Document (QSDD), Quality Forms, and coordinating quality recognition programs.
Assist with the data and analysis of quality reports in conformance with agreed-upon formats, including developing reports when necessary.
Performs special projects as required, such as assisting with the development, research, and delivery of new training or other necessary duties.
Flexibility to perform job duties on-site, off-site, or remote, as business needs dictate
What You Bring to the Role
High school diploma or equivalent
6 months or more of customer service and call center experience
Understanding, interpreting, and manipulating data for reporting
What You Can Expect
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Ask us about our paid time off (PTO) and wellness and healthcare benefits
And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
We’re TTEC (pronounced t.tec). For over 40 years we have been obsessed with one thing: Helping the world’s best brands deliver exceptional customer experiences (CX). We're not just another BPO company. We're CX innovators, with deep understanding of what makes customers happy. We seamlessly blend human expertise with the power of AI to deliver optimized solutions across every touchpoint – from customer care and tech support to sales, collections, and trust & safety.
Offices: 100 Congress Ave, Suite 1425, Austin, Texas 78701, US · 1 Canadian Rd, Oakville, Ontario L6J 5E4, CA · 40 E. Rio Salado Parkway, Suite 150 and 1000, Tempe, Arizona 85281, US · 20101 Hamilton Ave, Suites 100 and 350, Torrance, California 95652, US · 555 Rue Chabanel E, Suite 302, Montreal, Quebec H2N 2J2, CA
How many Data & Analytics jobs are open in Cebu City, Philippines right now?
There are currently 68 open data & analytics positions in Cebu City, Philippines listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Data & Analytics roles in Cebu City, Philippines?
Companies currently hiring include Accenture, Pilmico Foods Corporation - Aboitiz Company, RealPage, Inc., Trax Technologies, Qualfon, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Data & Analytics jobs in Cebu City, Philippines?
Yes — 18 of the 68 open data & analytics positions offer remote or hybrid work (9 remote, 9 hybrid).
How do I apply for Data & Analytics jobs in Cebu City, Philippines?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.