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Part-time
Permanent Contract, Full Training And Support, Whitbread Benefits Card, Hotel Room Discounts, Company Pension, Save As You Earn Scheme
Posted 27d ago
~24 hrs/week
Responsibilities
Lead hotel shifts across reception, housekeeping, and restaurant departments to ensure smooth operations and guest satisfaction. Provide coaching to team members and handle guest queries and problem-solving on the floor.
Requirements
Previous experience leading people in a busy customer-facing environment is required, though specific hotel experience is not necessary. Candidates must be confident decision-makers who remain calm under pressure.
Full job description
We're currently recruiting in our Swindon West (M4, J16). Working 24 hours per week, paying up to £13.86 per hour.
Duty Manager – Swindon West (M4, J16) Premier Inn
This isn’t a desk job.
You’ll spend your shift helping guests, leading your team and keeping the hotel running smoothly.
One moment you might be helping reception with a guest query. The next, you could be supporting housekeeping, checking rooms, helping during a busy breakfast service or briefing the team before the next rush.
If you enjoy leading from the front, solving problems and making things happen, this could be your next step.
And if you’d like to become a Hotel Manager one day, this is a brilliant place to start.
Pay, hours and location
Pay: Up to £13.86 per hour
Contract: Permanent – we don’t do zero-hours contracts.
Hours: 24 guaranteed hours per week.
Location: Swindon West (M4, J16), Great Western Way, Swindon, Wiltshire, SN5 8UB
Shifts: Includes evenings, weekends and busy guest periods.
What you’ll do
As Duty Manager, you’ll help lead the hotel during your shift. You’ll work across reception, housekeeping and the restaurant to make sure our guests have a great stay and your team has everything they need. You’ll:
Lead shifts across the hotel and deliver clear pre-shift briefings
Support and coach team members throughout the day
Help guests with questions and sort out problems
Jump in to support different teams, from reception to the restaurant
Spot issues early and put them right
Help keep guests safe and the hotel running the way it should
Work closely with the Hotel Manager and wider leadership team
This isn’t a role where you stand back and supervise.
You’ll be out on the floor, helping your team wherever you’re needed.
You don’t need hotel experience
Some of our best Duty Managers joined us from retail, supermarkets, restaurants, pubs, leisure, healthcare and customer service.
If you’ve led people before, we can teach you the hotel.
You may have worked as a:
Team Leader
Supervisor
Shift Manager
Assistant Manager
Any role where you’ve been responsible for leading people in a busy customer-facing environment would suit us.
What matters most is that you’re confident making decisions, enjoy helping people and stay calm when things get busy.
Why join Premier Inn?
We’re proud to be the UK’s biggest hotel brand, but it’s our people that make the difference.
As a Duty Manager, you’ll learn how an entire hotel operates – not just one department.
You’ll work alongside experienced managers, build your leadership skills and gain experience that can help you progress into a Hotel Manager role.
If you’re ambitious, we’ll help you keep moving.
What you’ll get
Permanent contract with guaranteed hours
Full training and support from day one
A clear career path with real opportunities to progress
Whitbread Benefits Card – up to 60% off Premier Inn rooms
Company pension and Save As You Earn scheme
Discounts on shopping, travel, cinema, supermarkets and more
Is this role right for you?
If you:
Like being busy and working with people
Enjoy leading by example
Stay calm under pressure
Take ownership instead of waiting to be asked
Want a role where every day is different…
…then we’d love to hear from you.
Apply today and start building a career that never stops.
Related keywords
HospitalityDuty ManagerHotel ManagementCustomer FacingShift LeadershipPremier InnGuest RelationsHousekeepingReceptionRestaurant Service
We're the UK’s largest operator of hotels and restaurants with some of the country’s most successful hospitality brands.
Industry
Hospitality
Company size
10,001+ employees
Headquarters
Houghton Regis, Dunstable
LinkedIn followers
99,174
Total funding
$189M
Whitbread PLC is the owner of the UK’s favourite hotel chain, Premier Inn, as well as restaurant brands, Beefeater, Brewers Fayre, Table Table, Bar + Block and Cookhouse and Pub.
Whitbread employs more than 35,000 people in more than 1,200 Premier Inn hotels and restaurants across the UK and Germany, serving over five million customers every month.
At Whitbread we are committed to being a force for good in the communities in which we operate. Our Sustainability programme, ‘Force for Good’ is focused on enabling people to live and work well and is built around three pillars of Opportunity, Community and Responsibility.
Whitbread PLC is listed on the London Stock Exchange and is a constituent of the FTSE 100. It is also a member of the FTSE4Good Index.
Offices: Whitbread Court, Houghton Hall Business Park, Porz Avenue, Houghton Regis, Dunstable, LU5 5XE, GB
HospitalityFoodCorporate responsibilityand HotelsHospitalityRetailFood and BeverageTravel
How many Customer Service & Support jobs are open in Swindon, United Kingdom right now?
There are currently 133 open customer service & support positions in Swindon, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Swindon, United Kingdom?
Companies currently hiring include Nationwide Building Society, NEXT PLC, Whitbread, Greene King Brewery, Allied Universal, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Swindon, United Kingdom?
Yes — 41 of the 133 open customer service & support positions offer remote or hybrid work (12 remote, 29 hybrid).
How do I apply for Customer Service & Support jobs in Swindon, United Kingdom?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.