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Full-time
28 Days Holiday, Free Drinks And Food On Shift, Bean Stock Options, Comprehensive Training, Access To Starbucks Global Academy, Free Weekly Bag Of Coffee
Posted 28d ago
~40 hrs/week
Responsibilities
Lead store shifts to deliver commercial results and world-class customer experiences while managing operational standards. Take ownership of KPIs, partner engagement, and compliance with health, safety, and food security standards.
Requirements
Previous experience leading a team in a dynamic, fast-paced retail or hospitality environment is required. Candidates should possess a growth mindset and the ability to translate metrics into actionable operational improvements.
Full job description
We’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities.
We’ve got an exciting opportunity for you to join us as an assistant manager. Find your place as a leader at Starbucks and help us build the brand’s future. Here your voice is brewed into everything we do. As an assistant manager at Starbucks you will be empowered to deliver outstanding commercial results and customer experiences, taking full ownership for operational standards, partner engagement and key performance indicators.
To be successful in the role, you’ll have previous experience in leading a team in a dynamic, fast-paced and customer-focused retail or hospitality environment. You’ll champion our mission and values to create our Starbucks experience for our customers and partners. You’ll bring your commercial acumen with the ability to translate metrics into actions whilst confidently managing both people and operational priorities. We’re looking for leaders with a growth mindset and an appetite for growing your leadership career.
The best part about this role is that no two days are ever the same! As an assistant manager, working in one of our dynamic stores, alongside your store leadership team, you’ll be setting the example and leading from the front with on shift. A typical day could include:
Leading shifts with a focus on delivering commercial results and world-class customer experience and ensuring every partner is set up for success
Taking ownership of our KPIs including labour efficiency, waste reduction, and sales performance
Ensuring shift deployment meets planned roles and routines, adjusting to optimise customer experience
Observing partner performance, coaching and providing feedback
Recognising and celebrating partner achievements during and after shifts
Acting as the store’s duty manager when scheduled, being accountable for all operational and partner decisions during your shift
Ensuring brand and operational standards are consistently met or exceeded
Using financial and operational data to make informed decisions that improve shift performance
Training and coaching partners to deliver consistent quality, efficiency, and service excellence
Leading and embedding new initiatives and product launches at store level
Maintaining compliance with health & safety, food safety and security standards
Given the nature of our stores, working hours could include early mornings, evenings, weekends, nights and/or holidays.
All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.
In return, we’ll offer you a competitive starting salary and benefits that include:
28 days holiday a year (including Bank Holidays)
Free drinks and one item of food when you’re on shift
Bean stock options for all partners (own part of Starbucks!)
Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
A free bag of coffee each week and a 30%25 partner discounts on food, beverages, and merchandise
Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform
Life assurance
Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit)
A free 24/7 Employee Assistance Programme available to you and your family
Recognition schemes and monetary awards for long service, WOWing customers and your fellow Partners
Great long-term career opportunities in store and support center
So, if you’re looking for a new opportunity, with us you’ll be welcomed, you’ll be challenged, you’ll be inspired. Here you’ll be heard. Because here, you’re a part of it all. Here you belong.
What is our process?
Application > CV review > first stage interview > second stage interview > offer and onboarding.
Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.
Know someone who would be a perfect fit? Share this opportunity with them! At Starbucks, there’s always room for one more.
All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.
Related keywords
RetailHospitalityKPIsLabour EfficiencyWaste ReductionSales PerformanceDuty ManagerCommercial ResultsPartner EngagementFood SafetyHealth And SafetyStore OperationsLeadershipCustomer Service
At Starbucks, we like to say that we are not in the coffee business serving people, but in the people business serving coffee. Here, our employees - who we call partners – are the heart of the Starbucks experience, and being a partner means aspiring to become part of something bigger: inspiring positive change in the world and growing in your career and in your community.
It’s an opportunity to be your personal best. Starbucks is an equal opportunity employer of all qualified individuals, including minorities, veterans and individuals with disabilities.
In everything we do, we are dedicated to our mission: To be the premier purveyor of the finest coffee in the world, inspiring and nurturing the human spirit — one person, one cup and one neighborhood at a time.
Explore opportunities, benefits and more at careers.starbucks.com
Offices: 2401 Utah Ave S, Seattle, WA 98134, US · 5140 Yonge Street, (Beside Mel Lastman Square in North York), Toronto, Ontario M2N 6L7, CA · 1805 E Hallandale Beach Blvd, Hallandale Beach, FL 33009, US · 566 Chiswick High Road, London, England W4 5YE, GB
How many Customer Service & Support jobs are open in Southampton, United Kingdom right now?
There are currently 210 open customer service & support positions in Southampton, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Southampton, United Kingdom?
Companies currently hiring include Benifex, Trane Italia, Hilton, Thermo King, BaxterStorey, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Southampton, United Kingdom?
Yes — 29 of the 210 open customer service & support positions offer remote or hybrid work (5 remote, 24 hybrid).
How do I apply for Customer Service & Support jobs in Southampton, United Kingdom?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.