Location: 2386 Summer Street - Stamford, Connecticut 06905 Job Summary Be a problem solver, trusted advisor, and partner to the people and businesses in our Key Bank communities. The Branch Manager builds, coaches, devel…
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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$69k–$105k/yr
Full-time
high school, bachelor degree
Posted 35d ago
Apply by Oct 2
~40 hrs/week
Responsibilities
Lead and develop a branch team to provide excellent client service and achieve financial wellness goals for clients. Manage branch operations, ensure regulatory compliance, and drive the acquisition and growth of small business relationships.
Requirements
Requires a high school diploma (Bachelor's preferred) and at least 3 years of experience in sales leadership and small business deposit/credit operations. Must possess strong communication skills and a deep understanding of consumer credit and financial statements.
Full job description
Location:
2386 Summer Street - Stamford, Connecticut 06905Job Summary Be a problem solver, trusted advisor, and partner to the people and businesses in our Key Bank communities. The Branch Manager builds, coaches, develops, leads, and motivates a team that is capable of providing excellent client service in all interactions, analyzing clients' needs, and recommending financial solutions that help Key clients achieve confidence in their financial wellness and achieve their goals. The Branch Manager is accountable for branch operations and compliance by providing direction and guidance to branch team on operational/regulatory procedures, ensuring compliance with operational, security, audit procedures, and timely completion of branch operational tasks. The Branch Manager leads his/her team through consistent execution of the Branch Playbook to deliver on Branch Goals. The Branch Manager has a strong focus on acquiring and growing small business relationships and will serve as a market leader in the local community and/or designated business area. At KeyBank, we believe it's our opportunity and our privilege to help our clients move forward in their financial journey. We take pride in serving our clients and making them feel that no bank will fight harder for them.
Essential Functions
Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially
Engages in outside calling to small business clients in and around the community delivering the full depth and breadth of products and services Key offers; Develop centers of influence and networks in the community to identify prospective client referrals with a strong focus on Small Business
Accountable for growing the business through retention, expansion, and acquisition tactics, and for leading Branch team to success in attaining activity, behavior, and outcome expectations as well as achieving individual expectations.
Leads and develops the branch team, ensuring understanding of Key’s products and services, Key’s sales and service process and the competitive landscape, while instilling Key’s vision and values with branch team
Facilitate strong partnerships within branch team and with line of business partners, focusing on client acquisition and deepening the relationship of current clients; effectively manage internal and external COIs
Responsible for managing, staffing, and scheduling all direct report work schedules within the branch, including recruiting/identifying talent, interviewing, selecting the branch team, and successfully onboarding and training new teammates - while ensuring appropriate area staffing coverage by deploying teammates to other branches as needed
Deliver a consistent, disciplined coaching and performance management process by observational coaching, joint sales calls, growth and development, utilization of training tools, all leveraging our culture of reward and recognition
Provide guidance and direction to branch team to ensure compliance of regulatory, security and internal controls, which includes timely completion of all branch operations tasks
Work on Saturdays as directed by management.
Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.
Education
High School Diploma , GED, or equivalent experience (required)
Bachelor's Degree (preferred)
Work Experience
3+ years Experience in a sales capacity with a demonstrated ability to lead and coach a successful sales team. (required)
3+ years Demonstrated small business deposit/credit experience and familiarity with small business operations (required)
General understanding of financial statements and concepts (required)
Demonstrated understanding of consumer credit including loan to value, debt to income and credit reports (required)
Demonstrated ability to leverage Centers of Influence (COIs) to further promote business (required)
Demonstrated experience with influencing business partners, as this role will require significant influence of partners such as Key Investment Services, Mortgage and Business Banking sales professionals (required)
Demonstrated ability to effectively communicate and possess strong public speaking skills (required)
Licenses and Certifications
Notary License (preferred)
Skills
Lead by example and ensure consistent delivery of distinctive service for all clients; Develop the skills and confidences required of a high-performing team and profitably grow the business through enduring client relationships.
Is knowledgeable about the client’s accounts and business with the bank and uses sound judgment with clients and transactions.
