Cebu City, Central Visayas, Philippines · On-site
Overview The Senior Technical Coach leads technical enablement and performance coaching across both Technical Coaches or frontline Customer Support agents handling complex products (e.g., OneSite, Knock, Accounting). Thi…
Skills: Technical Coaching, Performance Coaching, SaaS Troubleshooting, Python, SQL
Cebu City, Central Visayas, Philippines · On-site
Position Summary The Workforce Coordinator is an Associate Manager-level role responsible for coordinating and enhancing Workforce Management (WFM) practices across multiple sites. This role is pivotal in driving operati…
Skills: Workforce Management, Forecasting, Capacity Planning, Scheduling, Workforce Analytics
Cebu City, Central Visayas, Philippines • On-site
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Leads technical and performance coaching for support agents and coaches to improve operational KPIs and resolution quality. Drives innovation by implementing AI-enabled support capabilities and automation scripts to enhance productivity.
Requires a bachelor's degree and at least 2 years of technical support experience, including 1+ year in a coaching or leadership role. Must possess proficiency in Python, SQL, and experience supporting complex SaaS or ERP products.
The Senior Technical Coach leads technical enablement and performance coaching across both Technical Coaches or frontline Customer Support agents handling complex products (e.g., OneSite, Knock, Accounting). This role expands beyond technical coaching into direct performance coaching, ensuring agents and coaches meet operational KPIs, deliver high-quality resolutions, and continuously improve. The role is responsible for bridging technical expertise, coaching excellence, and operational performance, while also driving innovation through AI enablement, including coding, automation, and development of agentic AI solutions to enhance support delivery. The Senior Technical Coach operates with a hybrid span of responsibility:• Oversees and mentors Technical Coaches or;• Directly supports a small group of complex-product agents (ideal ratio 1:5) through performance and technical coaching This position collaborates closely with Product, Engineering, CX, WFM, and Training teams to optimize processes, reduce escalations, and elevate both technical and customer experience outcomes.
Provide dual-layer coaching (Technical + Performance) to both Technical Coaches and assigned frontline agents:
Drive adoption of AI-enabled support capabilities:
Required:
Technical Skills:
Ability to lead high-impact coaching conversations
RealPage is the leading global provider of AI-enabled software platforms to the real estate industry. By using RealPage solutions for operational excellence in the front office and throughout property operations, many leading property owners, operators and investors gain transparency into asset performance with data insights, enhancing experiences with customized tools and improving efficiencies to generate incremental yield. In 2021, 2022, 2023 and 2024, RealPage was recognized as ENERGY STAR® Partner of the Year for Sustained Excellence from the Environmental Protection Agency (EPA) and the U.S. Department of Energy. In 2024, RealPage was recognized as one of America’s Best Employers by Forbes and America’s Best Employers for Women by Forbes and one of America’s Greatest Workplaces for Women by Newsweek. RealPage has been recognized as The TITAN Innovation Awards’ 2024 Gold Winner in the Innovation in Services and Solutions – Real Estate category for LOFT™. Founded in 1998 and headquartered in Richardson, Texas, RealPage joined the ThomaBravo portfolio of market-leading enterprise software firms in 2021 to realize faster growth and innovation in serving more than 24 million rental units from offices in North America, Europe and Asia. RealPage has been certified as a Great Place to Work™ in India, the Philippines, the UK and the U.S.
Offices: 2201 Lakeside Blvd., Richardson, Texas 75082, US · 5th Floor, Building No. 20, Mindspace Cyberabad, Hyderabad, AP 500084, IN · 2201 Lakeside Blvd, Richardson, TX 75082, US
There are currently 22 open data & analytics positions in Cebu City, Philippines listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include RealPage, Inc., UnitedHealth Group, CPC - Colder Products Company, Accenture, Trax Technologies, among others. Browse the listings above to see every active employer.
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