Washington, District of Columbia, United States · On-site
$18/hr–$22/hr
La Clínica del Pueblo Job Description Job Title: Patient Access Representative I (PAR I) Department: Patient Services – Clinical Operations Supervisor: Health Center Manager Location: Washington, D.C. Classi…
Skills: Customer Service, Insurance Verification, Appointment Scheduling, Medical Billing, Patient Portal Management
Washington, District of Columbia, United States · On-site
$22/hr–$28/hr
La Clínica del Pueblo Job Description Job Title: Case Manager Department: Health Equity Supervisor: Community Partnerships Manager Location: The position will work in Washington, DC and Hyattsville, MD. Will be wo…
Skills: Case Management, Care Coordination, Bilingual English/Spanish, Microsoft Excel, Patient Advocacy
Washington, District of Columbia, United States · On-site
$41k–$46k/yr
La Clinica del Pueblo Job Description Job Title: Research Assistant (RA) Department: Patient Services Supervisor: Chief Health Officer Location: The position is located in Washington DC Classification: Exempt/Salaried La…
Skills: Data Management, Microsoft Excel, REDCap, Microsoft Access, Participant Recruitment
Hyattsville, Maryland, United States · Hybrid
$28/hr–$31/hr
La Clinica del Pueblo Job Description Job Title: Contact Center Supervisor Location: Hyattsville, MD Reports To: Health Center Manager (HCM) Department: Patient Medical Services FLSA Status: Non-exempt Summary: The Healt…
Skills: Team Supervision, Performance Management, KPI Analysis, Patient Interaction, Workflow Optimization
Washington, District of Columbia, United States · On-site
$100/hr–$112/hr
La Clínica del Pueblo Per Diem Physician (MD or DC) Department: Patient Services Reports to: Chief Health Officer Location: Washington, DC and/or Hyattsville, MD Classification: Contract About La Clínica de…
Skills: Primary Care, Chronic Condition Management, Preventive Health Screenings, Electronic Health Records, Trauma-Informed Care
Washington, District of Columbia, United States · On-site
$68/hr–$70/hr
La Clínica del Pueblo Per-Diem Nurse Practitioner Department: Patient Services Reports to: Chief Health Officer Location: Washington, DC and/or Hyattsville, MD Classification: Hourly Classification: Contract About…
Skills: Primary Care, Chronic Condition Management, Preventive Care, Patient Education, Electronic Health Records
Washington, District of Columbia, United States · On-site
$130k–$240k/yr
La Clínica del Pueblo Lead HIV Medicine Clinician (NP or Physician) Department: Patient Services Reports to: Chief Health Officer Location: Washington, D.C. and Hyattsville, MD Classification: Exempt / Salaried Ab…
Skills: HIV Medicine, Primary Care, Clinical Oversight, PrEP/PEP, Hepatitis C Treatment
Hyattsville, Maryland, United States · On-site
$22/hr–$25/hr
La Clínica del Pueblo Job Description Job Title: Patient Access Representative I (PAR I) Department: Patient Services – Clinical Operations Supervisor: Health Center Manager Location: Hyattsville, MD Classif…
Skills: Customer Service, Insurance Verification, Scheduling, Bilingual English/Spanish, Medical Terminology
Hyattsville, Maryland, United States · On-site
$18/hr–$22/hr
La Clínica del Pueblo Job Description Job Title: Contact Center Agent Department: Patient Services Supervisor: Health Center Manager Location: On-Site Hyattsville, MD Classification: Non-Exempt Synopsis: The Call …
Skills: Customer Service, Appointment Scheduling, EHR Systems, HIPAA Regulations, Insurance Verification
Washington, District of Columbia, United States • On-site
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Acts as the primary entry point for patient services by managing high-volume calls, scheduling appointments, and handling front-office check-ins. Responsible for insurance verification, collecting payments, and coordinating patient flow between clinical and mental health services.
Requires a high school diploma or GED, with a preference for an associate degree and experience in customer service or healthcare. Must possess strong communication skills and the ability to work with diverse populations, with BLS/CPR certification required within 90 days.
La Clínica del Pueblo
Job Description
Job Title: Patient Access Representative I (PAR I)
Department: Patient Services – Clinical Operations
Supervisor: Health Center Manager
Location: Washington, D.C.
Classification: Non-Exempt/Hourly
Synopsis: At La Clinica del Pueblo, the Patient Access Representative I (PAR I) plays a fundamental role daily by supporting a range of tasks to ensure smooth operations. Patient Access Representative I serves primarily as the entry point for answering incoming phone calls received through our Contact Center and scheduling appointments for our clinical and mental health services. Patient Access Representatives I must display excellent customer service, communication, interpersonal, and organizational skills, and the ability to handle a high volume of calls in a fast-paced environment. This role facilitates accessing care via telephone, messages through the patient portal, and distribution of telephone encounters.
Qualifications
Required Education and Experience
Preferred Education and Experience
Required Skills/Abilities/Certifications/Licenses
Preferred Skills/Abilities/Certifications/Licenses
Primary Essential Duties and Responsibilities
Front Office Customer Service
Contact Center
Physical Requirements
Supervisory Responsibilities: None
Building a healthy Latino community through culturally appropriate services, focusing on those most in need.
La Clínica del Pueblo is a Federally Qualified Health Center that serves the Greater Washington Area. We provide integrated primary care, mental health, and case management services. We also offer a range of programs that support people living with HIV, assist survivors of gender-based violence, deliver school-based mental health services, and offer health literacy education. Founded in 1983, La Clínica is a trusted leader and continues to champion policies that increase access to health care for the Latino community and all who call this area home.
Offices: 2831 15th Street NW, Washington, DC 20009, US · 3166 Mount Pleasant St NW, Washington, District of Columbia 20009, US · 2970 Belcrest Center Dr, Hyattsville, Maryland 20782, US
Building a healthy Latino community through culturally appropriate services, focusing on those most in need.
La Clínica del Pueblo is a Federally Qualified Health Center that serves the Greater Washington Area. We provide integrated primary care, mental health, and case management services. We also offer a range of programs that support people living with HIV, assist survivors of gender-based violence, deliver school-based mental health services, and offer health literacy education. Founded in 1983, La Clínica is a trusted leader and continues to champion policies that increase access to health care for the Latino community and all who call this area home.
Offices: 2831 15th Street NW, Washington, DC 20009, US · 3166 Mount Pleasant St NW, Washington, District of Columbia 20009, US · 2970 Belcrest Center Dr, Hyattsville, Maryland 20782, US