Leads Branch sales team with a proactive client focus with preset appointments and quality conversations leading to recommendations that support clients’ financial wellness goals, leveraging system generated lead lists, walk-ins, and professional contacts.
Champions and fosters a culture that embraces change and continuous improvement and aligns change initiatives with the best of present organizational values, strategic intent, and practices; keeps focus on the desired end state while acknowledging the human impact.
Strong work ethic and high level of integrity.
Excellent time management skills with ability to lead team through multiple priorities.
Provide guidance and support to their teams; conduct regular coaching sessions and develop individual development plans.
Building and maintaining strong connections and interactions with clients, partners, and other stakeholders to acquire new clients, retain existing ones, and foster trust and loyalty.
Leading, developing, and supporting teammates through recruiting, training, performance management, and creating a positive work environment to ensure team alignment with the bank's goals.
Identifying and pursuing opportunities to grow the bank's sales by researching market trends, developing sales strategies, and implementing initiatives to attract new clients and expand existing relationships.
Implementing strategies and actions to grow the bank's market presence and client base by identifying new markets, developing new products or services, and expanding existing ones.
Collaborating with other businesses or organizations to achieve mutual goals by identifying potential partners, negotiating agreements, and managing ongoing relationships.
Managing the day-to-day activities required to run a bank branch efficiently, including overseeing transactions, ensuring compliance with regulations, maintaining security measures, and keeping accurate records.
Branch managers often need to make important decisions regarding client complaints, teammate conflicts, and business operations
Identifying and assessing potential risks in projects or tasks is crucial, especially when overseeing large sums of money
Strong leadership skills are essential for motivating and guiding teammates effectively
The ability to encourage and inspire the team to achieve company goals and improve productivity
Managing budgets, analyzing performance, and making informed decisions based on financial data
Tackling unexpected challenges and improving branch operations
Setting long-term goals and identifying opportunities for growth
Core Competencies
All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.
Physical Demands
Consumer Retail Management - Ability to communicate face to face and on the phone with clients, frequent use of hands to manipulate/grasp objects, occasional bending and lifting from floor height, frequent lifting of 1 – 10 lbs., occasional lifting of up to 30 lbs.
Travel
Occasional travel to include overnight stay.
Driving Requirements
Ability to routinely and frequently operate a motor vehicle with a valid driver's license.
Work Location Category
Branch
COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $69,000.00 - $105,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.
Please click here for a list of benefits for which this position is eligible.
Job Posting Expiration Date: 10/02/2026
KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].
Related keywords
Branch ManagementSmall Business BankingConsumer CreditLoan To ValueDebt To IncomeCenters Of InfluenceFinancial WellnessRegulatory ProceduresAudit ProceduresNotary LicenseClient AcquisitionPerformance ManagementRetail BankingFinancial Statements
For every financial need, we'll meet you in the moment. KeyBank Opens Doors.
Industry
Banking
Company size
10,001+ employees
Headquarters
Cleveland , Ohio
LinkedIn followers
132,969
Total funding
$3.3B
At KeyBank we’ve made a promise to our clients that they will always have a champion in us. To deliver on our promise, we’re committed to building a team of engaged employees who do the right thing for our clients and shareholders, and help them achieve financial wellness each and every day.
Headquartered in Cleveland, Ohio, KeyCorp is one of the nation’s largest financial services companies. Key Companies provide investment management, retail and commercial banking, consumer finance and investment banking products to individuals and companies throughout the United States and, for certain businesses, internationally.
Follow along for business and industry insights, expert advice and more resources to help you achieve your financial goals.
KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
KeyBank is Member FDIC. Equal Housing Lender. Credit applications are subject to credit approval.
Offices: 127 Public Square, Cleveland , Ohio 44114, US
How many Customer Service & Support jobs are open in Stamford, CT right now?
There are currently 314 open customer service & support positions in Stamford, CT listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Stamford, CT?
Companies currently hiring include Stamford Health, Allied Universal, RPM Raceway | Race Play More, European Wax Center, K9 Resorts, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Stamford, CT?
Yes — 32 of the 314 open customer service & support positions offer remote or hybrid work (6 remote, 26 hybrid).
How do I apply for Customer Service & Support jobs in Stamford, CT?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.