Washington, District of Columbia, United States · Hybrid
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Washington, District of Columbia, United States · On-site
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Washington, District of Columbia, United States · On-site
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Washington, District of Columbia, United States · On-site
$18/hr–$25/hr
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Washington, District of Columbia, United States · On-site
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Washington, District of Columbia, United States · On-site
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Washington, District of Columbia, United States · On-site
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Washington, District of Columbia, United States · On-site
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Washington, District of Columbia, United States · On-site
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Washington, District of Columbia, United States · On-site
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Washington, District of Columbia, United States · On-site
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Washington, District of Columbia, United States · On-site
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Washington, District of Columbia, United States · On-site
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Washington, District of Columbia, United States · On-site
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Washington, District of Columbia, United States · On-site
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Washington, District of Columbia, United States · On-site
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Washington, District of Columbia, United States · On-site
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Skills: Customer Service, Guest Relations, Driving, Baggage Handling, Communication Skills
Washington, District of Columbia, United States · On-site
$12/hr–$16/hr
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Washington, District of Columbia, United States · On-site
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Washington, District of Columbia, United States · On-site
$22/hr–$28/hr
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Manage day-to-day relationships with 20+ automotive dealer accounts to drive product adoption and retention. Execute product implementation, provide ongoing training, and serve as the primary point of contact for issue resolution.
Requires a bachelor's degree and 3-5 years of professional experience in sales, marketing, or customer service within a luxury automotive retail environment. Must be local to the Seattle market and capable of 80-100% travel.
Founded in 2012, automotiveMastermind, a part of Mobility Global, is the automotive industry's trusted data and technology provider. The company drives greater salesperson efficiency through its use of Actionable Intelligence and personalized experiences. Through a combination of behavioral predictive analytics, targeted marketing outreach, and expert consulting, automotiveMastermind empowers dealers and OEMs to seamlessly blend data and intelligence with personalized insights. automotiveMastermind is headquartered in New York City. For more information, visit www.automotivemastermind.com.
What you will do:
As a Dealer Relations Manager, you must possess superior communication skills that enable you to build high-level relationships throughout the entire dealership. You consistently demonstrate a clear comprehensive understanding of our dealer partners goals, pain points, markets, and their competitors, as well as automotive business trends. You are highly organized, task and detail-oriented, articulate, flexible, self-motivated, and capable of working well under pressure. You are driven to provide the highest level of unwavering customer service through coaching, training, and consultation. Your professional experience has instilled a sense of urgency without compromising the strategic approach to achieve success for our dealer partners.
Ideal candidate:
We are seeking candidates local to the Seattle Market. You have practical experience, a comprehensive understanding, and strong working knowledge of how an automotive dealership runs day to day. You can travel as needed within and out of your defined territory. You continually strive to meet or exceed expectations in all aspects of your role, from servicing our partners to proactively contributing and collaborating with the team and dealerships.
· Possess an in depth understanding of our software platform functionality, related services and an overview of the technical functionality. Leverage this knowledge to strategically implement processes and work with executive management, floor management and other various departments within the dealership on appropriate usage.
· Responsible for day-to-day dealer relationship management and champion the adoption and ongoing use of the company product in the dealerships
· Execute launch planning, manage the product implementation and deliver initial and ongoing training to meet the needs of the dealers in their area through regular monthly performance visits as well as the same to the regional team
· Serve as first point of contact for our handling dealerships issues and follows up on those that have been escalated
· Bring best practice knowledge of the product into the client organization to support the company’s value proposition to its dealerships and to teammates on the regional team
· Ensure that product changes, new features and releases are communicated and implemented in a timely manner to their accounts
· This position will cover a geographical area and work as part of a larger team reporting to a Director of Dealer Relations
· Responsible for the retention of 20+ accounts
Who you are:
· Bachelors’ degree in Business, Management, Marketing or a related field
· 3-5 years professional experience working in sales, marketing or customer service in a luxury automotive retail environment
· Significant experience working with CRM tools and are at ease with technology
· Think quickly on your feet and handle ambiguity
· Communicate well both orally and in writing and demonstrate business and financial acumen in your daily work
· Know how to establish rapport and develop meaningful relationships with your clients
· Negotiate effectively, finding the win-win solution to problems
· Proactively solicit feedback, ask clarifying questions and resolve issues in a non-confrontational way
· Ability to perform as part of a larger team and work independently to schedule and prioritize your work
· Regularly assess your own performance and adapt your work to achieve better results
· Must believe in what you do and feel a vested interest the company’s success
· This role requires 80%-100% travel within the region and nationally as needed
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is the policy of Mobility to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Mobility will provide reasonable accommodations for qualified individuals with disabilities.
Mobility Global (formerly S&P Global Mobility) helps people and businesses make vital decisions in the automotive industry with confidence. Every day, billions of decisions shape how vehicles are built, sold, bought, and maintained. As the industry becomes more complex, from electrification to software-defined vehicles and geopolitical trade disruptions, those decisions are happening faster, with higher stakes. Built on more than 100 years of automotive insights, we give you the data, expertise, and perspective you need to see what’s coming and act on it. From planning and forecasting to sales and ownership, we connect the signals across consumers, vehicles, and markets so you can move forward with clarity. That means sharper insight, faster innovation, and answers you can trust. We work with the people who build, sell, buy, and maintain vehicles — from automakers and suppliers to dealers and consumers — helping them turn complex questions into clear, actionable decisions. Learn more: https://www.mobilityglobal.com/ Questions? Contact your account representative or reach us on +1 845-205-0145.
There are currently 2,178 open customer service & support positions in Washington, DC listed on Clera. New openings are added daily as companies post roles.
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