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Full-time
Flexible Working Hours, Option to Work from Home, Extensive Induction Program, Opportunities for Further Development, Global Family Leave Policy, Employee Assistance Program
Posted 29d ago
~40 hrs/week
Responsibilities
The Customer Project Manager is responsible for managing the end-to-end service delivery process, ensuring customer requirements are met accurately and on time. This includes coordinating with internal teams, stakeholders, and vendors to manage project schedules and delivery activities.
Requirements
Candidates must have 2-3 years of experience in Project Management or Service Delivery, preferably in the telecommunications or IT infrastructure industry. Strong communication skills in both Korean and English, along with stakeholder management abilities, are essential.
Full job description
Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.
Why we need this role
As Colt continues to strengthen its customer-centric approach, demand for its Network and Capital Market services continues to grow. The delivery of customer services requires close coordination among customers, internal teams, key stakeholders, and external vendors. As a result, effective coordination, communication, and schedule management are critical to ensuring successful service delivery.
The Service Delivery Manager is responsible for managing the end-to-end service delivery process, from order initiation through service activation, ensuring that customer requirements are delivered accurately and on time. The role also proactively manages delivery risks, delays, and operational issues, contributing to customer satisfaction, service quality, and timely revenue realization.
What you will do
Support internal network infrastructure deployment, expansion, migration, and upgrading projects.
Coordinate customer and internal kick-off meetings for new service implementations and manage service delivery activities.
Coordinate project schedules and activities with customers, suppliers, and internal stakeholders.
Manage supplier engagements, purchase orders, lead times, and service delivery schedules.
Coordinate customer site activities, access arrangements, and implementation schedules.
Monitor project progress and proactively manage issues, risks, and dependencies.
Manage data center activities, including cross-connect installations, equipment deployment, relocation, and decommissioning.
Coordinate field engineers and third-party vendors to ensure timely delivery and quality standards.
Collaborate with data center operations teams and facility managers to enhance service quality and operational efficiency.
Manage network equipment, inventory, and spare assets to support operational and service delivery requirements.
Ensure compliance with internal processes, order management procedures, and company policies.
Maintain accurate project and operational documentation.
Support security, infrastructure change, maintenance, and operational activities.
What we're looking for
Must haves:
2-3 years of experience in Project Management, Service Delivery, or Customer Delivery roles.
2–3 years of experience in customer order management and customer-facing service delivery.
Experience within the telecommunications, carrier, data center, or IT infrastructure industry is preferred.
Good understanding of data center services, infrastructure, and operational processes.
Ability to professionally manage customer requirements, escalations, and service-related issues.
Strong stakeholder management skills with the ability to coordinate effectively across customers, suppliers, and internal teams.
Experience in project scheduling, issue resolution, and risk management.
Excellent verbal and written communication skills in both Korean and English.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Proactive, detail-oriented, and customer-focused mindset with strong problem-solving skills.
Might haves:
Experience in service provisioning, implementation, and network testing activities.
Experience delivering connectivity services through local telecommunications carriers.
Hands-on data center experience, including hardware installation, decommissioning, cabling, and network connectivity activities.
Experience working with carriers, ISPs, data center operators, or managed service providers.
Experience coordinating suppliers, vendors, field engineers, and third-party service providers.
Knowledge of IP networking, Ethernet, WAN, MPLS, DIA, Cross-Connect, and connectivity services.
Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
Experience supporting financial services customers or mission-critical environments.
Relevant Industry Certification such as :
CCNA / CCNP
CDCP / CDCS
What we offer you:
Looking to make a mark?
At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do.
Instead, we employ people we trust, who come together across the globe to create intelligent solutions.
Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.
We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.
Diversity and inclusion
Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.
Most recently we have:
Signed the UN Women Empowerment Principles which guide our Gender Action Plan
Trained 60 (and growing) Colties to be Mental Health First Aiders
Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages.
Benefits
Our benefits support you through all parts of life, for both physical and mental health.
Flexible working hours and the option to work from home.
Extensive induction program with experienced mentors and buddies.
Opportunities for further development and educational opportunities.
Global Family Leave Policy.
Employee Assistance Program.
Internal inclusion & diversity employee networks.
A global network
When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.
Related keywords
Network ServicesVoice ServicesData Center ServicesService ActivationCustomer SatisfactionOperational IssuesCross-Connect InstallationsEquipment DeploymentData Center OperationsInventory ManagementSecurityInfrastructure ChangeTelecommunications CarriersManaged Service ProvidersConnectivity ServicesCCNA
The global digital infrastructure company that creates extraordinary connections to help your business succeed.
Industry
Telecommunications
Company size
5,001-10,000 employees
Founded
1992
Headquarters
London
LinkedIn followers
288,640
Colt Technology Services (Colt) is a global digital infrastructure company which creates extraordinary connections to help businesses succeed. Powered by amazing people and like-minded partners, Colt is driven by its purpose: to put the power of the digital universe in the hands of its customers, wherever, whenever and however they choose.
Since 1992, Colt has set itself apart through its deep commitment to its customers, growing from its heritage in the City of London to a global business spanning 40+ countries, with over 6,000 employees and more than 80 offices around the world. Colt’s customers benefit from expansive digital infrastructure connecting 32,000 buildings across 230 cities, more than 50 Metropolitan Area Networks and 250+ Points of Presence across Europe, Asia, the Middle East, Africa and North America’s largest business hubs.
Privately owned, Colt is one of the most financially sound companies in the sector. Obsessed with delivering industry-leading customer experience, Colt is guided by its dedication to customer innovation, by its values and its responsibility to its customers, partners, people and the planet.
For more information, please visit www.colt.net
Offices: Colt House, 20 Great Eastern Street, London, EC3A 3EH, GB · Culliganlaan 2H, Diegem, 1931, DE · Gervinusstr 19-22, Frankfurt, Deutschland 60322, DE · Viale Edoardo Jenner 56, Milan, Italy 20159, DE · 3-1-35 Shibaura, Tamachi Ekimae Building, Minato,, Tokyp, 108-0023, DE
Data ServicesVoice ServicesHosting ServicesData NetworkingInternet ServicesSecurity ServicesTelephonyColocationHigh BandwidthSDN/NFV
How many Customer Service & Support jobs are open in Seoul, South Korea right now?
There are currently 406 open customer service & support positions in Seoul, South Korea listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Seoul, South Korea?
Companies currently hiring include Buccellati, Marriott International Hotels, Inc., Coupang, H&M Group, CHANEL, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Seoul, South Korea?
Yes — 90 of the 406 open customer service & support positions offer remote or hybrid work (15 remote, 75 hybrid).
How do I apply for Customer Service & Support jobs in Seoul, South Korea?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.