San Francisco, California, United States · On-site
$150k–$200k/yr
Mid level$96M raised
A little about us incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime. The stakes are real, the talent is insane, and somehow …
San Francisco, California, United States · On-site
$36/hr–$51/hr
Mid level
Job Summary As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being of people through patient care, research and education Success in this mission requires a culture of collabor…
Skills: Patient scheduling, Insurance verification, Medical terminology, Customer service, Data entry
San Francisco, California, United States · On-site
Entry level
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Security Guard Full Time Unarmed Patrol Communications
San Francisco, California, United States · On-site
Mid level$9.0B raised
Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace…
San Francisco, California, United States · On-site
$22/hr–$27/hr
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San Francisco, California, United States · On-site
$36/hr–$45/hr
Mid level
JOB SUMMARY Under supervision of the Nurse Manager, guided by policies and procedures of the Ambulatory Services, the Hospital Assistant III assists in the delivery of care to patients being seen in the practice. They wi…
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San Francisco, California, United States · On-site
$120k–$140k/yr
Mid level
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Security Officer Part Time Unarmed Patrol CPR Response
San Francisco, California, United States · On-site
Entry level$9.0B raised
Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace…
San Francisco, California, United States · On-site
$23/hr–$28/hr
Mid level$1.3B raised
CitySan FranciscoStateCaliforniaJob LocationSFO 495 500 FolsomPosition TypeRegular The Maintenance Technician is responsible for performing general maintenance tasks including work orders, unit turns, maintaining the gro…
San Francisco, California, United States · On-site
$24/hr–$38/hr
Mid level$4.0B raised
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
San Francisco, California, United States · On-site
Entry level
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San Francisco, California, United States · On-site
Entry level$4.0B raised
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Skills: Retail management, Customer service, Team leadership, Inventory management, Merchandising
San Francisco, California, United States · On-site
Entry level
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Career Development Program - Operations Leader Trainee
San Francisco, California, United States · On-site
$23/hr–$32/hr
Entry level
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San Francisco, California, United States · On-site
$25/hr–$26/hr
Entry level$2.5B raised
We are hiring immediately for a full time CATERING ATTENDANT position. Location: Uber - 1725 3rd Street, San Francisco, CA 94158. Note: online applications accepted only. Schedule: Full time; Monday through Friday, 7:00 …
San Francisco, California, United States · On-site
Senior
CLASS C tow truck driver needed for San Francisco California for full time Night Shift position 8 pm to 4:30 am Monday through Friday weekends off $36.50 per hour!! Join are autonomous vehicle company you will be respons…
San Francisco, California, United States · On-site
$19/hr–$25/hr
Entry level$3.0B raised
Compensation Pay Range: $19.61 - $25.50 The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums ma…
Patient Service Representative II, Patient Navigation
San Francisco, California, United States · On-site
$32/hr–$45/hr
Entry level$27M raised
We are so glad you are interested in joining Sutter Health! Organization: SPMF-Sutter Pacific Medical Foundation - South Position Overview: Serves as the first point of contact for patients entering the medical facility.…
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San Francisco, California, United States · On-site
$100k–$166k/yr
Senior$8.2B raised
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San Francisco, California, United States · On-site
$16/hr–$21/hr
Entry level$6.9B raised
Requisition ID: 944941 Store #: 003070 Sunglass Hut Position:Casual Part-Time Total Rewards: Benefits/Incentive Information At Sunglass Hut, we're always in the sun. You’ll find a dynamic space with endless possibilities…
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$150k–$200k/yr
Full-time
Equity
Posted 1d ago
~40 hrs/week
Responsibilities
You will be responsible for resolving customer technical challenges and providing world-class support via Slack and Pylon. Additionally, you will act as the voice of the customer by collaborating with Engineering and Product teams to improve the platform.
Requirements
Candidates must have proven experience in a technical support role, preferably within a SaaS environment. You should be proficient in coding to handle technical challenges and possess strong communication skills to explain complex information simply.
Full job description
A little about us
incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
The Team
The Technical Support Team is usually the first line of communication between incident.io and our customers.
We’re part of Product Development, and we’re crucial in ensuring our customers have the best possible experience with our product.
It’s typical for us to jump on customer calls if needed, discuss best approaches, and provide support when a bug sneaks in.
We also collaborate with Product and Engineering, being an essential part of delivering the best possible product.
What you’ll be doing:
You’ll be joining as a Technical Support Engineer and be responsible for delighting our customers by solving their technical challenges.
Delivering a world-class customer experience for inbound support questions over Slack and Pylon
Acting as the voice of the customer, by capturing product feedback and feature requests for Product and Engineering
Handling technical challenges that arise with customers in partnership with our Customer Success Managers
Expanding our technical support processes in collaboration with the Head of Technical Support
Resolving customer technical issues directly with Engineering, to debug integration issues, write custom scripts, and work with our API
What you need to be successful:
Proven experience in a similar role, preferably at a SaaS company, with some experience with monitoring and on-call systems
Able to write code at least enough to be dangerous and proficient enough to tackle technical challenges
Able to communicate complex technical information by conveying in a clear and simple manner
Love products and are keen to understand how they work and how different parts interact with one another
You are smartly persistent; have a knack for knowing when to dig deep and when to move on
Related keywords
Technical Support EngineerSaaSAI SoftwareReliability PlatformMonitoringOn-callAPIScriptingDebuggingIntegrationCustomer SuccessProduct DevelopmentSlackPylonEngineering
The reliability platform to investigate, respond, and prevent incidents, powered by AI that understands your org.
Industry
Software Development
Company size
51-200 employees
Founded
2021
Headquarters
San Francisco, California
LinkedIn followers
23,454
Total funding
$96M
incident.io is the software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime. We connect On-call, Investigations, and Incident Response in one platform, powered by Nexus, a living AI model of your production environment—your runbooks, your services, and every incident you've ever run.
Offices: 85 2nd St, STE 700, San Francisco, California 94105, US · 207–211 Old Street, Floor 5, The Tower, The Bower, London, England EC1V 9NR, GB · 450 Park Ave S, Unit 103, New York, NY 10016, US
Information TechnologyProductivity ToolsSoftwareCommunications InfrastructureSaaSBusiness IntelligenceAgentic AI
How many Customer Service & Support jobs are open in San Francisco, CA right now?
There are currently 3,067 open customer service & support positions in San Francisco, CA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in San Francisco, CA?
Companies currently hiring include UCSF Department of Anesthesia and Perioperative Care, Allied Universal, Starbucks, Compass Group, Marriott International Hotels, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in San Francisco, CA?
Yes — 618 of the 3067 open customer service & support positions offer remote or hybrid work (166 remote, 452 hybrid).
How do I apply for Customer Service & Support jobs in San Francisco, CA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.