Customer Service & Support Jobs in Shanghai, China (Now Hiring) — 483 open — Page 3

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Job Description/Preferred Qualifications

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Job Description/Preferred Qualifications

Responsibility:

Work closely with division different organizations including engineering, sales and marketing within KLA and with customer engineers outside KLA and provide high level applications support of complex Overlay measurement systems.

Customer support:

Manage in-house customer demonstrations and head-to-head (H2H) activities at customer sites. Conduct new tool demonstrations to showcase tool performance and develop use cases to help drive tool sales.

Design experiments to characterize tool/subcomponent performance, demonstrate product value in alpha testing, beta testing and pilot tool support in the ramp phase, thereby enabling product penetration/adoption at customer facilities at customers site.

Develop recipes to model complex optical applications and optimize tool performance;

Provide escalation support to onsite field service engineer; leading and coordinating remote/local troubleshooting;

Product development:

Characterize next generation state-of-the art overlay measurement products.

Design test plans, collect and analyze data, publish results and recommendations in the form of applications notes, best known methods.

Form training materials and transfer new production knowledge and application capabilities to worldwide apps support team.

Work closely with division system and algo team and be creative to develop software offline tools for data analysis, feature development.

Travel Rate:

Worldwide travel (around 70%) is required.

Qualifications:

Candidate must have MS, or PHD in Physics, or related engineering fields, such as optics, materials science, and microelectronics.

Excellent problem solving and analytical skills.

Superb communication and interpersonal skills.

Must be self-driven and independent, while still being a strong team player.

Proficient in the English language, and working effectively with different cultures.

Matlab/Python experience is a plus.

Minimum Qualifications

Master's Level Degree or work experience of 0 years , Bachelor's Level Degree or work experience of 2 years

Minimum Qualifications

PhD or Master's Level Degree and 0 years related work experience

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.