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Wax Specialist (Licensed Cosmetologist or Esthetician)
San Antonio, Texas, United States · On-site
$16/hr–$25/hr
Entry level$400M raised
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Full-time
Posted 46d ago
~40 hrs/week
Responsibilities
The representative will handle customer inquiries and provide support. They are responsible for maintaining positive customer relationships.
Requirements
The candidate should have the ability to provide quality customer service. No specific educational or experience requirements were listed.
Full job description
Description
Company Overview
Arlon Innovations manufactures structural adhesive tapes, flexible insulation laminates and pressure sensitive adhesive tapes optimized for function and form. The company is part of Arlon’s global footprint, recognized as a global leader in graphic films and certified as a Great Place to Work® company.
Position Overview
The Customer Service Representative position is an entry-level role that engages with customers on behalf of Arlon. Basic duties include answering phone calls, emails, and chats from customers and participating in meetings with Customer Service or other internal teams (to discover new communication tactics and maintain expert knowledge about company products and services).
The Customer Success Representative will also assist with customer quality and service claims, and processing orders and returns. Position support involves items such as, but not limited to, data entry (sales orders, quality, and service claims) and the creation of shipping labels, sales, and marketing sample orders.
Key Responsibilities
Serve as the first point of contact for customers via phone, email, live chat, and CRM systems in a customer-friendly and professional manner.
Provide prompt, professional, and courteous assistance regarding orders, pricing, product information, and availability.
Maintain a high level of product knowledge to effectively address customer inquiries and recommend appropriate solutions.
Must be able to multitask efficiently while prioritizing high-impact tasks.
Collaborate with the Customer Account Managers to offer support as needed.
Crosstrain as the Fleet/OEM and Australia Region backup support
Assist in managing the quote process in HubSpot and in SAP
Process customer orders accurately and efficiently in SAP, ensuring correct pricing, terms, and shipping instructions.
Monitor order status and proactively communicate updates or potential delays to customers and sales representatives.
Coordinate with production and logistics to ensure on-time order fulfillment.
Investigate and resolve order discrepancies, shipping issues, or product complaints in collaboration with Quality Assurance and Sales.
Initiate and manage claims in SAP for credits, returns, or replacements when applicable.
Follow up with customers to confirm resolution and satisfaction.
Partner with Regional Sales Managers and internal departments to support customer needs and special projects.
Provide feedback and insights to internal teams regarding recurring issues, customer trends, or process improvements.
Assist with Conexiom (order automation) exceptions and account updates.
Targets/Goals
Achieve the performance objectives established by the Customer Service Manager to support operational excellence and customer satisfaction.
Manage an average of 30% of incoming emails inquiries from customers, sales managers and other internal departments.
Process approximately 50% of all domestic sales orders, claims, and sample requests received daily.
Maintain a high level of accuracy in order entry, with zero to minimal monthly errors as defined by the Customer Service Manager.
Effectively manage open claim reports
Handle an average of 25 inbound customer calls per day while maintaining professional and efficient communication.
Requirements
High School diploma or GED
Min. 2 years of relevant experience delivering client-focused solutions via phone, email, and chat.
Strong communication skills (listening, verbal, written, interpersonal)
Additional Considerations/” Nice to have”
SAP/ ERP system experience
Hub Spot/CRM experience
Microsoft Office ®, specifically Word and Excel, at a basic proficiency level
Bilingual Spanish
What We Offer
Vacation, Sick and Holiday Pay (collectively 26 paid days off per year)
Health Insurance (Medical, Dental, & Vision)
401(k) Retirement Plan with company match
Life Insurance
Paid Disability
Career Development Support
Employee Discount Program
Why You'll Love Working Here
At Arlon, our Customer Success team plays a key role in creating a positive, reliable experience for every customer we serve. In this role, you’ll be part of a collaborative team that values problem-solving, responsiveness, and strong customer relationships. You’ll gain hands-on experience with customer service operations, order management, CRM tools, and cross-functional communication while contributing to a company that takes pride in quality, service, and continuous improvement.
EEO Statement
Arlon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, disability, protected veteran status, or any other protected status in accordance with all applicable laws.
Manufacturing Graphic Films & Providing Easy Solutions for Your Real-World Applications
Industry
Plastics Manufacturing
Company size
201-500 employees
Founded
1958
Headquarters
Placentia, CA
LinkedIn followers
13,633
Arlon Graphics, LLC is a cast vinyl manufacturing company in the business of creating innovative material for visual expression. Founded in 1958, Arlon Graphics manufactures and markets high-quality pressure-sensitive materials for the fleet, architectural, digital imaging, and signage markets. Through more than 180 distribution partners across the globe, a growing number of strategically-positioned sales offices and warehouses, and customer-centric operations, Arlon is recognized as a global leader in graphic films. Join the Arlon Graphics conversation and follow us at @arlongraphics on Facebook, Instagram, Twitter, and LinkedIn. For more information, visit arlon.com.
Offices: 200 BOYSENBERRY LANE, Placentia, CA 92870, US · 2586BK, Den Haag, NL
Manufacturing of Cast VinylCalendered Vinyl and Flexible Substrates for the Sign and Graphics Industry and International and Domestic DistributionManufacturingGraphic Design
How many Customer Service & Support jobs are open in San Antonio, TX right now?
There are currently 4,606 open customer service & support positions in San Antonio, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in San Antonio, TX?
Companies currently hiring include Domino's, Circle K, Great Clips Inc., Lowe's Companies, Inc., AutoZone, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in San Antonio, TX?
Yes — 251 of the 4606 open customer service & support positions offer remote or hybrid work (105 remote, 146 hybrid).
How do I apply for Customer Service & Support jobs in San Antonio, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.