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Global Resource Solutions, Inc. (GRS) is seeking an enthusiastic, motivated, detail orientated, and talented individual for the position of Technical Customer Success Manager. This is a Remote Position. Job Description: …
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ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
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Full-time
bachelor degree
Posted 1d ago
~40 hrs/week
Remote in Washington, District of Columbia, United States
Responsibilities
The Technical Customer Success Manager will process and analyze public comments on federal rules using an AI-assisted platform. They are responsible for maintaining traceable records, producing neutral summaries, and ensuring data accuracy for regulatory workflows.
Requirements
Candidates must have at least two years of experience in regulatory analysis and a bachelor's degree or equivalent experience. Proficiency in federal rulemaking processes and familiarity with specific Microsoft server and operating systems are required.
Full job description
Global Resource Solutions, Inc. (GRS) is seeking an enthusiastic, motivated, detail orientated, and talented individual for the position of Technical Customer Success Manager. This is a Remote Position.
Job Description:
Summary: The Technical Customer Success Manager will be required to process and analyze public comments on proposed federal rules under the direction of a lead regulatory analyst. Produce clear summaries and maintain a complete, traceable record of issues, recommendations and supporting evidence. Work combines careful document review, structured data management and use of an AI-assisted analytical platform.
Essential Duties & Responsibilities:
Download and organize authorized public-comment records and attachments, preserving source identifiers and original materials.
Reconcile intake totals and flag missing, unreadable, duplicate or inconsistent records for resolution.
Apply approved issue categories; identify comments that address several issues without losing the source relationship.
Distinguish form-letter families, unique submissions and substantive additions according to the approved methodology.
Prepare neutral summaries of positions, recommendations and evidence; elevate ambiguous or high-risk material.
Check AI-generated classifications and summaries against original submissions rather than accepting suggestions without review.
Maintain comment-to-issue mappings, quantitative tables and key issues matrix entries with clear review status.
Produce accessible Word/Excel work products and support peer review, corrections, weekly meetings and delivery tracking.
Support authorized publication workflows after required review and approval; protect nonpublic information.
Requirement:
Two (2) or more years experience in regulatory analysis
Bachelor’s Degree in a related area or equivalent experience (Four (4) years)
SecurityRequirements:
Skills:
Working knowledge of federal notice-and-comment rulemaking and experience reading, organizing, summarizing and analyzing public comments or comparable regulatory records.
Familiarity with the Administrative Procedure Act, FDMS, federal style guidance and accessibility requirements is expected.
Knowledge of Microsoft Windows 2008 R2/2012 R2 Server, Microsoft Exchange Server 2003/2010, Microsoft Windows 7/10 operating systems (OS) administration and associated hardware
Physical Requirements: This position requires employees to be willing and able to: sit, bend, reach, stoop, squat, stand, and walk.
Communication:Excellent customer service via phone and face to face conversation, excellent written and oral command of English.
GRS is an Equal Opportunity Employer. GRS will continue to abide by obligations under VEVRRA and Section 503 physical or mental disability, protected veteran status, or any other characteristics that are protected by law.
Management Consultants to Government and Business.
Industry
Business Consulting and Services
Company size
51-200 employees
Founded
2006
Headquarters
McLean, VA
LinkedIn followers
1,480
Global Resource Solutions, Incorporated (GRS) provides integral functional support services to government agencies and corporate organizations. GRS specializes in working with senior executives and leadership in government and business by giving them tailored solutions based on their objectives and desired effects.
GRS is an experienced small business that is serving customers in many industries to include the Department of Defense, the Intelligence Community, and the Federal Government; we provide a full range of capabilities and tools to support the advancement of policies, procedures, and infrastructure to facilitate continuity of operations and increased productivity.
GRS provides its customers with the technical expertise, practical reasoning, in-depth understanding and the depth of skills they need and want.
Offices: 8201 Greensboro Drive, Suite 300, McLean, VA 22102, US
Intelligence AnalysisSecurityand Information Assurance and CyberBusiness IntelligenceSecurityManagement ConsultingGovernment
How many Customer Service & Support jobs are open in Washington, DC right now?
There are currently 2,688 open customer service & support positions in Washington, DC listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Washington, DC?
Companies currently hiring include CVS Health, Starbucks, Domino's, Marriott International Hotels, Inc., Aramark Healthcare+, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Washington, DC?
Yes — 475 of the 2688 open customer service & support positions offer remote or hybrid work (244 remote, 231 hybrid).
How do I apply for Customer Service & Support jobs in Washington, DC?
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