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$33/hr–$36/hr
Full-time
bachelor degree
Posted 11d ago
~40 hrs/week
Responsibilities
The technician will stage and set up devices for studies, provide troubleshooting assistance, and manage test assets. They will also collaborate with engineers to improve test coverage and maintain documentation within a ticketing system.
Requirements
Candidates must have at least 2 years of experience in a QA or IT role with proficiency in Android developer tools. Strong troubleshooting skills in Mac, Windows, and iOS environments are required, along with excellent communication abilities.
Full job description
OUR COMPANY:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
WHAT YOU WILL DO:
Stage and set up devices for the studies in field or onsite. Study set-up may involve engaging with engineering
Load software onto devices using Android developer/platform tools commands and scripts
Provide accurate, time sensitive, and effective solutions/assistance to researchers during studies
Act as the main POC for device troubleshooting
Improve and maintain the repository of manual test scenarios
Work with engineers to improve our test coverage and facilitate the communication with researchers. Coding will not be needed here, mainly looking for someone familiar with the software lifecycle.
Involved with asset management of test devices and field recording equipment
Use the ticketing system to open, track, and resolve all device related issues
Build and maintain relationships with our QA employees within VR platforms
Travel will be involved, potentially international
KEY RESPONSIBILITIES:
2+ years experience in an QA or IT role
Experience troubleshooting Android through Android developer tools (ADB & Fastboot)
Experience PC/Mac/Mobile recording software
Education Relevant degree or proven track record
Familiarity with UX and usability research and methods
Detail oriented and has outstanding interpersonal skills
Ability to ramp up on internal processes and tools
Experience troubleshooting in Mac and Windows environment, including IP connectivity and application compatibility
Experience troubleshooting iOS devices
Demonstrated ability to work independently
Excellent oral and verbal communication skills / Compelling communication and a strong customer service orientation
Experience with virtual reality and gaming is a plus
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
How many Customer Service & Support jobs are open in Seattle, WA right now?
There are currently 2,831 open customer service & support positions in Seattle, WA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Seattle, WA?
Companies currently hiring include Amazon, Starbucks, Kroger, PROVIDENCE MEDICAL INSTITUTE, Allied Universal, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Seattle, WA?
Yes — 316 of the 2831 open customer service & support positions offer remote or hybrid work (157 remote, 159 hybrid).
How do I apply for Customer Service & Support jobs in Seattle, WA?
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