Washington, District of Columbia, United States · On-site
IT Help Desk Manager Location: Washington, DC (hybrid) - some travel to Herndon, VA Clearance: Active Secret or higher Status: Exempt About This Role The IT Help Desk Manager is responsible for leading and supporting a t…
Skills: Team leadership, ITSM, ServiceNow, Cherwell, Jira Service Management
Washington, District of Columbia, United States · On-site
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work togethe…
Skills: Team Leadership, Retail Management, Customer Service, Coaching, Mentorship
Washington, District of Columbia, United States · On-site
$16/hr–$25/hr
Bond Vet is on a mission to strengthen the human-animal bond through better pet care. We offer primary and urgent care, so we’re there for pets when they need us most. Our clinics are designed with pets and people in min…
Skills: Veterinary terminology, Animal handling, Animal restraint, Scribing, Customer service
Washington, District of Columbia, United States · On-site
$41/hr–$43/hr
Job Posting TitleCareer Fair- Armed Security OfficerJob Description Security Officer Career Fair Job Description Join PGSUSA– Protecting What Matters Since 1996 Are you ready to take your career to the next level w…
Skills: Security, Customer service, Communication, Professionalism, Sound judgment
Washington, District of Columbia, United States · On-site
$22/hr
Job Posting TitleCareer Fair- Unarmed Security OfficerJob Description Security Officer Career Fair Job Description Join PGSUSA– Protecting What Matters Since 1996 Are you ready to take your career to the next level…
Skills: Security, Customer service, Communication, Interpersonal skills, Professionalism
Washington, District of Columbia, United States · On-site
$65k–$71k/yr
Description Salary: $65,000 - $71,000/year Work location: On-site 5 days/week, Washington, DC The Senior Help Desk Technician provides frontline technical support, assisting customer personnel with hardware, software, an…
Skills: Technical support, M365/O365, Azure AD, Intune, SharePoint
Washington, District of Columbia, United States · Remote Solely
We are seeking an organized and detail-oriented Remote Travel Planner to support daily operations by coordinating travel arrangements, managing itinerary details, and ensuring a smooth and well-structured experience from…
Skills: Travel planning, Itinerary management, Data entry, Time management, Communication
Washington, District of Columbia, United States · On-site
$20/hr–$24/hr
Overview: Tiffany & Co… the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For 175 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & C…
Skills: Analytical skills, Microsoft Word, Microsoft Excel, Inventory management, Order fulfillment
Washington, District of Columbia, United States · On-site
Responsibilities The George Washington University Hospital (GW Hospital) continues to be a leader in providing the highest level of quality and compassionate healthcare for the D.C. Region. U.S. News & World Report has j…
Skills: Patient Observation, Psychiatric Care, Fall Prevention, Elderly Care, Handicapped Care
Washington, District of Columbia, United States · On-site
Why the Navy Exchange Service Command? While some serve overseas for our country, we hold down the fort — we serve the men and women who wear the flag — America’s strength, America’s heart. We are here to guide them and …
Skills: Customer service, Front desk operations, Reservation management, Cash handling, Communication skills
Washington, District of Columbia, United States · On-site
Schulte Hospitality Group is seeking a dynamic, service-oriented Cook to join our team! Schulte Hospitality Group is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be…
Skills: Food preparation, Sanitation, Inventory management, Safety regulations, Communication
Washington, District of Columbia, United States · On-site
$21/hr–$22/hr
The Holiday Inn Washington DC-Central/White House is currently searching for an experienced, Full-Time hotel Night Auditor for our Logan Circle Neighborhood property in Washington DC. Night Auditor (Overnight Shift 11 PM…
Skills: Night Audit, Front Desk Operations, Customer Service, Cash Handling, Credit Card Processing
Washington, District of Columbia, United States · Hybrid
$90k–$147k/yr
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the li…
Skills: IT Project Management, Help Desk Support, ITIL Framework, Communication, Collaboration
Washington, District of Columbia, United States · Remote Solely
Company Overview CharacterStrong's Background & Mission CharacterStrong, a FullBloom Company, is a fast-paced, tech education company that makes PreK-12 digital, social-emotional learning curricula and offers professiona…
