Southampton, England, United Kingdom · On-site
Job Title: Mobile Dispensing Assistant Location: Southampton Job Type: Full-Time OR Part-Time across Monday-Saturday Main Purpose of the Role At Leightons Opticians, we pride ourselves on delivering unrivalled customer c…
Skills: Customer Service, Optical Dispensing, Frame Selection, Lens Fitting, Clinical Screening
Southampton, England, United Kingdom · On-site
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Southampton, England, United Kingdom · On-site
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Southampton, England, United Kingdom · On-site
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Southampton, England, United Kingdom · On-site
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Southampton, England, United Kingdom · On-site
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Southampton, England, United Kingdom · On-site
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Southampton, England, United Kingdom · On-site
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Southampton, England, United Kingdom · Hybrid
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Southampton, England, United Kingdom · On-site
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Southampton, England, United Kingdom · On-site
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Southampton, England, United Kingdom • On-site
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Provide high-quality customer care by assisting patients with frame and lens selection and performing preliminary clinical screenings. Manage administrative tasks including appointment scheduling, order processing, and stock maintenance to ensure smooth clinic operations.
Candidates must be able to provide expert optical advice and handle clinical tasks such as OCT and visual field screening. Professionalism, strong timekeeping, and the ability to maintain contemporaneous records are essential.
Job Title: Mobile Dispensing Assistant
Location: Southampton
Job Type: Full-Time OR Part-Time across Monday-Saturday
At Leightons Opticians, we pride ourselves on delivering unrivalled customer care and clinical excellence. As a Dispensing Assistant, you will play a critical role in ensuring that our patients receive the highest standard of service, tailored to their individual visual, lifestyle, and vocational needs. Your knowledge will guide patients in choosing the most appropriate frames, lenses, and other optical solutions, contributing to their overall well-being and satisfaction. This, combined with keeping an organised and friendly practice, is essential for this position.
Customer Interaction and Support
Greet patients on arrival, manage appointments, and accurately record patient information using the OPTIX system.
Act as the primary contact for patients, addressing their needs in person or over the phone, or directing them to the appropriate team member as necessary.
Handle patient enquiries and complaints efficiently, ensuring they are resolved promptly.
Assist patients with frame selection, providing advice tailored to their needs and lifestyle, and promote our full range of products and services.
Manage customer orders, including contact lenses, and assist patients in the insertion, removal, and care of lenses.
Promote and assist in the delivery of Hearing Care services, including hearing aids and accessories.
Perform preliminary clinical tasks, such as visual field screening, Colorimetry, and OCT (Optical Coherence Tomography) examinations.
Prepare and organise all necessary paperwork to ensure that Optical and Hearing clinics run smoothly.
Assist with minor repairs to spectacles and ensure that all tools and equipment are well-maintained.
Accurately process daily banking, manage the till, and handle payments from customers.
Ensure that the reception area, consulting rooms, and display areas are organised, clean, and welcoming.
Providing expert advice on frame and lens selection tailored to individual needs.
Dispense and fit spectacle frames and lenses, ensuring that recommendations align with the patient's visual, and vocational requirements.
Provide advice on additional services, including low vision aids, myopia management, and other optical solutions beyond spectacles.
Ensure accurate spectacle measurements are taken and recorded, utilising the EDI system to maintain precision in orders.
Manage and progress orders to ensure timely delivery, keeping patients informed of any delays and notifying them when products are ready for collection.
Adjust and fit frames for customers, ensuring comfort and accuracy, and process payments and updates on the OPTIX system.
Manage stock, including checking shipments against purchase orders, updating stock records, pricing goods, and maintaining displays.
Handle returns to suppliers, ensuring accurate tracking and credit processing.
Support clinic efficiency by preparing paperwork, managing patient reminders, and ensuring all administrative tasks are completed promptly.
Maintain high standards of personal appearance, timekeeping, and attendance.
Ensure compliance with company policies, procedures, and current legislation.
Support the Branch Manager in tracking and monitoring branch performance, contributing to the development and implementation of strategies within the practice to drive improvement.
Adhere to Leightons standards of practice, maintaining professionalism in all aspects of patient care.
Ensure all equipment is maintained in good working order, and that the consulting room is kept organised, clean, and tidy.
Maintain high standards of personal appearance, timekeeping, and attendance, respecting company property always.
Engage with clinical services
Ensuring that your own mandatory training is maintained.
Always keep contemporaneous records
Live life to the full with Leightons.
Leightons Opticians & Hearing Care, is a family-run business with 35 branches and proud to be celebrating its 96th birthday this year. We are consistently adopting technological advancements, prioritising a person-centered approach, and cultivating a culture that offers more than just jobs. We celebrate uniqueness, valuing each team member's contribution. Join us in creating a remarkable community of professionals committed to changing lives, one interaction at a time. We empower individuals to make a difference. It's not just business, it's a caring and supportive culture that reflects the best of being human.
Offices: Clarendon House, 63 Downing Street, Farnham, Surrey GU9 7PN, GB
There are currently 210 open customer service & support positions in Southampton, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Benifex, Trane Italia, Hilton, Thermo King, BaxterStorey, among others. Browse the listings above to see every active employer.
Yes — 29 of the 210 open customer service & support positions offer remote or hybrid work (5 remote, 24 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