Skills: Technical Support, Troubleshooting, Windows, MacOS, Linux
Washington, District of Columbia, United States · On-site
Overview JOB SUMMARY: Provides technical support to clients by troubleshooting applications, systems access, hardware, software, and network related issues. Identifies and resolves complex issues or escalates issues to t…
Skills: Technical support, Troubleshooting, Hardware maintenance, Software configuration, Network topology
Washington, District of Columbia, United States · On-site
$65k–$75k/yr
Trinity Washington University Medical Assistant Salary Range: 65k to 75k (Salary determination is based on experience & qualifications & certifications). Trinity Washington University seeks a Medical Assistant located in…
Skills: Medical assisting, Phlebotomy, Triage, Electronic health records, Medical coding
Washington, District of Columbia, United States · Remote OK
Job Description Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience ac…
Skills: Electrical systems, Mechanical systems, Troubleshooting, Rail industry knowledge, PC proficiency
Marriott International Hotels, Inc.Washington, District of Columbia, United States · On-site
POSITION SUMMARY Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area. Enter guest rooms following procedures for gaining access and ensuring vacancy…
Skills: Housekeeping, Cleaning, Customer service, Attention to detail, Time management
Washington, District of Columbia, United States · On-site
AutoZone’s store teams are the frontline of WOW! Customer Service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, assist customers …
Skills: Customer service, Automotive parts knowledge, Sales, Inventory management, Diagnostic tools
Washington, District of Columbia, United States · On-site
Summary Come join a company that strives for Extraordinary People and Exceptional Performance! Chenega Enterprise Systems & Solutions, LLC, a Chenega Professional Services’ company, is looking for a Victim Notifica…
Skills: Supervision, Case Management, Data Validation, Quality Assurance, Reporting
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The IT Help Desk Manager leads a team of 10-15 Tier 1 agents to ensure high-quality customer service and timely incident resolution. They are responsible for overseeing daily queue management, agent performance, training, and adherence to ITSM standards.
Candidates must have 5-10 years of IT support experience, including at least 1-2 years in a supervisory role, and possess an active Secret clearance or higher. Proficiency in ITSM ticketing systems and strong communication skills are required, along with relevant HDI certifications.
Location: Washington, DC (hybrid) - some travel to Herndon, VA
Clearance: Active Secret or higher
Status: Exempt
The IT Help Desk Manager is responsible for leading and supporting a team of 10–15 Tier 1 help desk agents in a fast-paced service delivery environment. This position ensures high-quality customer service, timely incident resolution, and continuous improvement of help desk operations. The Manager oversees daily queue management, agent performance, training, and alignment with IT service management (ITSM) standards.
Team Leadership & Supervision
Operational Management
Customer Service & Quality Assurance
Training & Development
Reporting & Continuous Improvement
IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions. IntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance.
For individuals with disabilities who would like to request an accommodation, please contact [email protected] or 703-575-9715.
IntelliDyne is a leading IT services firm enabling better business performance through innovative technology solutions.
IntelliDyne is a leading government information technology firm enabling better mission performance through innovative technology solutions. We manage public sector programs that deliver higher operational efficiency and measurable value to our clients. We advise, develop, and execute effective solutions in Enterprise IT Management, Analytics, Cyber Security & Information Assurance, Application Development, and Cloud Computing.
Offices: 1950 Old Gallows Rd, Suite 750, Vienna, Virginia 22182, US
There are currently 2,688 open customer service & support positions in Washington, DC listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include CVS Health, Starbucks, Domino's, Marriott International Hotels, Inc., Aramark Healthcare+, among others. Browse the listings above to see every active employer.
Yes — 475 of the 2688 open customer service & support positions offer remote or hybrid work (244 remote, 231 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
